We were persuaded to book their timeshare presentation special before I did my usual tripadvisor perusal of the reviews. Needless to say we were quite concerned after reading other travelers reviews and decided to change our destination. I called 3 weeks from our travel date and requested a refund or even a partial refund and was told that was not possible. To their credit they said we could rebook any time between now and the end of the year - but after reading the overwhelming number of negative reviews we just won't risk our vacation time by going there. All inclusives are always a risk - but this one seems particularly worth avoinding.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, LoveHolidays, TripOnline SA, TravelUp and HotelQuickly so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya, Mexico - Playa Del Carmen