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Reviewed 16 April 2018 via mobile

Le Reve Hotel is perfect for a relaxing getaway. It’s much smaller than other hotels in the area which gives it a more personal and friendly vibe. The staff are amazing and very attentive. Our room was simple but clean and comfortable, with a beautiful view of the ocean.

We would recommend this hotel to anyone wanting to switch off from the real world.

Only one downside is the restaurant, which feels a little bit like a canteen. The food is good, but the atmosphere is lacking due to the decor. It’s only 20 mins by cab into Playa Del Carmen, where you can find lots of bustling restaurants and bars.

We will definitely be back!

Stayed: April 2018, travelled as a couple
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeReveHotelandSpas, Director de Relaciones Públicas at Le Reve Hotel & Spa, responded to this reviewResponded 24 May 2018

Dear Guest,

Thank you for staying with us and for your review. I am glad you enjoyed our service and our great location. Our staff works very hard to ensure our guests are satisfied; one of the ways we do this is through the feedback we receive and I have shared your comments with our team. We hope to see you again on your next visit to Playa del Carmen

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018

The service staff super nice, but for this room price I don't expect cockroaches. The windows have many places where they can get inside. In the bathroom the moskito net is broken.
The restaurant is great, but if the noise is unsopportable even if only 7 tables are occupied (im not referring to the music!, the music was sublime in the background) , couldn't even understand what my partner said without shouting.
Invest in soundproofing the ceiling and the walls! Poor waiters, it must be hell working everyday with such noise.

Room Tip: a room in front of the beach would be nice
  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank clar0scur0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeReveHotelandSpas, Director de Relaciones Públicas at Le Reve Hotel & Spa, responded to this reviewResponded 24 May 2018

Dear Guest,

Your feedback is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction.

We appreciate your comment, I would like to mention that according to the policies of quality the hotel is fumigated constantly, The beautiful thing of Playa del Carmen is that we are a hidden gem surrounded by Mangrove, being located in the mangrove there are many local fauna that although Fumigate the next day may appear a new insect like mosquitoes.

Please accept our sincere apologies for any shortcomings from our side during your stay with us. We hope you would like to honor us once more with your visit, thus giving us the chance to demonstrate that our commitment towards your satisfaction goes beyond mere words.


Sincerely,
Le Reve Hotel & Spa

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Reviewed 13 April 2018 via mobile

Can only say great things about this place. The food is great and made right to order unlike buffets where the food is not made with love. Rodolpho,Eduardo and the other staff attend to your every need. The bartenders mixed the best drinks I can honestly say in my life( Not one bitter or awful tasting drink). The beach is rocky yes but all you have to do is get water socks/shoes at your local Walmart and doggy paddle on the shallow part. I would prefer swimming in front of le Reve because it is much cleaner and is a natural beach compared to the big resort beside that has sand bangs and buoys that keep the spikey sea plants in there swimming area. Also I was highly impressed with the geckos practically keeping the hotel a free mosquito zone. As my first Mexican experience I very much enjoyed it and would not hesitate to stay again there if I ever came back to Playa del Carmen. That is the lasting impression it left on me.

Stayed: April 2018, travelled as a couple
Thank vatoloco933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeReveHotelandSpas, Director de Relaciones Públicas at Le Reve Hotel & Spa, responded to this reviewResponded 24 May 2018

Dear Guest,

Thank you for sharing your experience with us viewers of TripAdvisor and for your very high recommendation. I I also hope that you will continue to make Le Rêve Hotel & Spa , Riviera Maya your home whenever traveling.

It is such a pleasure to read your wonderful feedback and know that our staff took great care of you. We hope to have the pleasure of welcoming you back in the future the next time you are traveling to Playa del Carmen, México.

Best Regards.

Le Rêve Hotel & Spa.

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Reviewed 6 April 2018 via mobile

We had a very pleasant stay at Le Reve Hotel & Spa in Playa Del Carmen 4/1/18 to 4/5/18. In our opinion, there were definitely more pros then cons. On arrival it was as I expected quaint, charming, perfect for us and just what we wanted. We were greeted by a cool refreshment and check in went smoothly. Our garden room was a bit dated, simple however clean & enough room for the 3 of us. We had a nice sized balcony on the second level. The AC worked fine but could have been a little more dehumidified and a/c vents could have been cleaner. The beds were comfortable.

We did not purchase the all inclusive ‘American’ option since we are not big drinkers so at their rate of 150.00 per guest per night was unreasonable for us (150.00 X 3 = 450.00 per night) vs. the ‘European’ plan. The end result was that the European plan worked fine for us since the average for the three of us was 270.00 per day for 3 meals, some snacks & liberal amount of fancy drinks (not including gratuities). The food in the restaurant & pool grill was excellent. The staff was friendly and accommodating. The drinks were delicious and we enjoyed both non-alcohol (virgin) frozen concoctions as well as alcohol ones. We enjoyed the Pina coladas, marguerites, fruit daiquiris, etc. The alcohol ones were not made too strong in which we liked. On Wednesday the water aerobics was fun with Emmanuel! He also hosted a watermelon drink demo on Tuesday, very tasty! Many thanks to the wonderful staff; Emmanuel, Eduardo, Rodolfo, and Roberto.
Forgive me for not mentioning all!

There seems to be a lot of concern about Playa del Carmen & Mexico in general with a level 2 US travel advisory. Many other islands are a level 2 such as Jamaica. Never once did we feel unsafe. Due to are 5 day stay we did not venture out or do tours since we just wanted an R&R this time. However I would not hesitate to explore The area and beyond. Just use common sense. We only went out once to a local restaurant that was suggested here on TripAdvisor (we found a hidden gem). It was a short 2 mile taxi ride. It was well worth it. The owner insisted on driving us back to our hotel. She was very sweet.

The other cons is the need for more loungers and chairs for guests for both pool and beach. They were also extremely heavy to move but the staff did help move as needed. Another negative was the barking dogs at night. Not sure what if anything can be done about that??? Still with these few things, it was a fantastic time & very relaxing. The weather was very nice too. Just what my family of three needed!

One other suggestion for guests is to pack water shoes in which we did. They are very much needed with the rocky & unleveled ocean floor there. There are many craters (holes). I did scrape my knee twice but not severely. You must walk slow and very carefully getting in & out of the water.

We would return here for sure and maybe even get a beach front cassata or ocean view room but honestly the garden was full of lush palms & just fine.

Stayed: April 2018, travelled with family
6  Thank Floridafunseeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeReveHotelandSpas, Director de Relaciones Públicas at Le Reve Hotel & Spa, responded to this reviewResponded 24 May 2018

Dear Guest,

Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us.

Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our staff.


Kind Regards!

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Reviewed 3 April 2018

Beautiful resort with excellent food. Walked everyday on the beach right from the room. Rocky beach in front but you can find nice say places along the way to swim not far from the resort. Exercise room and great beach restaurant! Quiet and perfect for relaxation.

Stayed: February 2018
Thank 368donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeReveHotelandSpas, Director de Relaciones Públicas at Le Reve Hotel & Spa, responded to this reviewResponded 24 May 2018

Dear Guest,

Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us.

Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our staff.


Sincerely,

Le Rêve Hotel & Spa
Public Relations

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