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4 - 9 of 173 reviews
Reviewed 4 November 2017

The staff was so helpful and respectful. Was there for a week and do not speak the language. There were English speaking employees that were very kind in getting the information I needed. They helped with printing out my boarding pass also. It’s located close to everything. I will stay there again next trip.

Stayed: October 2017, travelled with friends
Thank zeemarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

great food very reasonable.walking distance to starbucks.good place to do walking.can go to 6th floor balconey and get a great veiw of the whole city.staff very helpful.rooms very cleaned.room rates price reasonabled

Room Tip: ask for a room with a balconey
  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jr19622015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017

The beds and the room were small and confining. The internet service was extremely poor and we only had access lying down with our hands extended at full arms length. They refused to honor the rate for the room and charged extra for the kids despite the fact that the agreement said for 4 people.

Could not stay and checked out early as kids were miserable. Ended up being informed they would charge us for aan extra night as we did not honor four night stay. Staff was uninterested in our complaint. will go back to Conqusitador which gets an A+ rating,

Room Tip: dont stay there
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Didi2766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016 via mobile

We went to stay at the hotel during our honeymoon and it was. Horrible stay. The internet in the hotel never worked but that was just a small problem. The bigger one was that from our shower there was almost no water and there was no opportunity to wash yourself.so we wanted to see if maybe the bathtub works, but the water leaving there was brown and smelled disgusting. When we mentioned the problems to the manager they did not do anything about it. We had a very bad experience with this hotel, the customer service was not existing or rude. We did not get any reimbursement or apologies until now

Stayed: November 2016, travelled as a couple
Thank Felix N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2016

Very good location, friendly staff, clean comfortable room and bed , nice bathroom. I will definitely stay there again and refer to my friends. This was my first time at the Victoria but NOT my first time in Merida. I am a frequent traveler there.

Stayed: September 2016, travelled solo
Review collected in partnership with this hotel
Thank mannyamorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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