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“Worst experience for price”
Review of Hotel Victoria

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Hotel Victoria
Ranked #42 of 104 Hotels in Merida
Reviewed 3 May 2017

The beds and the room were small and confining. The internet service was extremely poor and we only had access lying down with our hands extended at full arms length. They refused to honor the rate for the room and charged extra for the kids despite the fact that the agreement said for 4 people.

Could not stay and checked out early as kids were miserable. Ended up being informed they would charge us for aan extra night as we did not honor four night stay. Staff was uninterested in our complaint. will go back to Conqusitador which gets an A+ rating,

Room Tip: dont stay there
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  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Didi2766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 159 reviews

Reviewed 6 November 2016 via mobile

We went to stay at the hotel during our honeymoon and it was. Horrible stay. The internet in the hotel never worked but that was just a small problem. The bigger one was that from our shower there was almost no water and there was no opportunity to wash yourself.so we wanted to see if maybe the bathtub works, but the water leaving there was brown and smelled disgusting. When we mentioned the problems to the manager they did not do anything about it. We had a very bad experience with this hotel, the customer service was not existing or rude. We did not get any reimbursement or apologies until now

Stayed: November 2016, travelled as a couple
Thank Felix N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2016

Very good location, friendly staff, clean comfortable room and bed , nice bathroom. I will definitely stay there again and refer to my friends. This was my first time at the Victoria but NOT my first time in Merida. I am a frequent traveler there.

Stayed: September 2016, travelled solo
Review collected in partnership with this hotel
Thank mannyamorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2016

My boyfriend and I stayed in a Jr suite which includes a bath and we woke up wishing we could live in a place as luxurious. The bed was extremely comfortable, although I would agree that the air conditioning does blow on you. The shower was powerful and hot water immediate. The staff were friendly although they offered incorrect advice stating that there is only one museum on Paseos Montejo (the Anthropolgy Museum) and now I notice that there is another, Casa Museo Quinta Molina. But considering that you are getting free parking, free wifi, a view of Merida's most famous statue and access to a delicious and affordable restaurant I would say that this hotel is a bargain. I would agree that there was some noise from the road but it was not in any way bothersome, as we were on the fourth floor. Unfortunately, I encountered one tiny piece of rubbish (a scrap of aluminium paper) which shows that house cleaning has to be a little more careful.

Room Tip: 4th and higher re quieter.
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  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank nickybutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2016

This Hotel is definitely not a 5 star, poor decoration of the lobby is very old
The pillows are hard and very old, the towels smell horrible and Old too.
The reception people are friendly, Good location.

  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank alfonso1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Victoria

Address: Calle 56-a #438 X 29 | Paseo de Montejo, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 104 Hotels in Merida
Price Range: €49 - €55 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Victoria 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
The Victoria Hotel is located just 50 meters from the Monument to the flag in the Paseo de Montejo main avenue of the city of Merida. From new construction, the Victoria Hotel offers comfortable and ample rooms for business travelers and aslo for couples or families. ... more   less 
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