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All reviews ixchel ii playa norte the penthouse bedroom suite golf cart full kitchen ocean front standard room chairs and umbrellas beautiful beach hot tub hidalgo street beach service best beach on the island flat screen restaurants and shops the main drag
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Reviewed 3 January 2017 via mobile

We have visited Isla Mujeres many times. This was our first stay at Izchel. It is the busiest time of the year, yet we were greeted warmly. Our room is lovely, with a great view. Very clean! Bottled water and coffee in room. They even recognized my husband's birthday!

Stayed: January 2017
Thank StevenSheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded 11 January 2017

Dear StevenSheryl,
We highly appreciate such kindest review!
It was a truly honor being selected for the very first time as your host during your recent visit at Isla Mujeres. Every time that our Guests share their vacations experiences our service spirit is fulfilled with joy!
How great to know that your expectations where satisfied. We are definitely lucky to be located in one of the most beautiful beaches in Mexico, however our most important achievement is that you enjoy every single moment at Ixchel Beach Hotel.
The most valued reward that we can have is when previous Guests consider to return, so we will be always looking forward for a new opportunity have you back.
Kindest regards,
Customer Service.

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Reviewed 2 January 2017

After a winter storm sent us to isla for an early arrival we were thankful this gem could put us up for 2 nights...nice room, good drinks kind and attentive staff..clean...the beach chairs have the best spot on the beach for water fun!

Room Tip: Ask....and ask again
  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank MarinaWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded 11 January 2017


Greetings MarinaWinnipeg,
Thank you for your valued review.
Your kindest remarks motivate our spirit of service, especially for being selected to host you vacations. Your satisfaction is our main purpose and if we achieve this target then we will know that you have enjoyed your stay.
If you may consider to be back we will happy to welcoming you and become your holidays into an unforgettable time!
Warm regards,
Customer Service.

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Reviewed 2 January 2017 via mobile

Visited during the busy holiday season. The unit that we rented on the sixth floor is updated with very comfortable beds. The beach is gorgeous, however it is packed. It sure is interesting to people watch. Love seeing the local families enjoy. So happy. My kids love playing on the sand bags in the ocean. It's like a free water park for them. Hotel staff very friendly. Amazing location for exploring restaurants and shops. Hotel restaurant is good and the staff there is great. I didn't give 5 stars because we prefer something a little quieter however I do recommend this place. By the way, I have not heard any noise at night to interrupt sleep.

Stayed: January 2017, travelled with family
Thank erinlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded 11 January 2017

Dear erinlk
Thank you very much for sharing your experience!
It is a pleasure for us to make you feel at home and besides, being privileged with a beach area that everybody enjoys. Your comments motivate us to keep up the good work and excellence into our services.
Undoubtedly, we hope to see you again in the near future to make your next stay as memorable as this one.
Kindest regards,
Customer Service.

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Reviewed 30 December 2016

We stayed at Ixchel during the Christmas holidays. The decorations were lovely and authentic. This visit we were in condo 1308. It was lovely - appeared to have been updated . The staff went above and beyond to make us feel at home and were quick to respond to any request. Housekeeping kept the room spotless. Beach waiter service was excellent. looking forward to our May trip to Ixchel. It feels like home and is so convenient to everything --- beach, hidalgo, main street. Beach is definitely on the nicest stretch of Playa Norte right now. Thanks Ixchel for another wonderful stay. we will see you soon !

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank suziq2Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded 11 January 2017

Dear suziq2Texas,
We highly appreciate such kindest review!
All direct comments from our Customers are very much appreciated. We are definitely lucky to be located in one of the most beautiful beaches in Mexico, but most important for us is to know that our Guest can enjoy every single and wonderful experience at Isla Mujeres and Ixchel Beach Hotel.
Our most valued achievement is to be considered as your host during your current and further vacations. On our end we will be looking forward for a new opportunity to serve you with gladly pleasure!
Warmest regards,
Customer Service.

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Reviewed 28 December 2016

Avoid this hotel at all costs. Firstly this is advertised as a hotel but is in reality a collection of private condominiums that are rented out. The "hotel" is advertised as 5* but in reality is probably no better than a 3*. The "hotel" is surrounded on three sides by busy public thoroughfares as the main access to the really busy public beach literally runs right though the middle of the hotel. There are two pools, one of which is shaded throughout the day. You cannot sit by the pool anyway....as the noise is too great. There is a local restaurant and bar "Palapa Leidy" owned by Manuel "el negro" Acea right on the doorstep of the hotel and beach. I understand that there is a running dispute with the Condo's as Mr Acea insists on playing Mexican music at full blast from dawn till dusk. He is a belligerent individual and I wish him a short and miserable life.
You would be unwise to eat or drink at his establishment - so perhaps he is taking revenge on the local populace and visitors?
You cannot check out of the hotel early.....as they take all of your money upfront and then tell you it is not their policy to refund.
So holed up in your room...there is not much to do locally unless you enjoy sitting on a packed beach being blasted by bongo music.
Then the banging starts...and goes on all day. Apparently there is a leak below that warrants the pipework being chiselled out of the concrete floor.....for three days in succession now...and ongoing.
This is the worst hotel and resort that I have ever visited. It truly is third world. Unless you are deaf or really don't like yourself, I would avoid at all costs.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
7  Thank Dhol01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded 16 January 2017

Greetings Dhol01,
Thank you for expressing your very particular points of view.
We at Ixchel Beach Hotel are deeply committed to achieve our Guest Satisfaction and work confident that our performance is focused into deliver memorable vacations.
Your comments marks areas where we are certainly open to review by considering the whole scenario, such as "Palapa Leidy" which is not directly related with us. Our advertisement such as room specifications is perfectly described all over our distribution channels and during your stay we certainly do our best to match our product to your needs.
We deeply regret that your vacations weren't as you had hoped resulting into a review encourage by negativities; specially since our goal is to have our Guest happy to enjoy the charm and beauty of Isla Mujeres, of course your feedback is welcome and very valued as it helps us review and improve where needed to.
Our best wishes!
Sincerely,
Customer Service

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