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Reviewed 1 May 2018

Last week, we returned from our family's one week stay at Mia Reef. We brought along our 15 & 12 year old boys, and this little island resort is a slice of heaven! Every single day, we watched the sunrise's golden glow over the Caribbean and the clear waters of the Grand King Pool. We snorkeled every day in these clear waters, which had us surrounded by thousands of fish. Our days were spent lazing around in our chaise lounge chairs (plenty were always available) and engaging in typical beach activities. Meanwhile our awesome server, Isaac, kept the drinks flowing on the beach all day long (the kids were loving the strawberry smoothies). Our meals at the buffet offered a wonderful variety of options for all palates - including fresh made sushi, fresh fruit, made to order omelets, a taco bar, and so much fresh guacamole. The ceviche bar was a lunchtime favorite with tasty food (ceviche, shrimp tacos, etc.) and clear water/pier views. We twice dined at Marias (the sit down restaurant) and not only had delectable food (salmon, pork, octopus, rabbit, duck, snail, etc), but also had the friendliest service from Carlitos - the kindest man on Isla!! Where else do servers give you a hug and invite you back??? Every evening, we watched the red orange sunset reflect off the water and drop below the horizon. The sports bar gave the family plenty of options for entertainment, including ping pong, billiards, foosball, as well as an oversized outdoor chess board! There was also local entertainment every night, from dancers, crafts, DJs and musicians. Please be certain to give all who go out of the way for you a tip - these folks are working their butts off for YOUR pleasure!!! Thank you Mia

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank slperlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this reviewResponded 3 May 2018

Dear -Slperlow

On behalf the entire team of HOTEL MIA REEF ISLA MUJERES we thank you for choosing us for your holidays.

It's a pleasure for us to know that we have met your expectations and that we have demonstrated you how wonderful are the services that we provide to our guests. In MIA REEF our main goal is try to fulfill our guest's needs.

Once again, thank you and we all hope to have again soon. We remain at your disposal in case you need assistance with the next booking.

Best regards,
Horacio Aguilera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

an island within an island. Bonus --GREAT beach, views, villas and staff. We loved all of the food choices, the villa was perfect, our staff took good care of our rooms and were attentive. we ate outside of their also but loved the option to eat there when we wanted.

Room tip: we love the villas, hands down. quiet and away from noise-but the waves and gulls which we love.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Bertie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this reviewResponded 3 May 2018


Hola Bertie

Thank you for staying at MIA REEF ISLA MUJERES, on behalf the hotel staff we appreciate you have taken part of your time to sharing your thoughts about your experience with us.

You have enjoyed your holidays in our beautiful property. We are working hard in order to provide a high quality regarding the food, staff friendliness and entertainment. We have shared your comment to the proper department who will make corrections to avert that any other guest leaves the hotel not satisfy with all the services.

We all hope to have the opportunity to serve you again and show you the improvements. We remain at your disposal in case you need assistance with the next booking.

Warmest regards,
Horacio Aguilera
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

I could not be more pleased with my stay at Mia Reef. Upon arrival, there was a mix up and our room wasn't ready. So Cinthia Rogelio, who was fantastic and more than helpful, put us into a beautiful suite to make up for the mistake. We actually were able to stay in the suite for our entire stay which was awesome. The suite was fantastic and the views off of the 2 balcony's were breathtaking. The room we were supposed to be in originally was a bit small and dark but we didn't go on vacation caring about the room we were never going be in. The beaches and views are top shelf. The service is great. The alcohol isnt top shelf but it more than did the trick. Breakfast, lunch and dinner is buffet style so for a young couple on their first trip to Mexico, it was great. There is one other restaurant on the resort that you have to make a reservation for. People looking for a 5 star resort with multiple restaurant should look elsewhere. People looking for a reasonably priced resort who are going for the drinks and the views shouldn't look anywhere else. We would go back in a heartbeat.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank mjharty07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this reviewResponded 3 May 2018

Dear mjhart07:

Thank you for your visit to MIA REEF ISLA MUJERES, CANCUN. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. I am glad to hear that you enjoyed the suite the amazing REEF and the food.

I will be sharing your comments with the team as we continue on our mission to deliver memorable service consistently.

We would to love to see you again at MIA REEF ISLA MUJERES, CANCUN and have the pleasure to serve you again.


Best Regards,
Horacio Aguilera
General Manager

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Reviewed 30 April 2018

This was our second visit to Isla Mujeres and our first time at the Mia Reef, and what a fabulous stay we had. So many great places to eat, swim, and snorkel.My wife suffers from a lot of food allergy issues and she was completely looked after personally by their sous chef Hugo.He made her eating experience both delicious and safe, what a true professional.A special shout out goes to Abe, working the beach areas everyday. We truly enjoyed his great service and conversation.

Room tip: The ocean front villas are well worth the upgrade. We had one overlooking the Kings pool.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank terryshort123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this reviewResponded 3 May 2018

Dear terryshort123:

Thank you so much for being our guest during your recent visit to MIA REEF ISLA MUJERES, and for taking a moment to provide such a wonderful review of your stay.

I'm so happy to hear that you loved our amazing reef. Of course, our beautiful location would be nothing without our team of hospitality professionals.

We look forward to welcoming you back to MIA REEF ISLA MUJERES on your next visit to Mexico!

With regards,

Horacio Aguilera
General Manager

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Reviewed 30 April 2018 via mobile

Saying goodnight to our ceviche friend Roberto. Love the people love this resort. No decisions to make except when an I going to eat and what do I want to drink. Best snorkeling and swimming. Great meeting others from around the world.

Date of stay: April 2018
Trip type: Travelled as a couple
3  Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this reviewResponded 3 May 2018

Dear Elizabeth A

Thank you so much for being our guest on your recent trip to Isla mujeres, and for taking a moment to offer us such a great review of your visit.

I'm so happy to you enjoyed our spectacular location, and rooms; there is certainly nothing like looking out over the Caribbean Ocean from the comfort and seclusion of your personal terrace.

Thank you again for your wonderful review, and I do hope that we have the chance to welcome you back to MIA REEF ISLA MUJERES, CANCUN in the future!
With regards,

Horacio Aguilera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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