If you want to talk about customer service - I had to cancel our first trip and I was told that they would hold it for our next booking. 2 years later, I made the reservation and there was absolutely no problem with applying the deposit. What other hotel can you say that about???
I said one night, as my wife's girlfriends were coming down the next day for a week, This meant I got kicked back home after our first week in Cozumel. My wife raved about the hotel and the friendliness of the staff and the other guests.
The rooms are basic, nothing fancy. The price very reasonable. There is an ocean view if you stand on the hallway balcony and look out about 3 blocks. But, you come to swim in the ocean, not look out your hotel window at it.
We will stay here on our next trip.More
- Free Wifi