My wife and I have had the pleasure of staying at the Explorean several times, each time has been as outstanding as the other. The facilities are beautiful and the food is delicious. Although, it is the staff that keeps us coming back! Our check-in and throughout our visit was made seamless with front desk staff Victor and Abigail. The activities coordinator, Renata, has always been delightful and accommodating, The hostesses, Alejandra and Catalina always greeted us by name and smiles! Samuel who works in the spa area, greeted me every morning with a smile, water and towel before my workout.
However, there are two staff members we want to highlight for their outstanding and consistent professionalism, along with their unbelievable desire to make our visit wonderful. First, Ruben who is an activity coordinator. Ruben was always smiling wether on excursions or in general. He helped arrange during our visits the use of equipment without hesitation. He explefies what all service professionals should strive to be like. If promotional opportunity is available he should be strongly considered. Manuel, our waiter on numerous occasions made it always a pleasurable experience. On one occasion, during our last visit he went above and beyond. At his own expense he bought strawberries to make my wife and I strawberry flambe! It was unbelievable.
Thank you to the Explorean again. See you in April!More
- Free Wifi
- Free parking