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All reviews breakfast buffet city view the breakfast area central location small pool within walking distance recommend casa an ocean view room restaurants and shopping ferry pier omelet every morning yogurt ocean front dive trip town square pool deck
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Reviewed 8 November 2018

50 years after my first trip, I chose casa Mexican hotel to enjoy my trip. Check in was ez ie,we had a deluxe room with a Beaty full vuie of the cruise piers. Room was nice and very clean!! Maid service was very good with mid morning (10-10:30).services
The bear thing about this hotel is the free breakfast , this was outstanding,,,,
The bar & pool area was nice.!!! I was hear for 5 nites & recommend this hotel. The location is great for the downtown area.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 4 weeks ago

Dear guest,

Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home.
Until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Clean, great location, polite and courteous staff, very good breakfast buffet. Very good price. Best deal in Cozumel! You are within walking distance for many, many restaurants which are excellent. It is located on the main drag - Melgar.

Room tip: Ask for ocean view
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank johnmichael183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 8 November 2018

Dear guest,

Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home.

Until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018

Really enjoyed this hotel. We wanted a hotel that was close to downtown so we could hang out in the afternoons and evening after diving.

Pros:
1) The location was walking distance to the downtown plaza.
2) It had a lovely pool/balcony overlooking the ocean.
3) The staff was helpful and friendly.
4) The buffet breakfast was very good. We especially liked the made to order omelettes.
5) There was a taxi stop right across the street, so it was always easy to catch a ride to the marina.
6) The room was very large and had a good sized bathroom and balcony. The A/C worked great and was programmable in your room. There was a safe in the room and fridge.
7) The water from the tap was filtered.
8) And to top it off, the price was excellent.
9) Oh and it was very nice to be greeted upon arrival with a lovely drink and cool towel!
Cons:
Really, it is hard to complain about anything. If I had to pick something I would say to bring earplugs if you are a light sleeper. Or request a room at the end of the hallway. The floors are all tile and it can be a bit loud if you have noisy neighbors.

Room tip: Several rooms with atrium views were right next to the buffet area. Unless you are an early riser, request a room away from the buffet.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank TheTwinsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 8 November 2018

Dear guest,

Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home.

Until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018 via mobile

Positive:
- Excellent Location
- Good Wifi
- English Friendly
- Buffet Breakfast was amazing : )
- Breakfast staff and Housekeeping staff very friendly
- Clean Hotel
- Comfortable beds
- Nice Pool
- Very nice Manager and excellent customer service recovery.

Negative: Poor Check in
Frontdesk staff made our check in a mess and disappointment. The staff could not find our 3.5 month advance Honeymoon booking. They gave us a room with 2 beds on 1st floor. We looked at it and went back to the frontdesk and said this is not our booking. Staff said they are fully booked / nothing available. We asked to talk to the manager. We explained what they gave us and showed the manager our booking. Right away he knew they messed up and changed our room right away to the 3rd floor #306. Room was nice with terrace and partial ocean view.

Stayed in double room with a city or terrace view on Oct 18th

-

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank curiousgeorgegal71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 1 November 2018

Dear guest,

Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home.
Until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018

Stayed at Casa Mexicana from 10/13 through 10/20, we were upgraded to an ocean view room. The room was clean, bed very comfortable and the A/C was cold and quite. We like being close to the center of town to enjoy the restaurants, shopping and was able to walk to my dive OP. Looking forward to our next stay at Casa Mexicana!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank oceanfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 1 November 2018

Dear guest,

Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home.
Until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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