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Reviews (1,266)
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785
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All reviewsbreakfast buffetcity viewthe breakfast areasmall poolcentral locationwithin walking distancean ocean view roomrecommend casarestaurants and shoppingferry pieromeletevery morningyogurtdefinitely stay here againocean frontdive triptown square
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57 - 62 of 1,266 reviews
Reviewed 5 February 2018

An outstanding hotel, immaculately clean, staff are cleaning all the time. Every time you pass a member of staff they are smiling and always acknowledge you, they are so very pleasant. We experienced a lovely professional welcome from reception on arrival and this welcome continued from all staff throughout our stay.

The hotel is ideally situated close to all amenities and over looking the sea, very quiet and peaceful.

The hotel offers an excellent breakfast, the best we have had so far while travelling the yucatan peninsular.

Rooms are large, modern crisp clean. It is simply outstanding.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Magik58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 6 February 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018

We had an end of the hall room which offered us a view of part of the city and part of the ocean, We could see the cruise ships docking etc.The maids were great along with Santa,the omelette chef,Jimy,waiter,Norma(cutie),trainee. The buffet breakfast is excellent. From front desk staff (who could speak engish) to the porters, all were very helpful. GREAT PLACE TO BE.......

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mrmoustash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 6 February 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

Great location. Spotlessly clean. Service is outstanding. And the breakfast is incredible. We have stayed here numerous times and will return again as soon aa possible. Fantastic staff. Always helpful.

Stayed: February 2018, travelled as a couple
Thank joan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 2 February 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

The accommodations at Casa Mexicana are great. The hotel is kept very clean, rooms are kept clean, breakfast is awesome and the overall attitude of the hotel is excellent. I will always come to Casa Mexicana.

Room Tip: Nip pick. English on the television would be nice for down time.
Stayed: January 2018, travelled with friends
Review collected in partnership with this hotel
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 2 February 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

Used to stay at the all inclusive resorts. After making friends in town we only stay at the Casa Mexicana and eat at local restaurants. There are so many good places to eat in town. The hotel is located in town within easy walking distance of bars and restaurants,

Room Tip: Tip the servers, maids and food staff in the hotels and the restaurants you dine at. They are always great and most of their income comes from tips.
Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
1  Thank mark j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConciergeCasaMex, Director de Relaciones con Clientes at Casa Mexicana Cozumel, responded to this reviewResponded 2 February 2018

Dear guest,

Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home.

Until the next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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