While this is a very beautiful property, they are at about 10% to 11% occupancy right now. There pricing is very high, the food and drinks are expensive and they lack a warm and friendly atmosphere. We stayed at this hotel because they offered an on site Covid-19 testing which was complimentary with a 3 night stay. On arrival we set the date of 2-10-21 at 10:00 am and discuss this with the front office staff on a couple of occasion's. At 10:00 am on 2-10-21 we arrived for our testing. The off site Lab affiliated with the hotel had no record of our appointment for testing. Needless to say this caused considerable anst for us as our return flight was on 2-11-202. After a lengthy conversation with management, the lab testing company did return and we were tested. We have traveled to Cozumel for over 20 years. I would highly recommend Casa Cozumel and not

We really enjoyed the property, it was beautiful, had nice snorkeling, good food, and gorgeous views. The food was average and pricing was a little high. Staff interactions were excellent.

My main complaint is that they put a $500 hold on my card when I arrived and then they did not remove it when I left. I have called the hotel several times and they just hang up on me. I even called IHG directly, they called the hotel and the hotel just hangs up on them too. Even IHG was unable to resolve the issue. I have filed a dispute with my credit card company and I am awaiting the resolution.

We had the most amazing time at Presidente in Cozumel! With all of the travel restrictions we were looking for a low-key and relaxing week in the tropics. Presidente Intercontinental Cozumel far exceeded our expectations! Service, food and accommodations were incredible! The luxury ocean view suite we stayed in was literally on the ocean with amazing turquoise water front views. We only left the resort one night for dinner and it was unnecessary. With 2 daytime restaurants and 3 evening restaurant options, we had plenty of options for casual and fine dining. Almost every morning Alejandro was our server for breakfasts/brunch and he was exceptionally hospitable and provided great recommendations while on the island. David kept our water and cocktails full at the pool every day. Le Cap, Faro, and Alfredo Di Roma had fantastic menu options which made it easy to plan meals at our leisure. Every time we contacted room service, housekeeping, or any other request, it was meant immediately and with upmost graciousness. We will absolutely be back for future travels. Thank you for a gem of an experience in Cozumel!