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“Best Value For Your Money...By Far !”
Review of Allegro Cozumel

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Allegro Cozumel
Ranked #22 of 52 Hotels in Cozumel
Reviewed 28 July 2012

We read alot of the reviews..did our homework and it sure paid off. The Allegro Cozumel is without question, a fantastic value for those on a budget. The Hotel was a perfect fit for our family of 5, our kids loved the activities, the pools, but mostly..their beach!. Probably the nicest beach on the island.The rooms were very clean, no problems and because we used social media ie. Facebook, etc. we were upgraded to a suite..What a Surprise!! Thank You Catalina!!..Overall the hotel is beatiful, very well kept and the food was what we expected. Not the best, not the worst..put it this way, no one went hungry! The a la carte restaraunts were nice and a step up from the buffet. The drinks during the day were perfect for both us adults and our kids. The shows at night were entertaining, the time share reps who hound you as you you come and go from the restaraunt...not so much. DO NOT GET LURED IN BY THEM!!! the promise of discounted excursions do not justify the savings you will get for spending 3 hours of your day wasted listening to some car-salesmen type pitch you on an over priced timeshare. Thats right..3 hours, not 90 minutes like they tell you. So if you keep your distance from them..you will be doing yourself a favor. We did take a combo fishing/snorkeling trip from them, and that was well worth it. It ran us about $300 plus tip was defintely a highlight of our trip. It you spend a week here like we did...get a rental car for a week and explore the island. There are so many places to see and spend a day. Whether it's Punta Sur, San Gervasio, Alberto's Beach, Money Bar...just get out and see everything Cozumel has to offer. Probably the cleanest city in all of Mexico with friendly people to match. Again, for the money...our family vacation was everything we had hoped for and the Allegro Cozumel was a perfect fit. Without question, we will be returning.

Room Tip: be sure to request a foam pad for tour bed...your back will thak you. Use Facebook to get yourself a...
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  • Stayed: July 2012, travelled with family
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1  Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 July 2012

I have stayed with my family at the Allegro three straight years so I must see value in it.

I just got back from a long stay (9 days) at the Allegro, here is my review.

The good...
- Most of the staff is very friendly and almost all speak English
- You can get seated quickly at the restaurants most of the time
- There is almost always a bar open
- The diving is great, the dive shop is reasonable
- The beach is awesome and you can always get a lounge in the shade
- Great pools
- The kids playground is good
- Raul and the activities group is always doing something (volleyball, soccer, Spanish lessons, etc.)
- The luggage\doormen are great getting a taxi or helping with bags (yes, tip them)
- The managers and staff are usually very helpful. They fix things when you complain but its hard to complain all the time to get things right. It gets old.
- Just about all the guests are friendly

The bad:
- The food isn't good. There are always leftovers being served in various formats and the "new" food can be ok to good.
- The food is the same everyday for breakfast and lunch besides the way the leftovers may be made up.
- Dinner is bad.
- The kids pool area is always sort of broken...there is always something at the kids pool that doesn't work.
- There is usually a wait at the bar during the day...the liquor is sub par and you can't get regular booze like absolute or cuervo (you can't even pay for it). The mixed drinks like margaritas are super super sweet (probably to kill the taste of the bad booze).
- The music played everywhere is always mexican music (I get it, we are in Mexico). I mean can't you play some buffet or zach brown band once?
- They have "restaurants" that you can make reservations for but you better do it way in advance. They tell you you can't get in but they are always empty, even when they are open.
- The wine is bad. There is a wine list if you pay extra but the list is weak and hard to get a bottle at any of the bars.

  • Stayed: July 2012, travelled with family
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2  Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina I, Assistant Manager at Allegro Cozumel, responded to this reviewResponded 14 September 2012

Dear Dan k
It is wonderful to hear that you enjoyed so many aspects of the resort, including our friendly staff, world-class beaches, diving and pools. We have shared your compliments with Raul and the activities team, who all appreciated it. But I was disappointed to read that we did not surpass your expectations. .
What was most concerning were your comments about the food. Please know that the hotel never serves left over’s for any meal. This goes against the strict international guidelines for standards of food quality we follow. We try to offer a variety between breakfast and lunch. For breakfast, we serve a range of cereals, yoghurts, fruit, bread and juices, as well as à la carte eggs any style. For lunch we offer a soup of the day and, as well a different daily à la carte dish that includes fish, chicken, pork and/or beef. We also serve vegetarian dishes and have a large salad bar full of many options. Every night for dinner, we offer a different themed meal, which usually receive great feedback from guests. I will share all your feedback with the executive chef. I am sorry to hear that our liquor offerings fell short of your expectations. I will speak with the manager to go over your comments.
Regarding the à la carte restaurants, I apologize for the difficulty you experienced with reservations. While there may seem to be space during dinner time, the service is personalized and in order to offer the best service to diners, we limit the number of available seats. Guests can make reservations in advance of their stay by email at agerenciaoac@mx.occidentalhotels.com. For guests that were not having able to make a reservation, we offer a waiting list. I am sorry if the wine selection was not to your satisfaction, I will address your comments with the food and beverage manager immediately.
Thank you for sharing your feedback about the kid’s water park. Repairs are planned for the pool; we are just waiting for certain parts to be delivered. As soon as the parts arrive, the repairs will be made immediately.
Regarding the music around the resort, the only place that plays all Mexican music is the snack bar. Throughout the rest of the resort, we play a variety of tunes to try to accommodate all guests’ tastes.

Once more thank you for your review and I apologize for all the inconveniences you experienced. I hope you will stay with us again so we can show you the time you have so enjoyed in the past.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2012

We stayed for 2 weeks and for the most part, it was very enjoyable. When we arrived we asked to be moved because of proximity to the noise from the theater and the staff was very accommodating. Watch out for the overly aggressive time share reps..... they all hang around the front Cabana !!

The food was excellent, however there always seemed to be a shortage of certain foods and line ups of people waiting, some getting very impatient. As well, long line ups for drinks on the beach. We would also suggest trying to get a room in the middle of the resort versus near the front

I would definitely recommend the Allegro, but for us, 2 weeks was a little to long

  • Stayed: March 2012, travelled as a couple
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1  Thank Hakunamatta62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012 via mobile

I didn't stay here do don't read this for that!
I lost my phone and a family at Allegro turned it into the front desk. At the airport we found out it was turned in but they refused to send it with a driver to the airport. We offered to pay.
Then we have been trying to communicate for a MONTH to get it fedexed back to the USA. I have written many emails and got no response from Mariela (the front desk manager.)
She is almost refusing to send it back which almost leads me to believe they sold it or someone kept it for themselves. Either way as of now someone at the resort has stolen my phone and won't give it back. She has all my info but won't even try to communicate!

DO NOT LOSE ANYTHING HERE. The airport personnel are a much better option and did everything they could to get our phone back.

Stayed: June 2012
1  Thank Duddings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We are scuba divers, so Cozumel is one of our favorite places.
This is our 2nd visit to Allegro and we returned because of the dive shop on site and the great service and friendlieness of the staff.
Raul Ojeda actually remembered our names and welcomed us to the restaurent every day.
Carlos was always eager to help us and made our stay very enjoyable, always with a big smile.
Allegro is a great place for diving and relaxing by the pool.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegro Cozumel

Address: Carretera Sur San Francisco Palancar | Km 16.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#13 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
Price Range: €114 - €299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

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