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“most reviews don't lie” 2 of 5 bubbles
Review of Oasis Palm

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Oasis Palm
Ranked #78 of 181 Hotels in Cancun
Whitehall, Pennsylvania
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“most reviews don't lie”
2 of 5 bubbles Reviewed 1 March 2012

The first sign of not a not so high quality resort would be when you walk into the lobby and the first thing they want you to do is go see another property that they are opening. The rooms are very out dated and cramped plus small bathrooms & not very clean showers.
Food was sub-par at best, went out 5 of the 7 nights there for dinner. Japaneese was awful,
Buffets were good for lunch & breakfast. If your looking for a beach go to one of the other Oasis resorts.

Room Tip: stay somewhere else
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  • Stayed April 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Guidosarduce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (303)
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English first
Westfield, MA
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

We just got home from Oasis Palm yesterday, and, looking at the snow outside, I already miss it! Beautiful weather certainly helped the experience - there were only 2 very short rain showers the whole 7 days we were there. We asked for a King-sized bed when we arrived, and they upgraded us to a beautiful room with double sinks, granite floor, deep tub, and an outstanding view of the ocean, pool, and Isla Mujeres in the new section next to the "pyramid". Downsides were the distance from the restaurants we could use, small and slow elevators, and very bad sound damping - we could hear outside, the next room, and the hallway quite clearly. Still, who wants to sleep on vacation? All the staff were unfailingly friendly and helpful, the buffets were always delicious and offered great variety, and the seafood (Cocoa) and Japanese restaurants had very nice alternatives. We were up at 7 AM anyway, and just reserved then (which is necessary to get an opening for that night). Then we could sit outside for breakfast, overlooking the very pleasant channel, blue beach, and pier with snorkel and parasail rentals. You can easily walk 5 minutes and buy a ferry ride to Isla Mujeres for $17, or take a tour that includes snorkelling. We went on snorkel and Chichen Itza tours with Lomas and booked ahead for Xcaret with Cancun-Discounts. There are many operators, so you can bargain for a good price for a premium tour. We really enjoyed the perks on the long bus rides, the helpful English-speaking guides, and delicious Mexican food in Playa del Carmen!
Even if you don't want to get on a bus to tour, there's enough to do locally. Yes, the beach is shallow here, but a short walk down the beaches (which are all public) or across the bridge will bring you to deeper water. If you have a snorkel, there are even fish right there. We did this on our last morning. We also rented kayaks from the beach and explored the mangroves on the Bay side. There was parasailing available, too - and "pirate shops" that could take you out every night to party! The live bands by the pools at night were very good. Drinks were plentiful and refreshing. Last year in the Dominican Republic we were served by waiters on the beach; you did have to get your drink yourself here. The swim-up bar is very nice! The yoga and water aerobics instructors were lively and funny - and good. We didn't always get a lounge chair, but did pretty often. I did have my camera stolen, but that was because I was careless and left it in a bathroom stall. All in all, I was very pleased with my experience - clean, tasteful, not pushy, palm trees abounding, grackles, pelicans and peacocks running and flying around making noise. I'd post a pic if I could - had a good one ;(

Room Tip: The rooms in the pyramid section are smaller with small bathrooms (and a smell at times) - try for t...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Envirotraveller_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 February 2012

We were suppose to be at Oasis a mix up and we ended up at Oasis Palm. To get a chair at the pool or beach you had to go put a towel on it about 6:30 a.m. After that there was no where to sit forget about relaxing unless you wanted to lay on the cement with very few bare spots, or on area of sand right next to the walk way. Since there weren't enough chairs people would go save them in the early morning and never use them for hours or even almost the whole day. The buffets were really the same food everyday. Breakfast they had pancakes, french toast but everything else as far as eggs or omelets you told the one cook what you wanted and you waited and waited in line. Toast was one of the conveyor types and unless you wanted to use metal tongues to dig to the back the toast never came out. Lunch and dinner were the same everyday. The waiters were really trying but had too many tables to wait on. The other restaurants you had to make reservations at- seafood etc. We went to make reservations and she told us they were all booked for that day and would only take reservations for that day and to come about 7a.m. for that night. They fill up quickly. There are only 2 elevators which make for long waits. Our room wasn't always cleaned daily unless we called. The water here is very calm, no waves and the boat channel is right next to it. As far as you can walk out may get you just about waist high and then you get to the rope that you can't go pass because it's the channel. The sand beach area might be the length of 3 lounge chairs. Around the pool they did have bars, hamburgers, hot dogs and ice cream and at night small bands with music. There just wasn't enough workers to keep the pool area clean or answer the phones, at check out there was one person at the desk and she was answering the phone, telling maids, bellboys and workers what to do while trying to check you out. Over and over she went over stacks of papers trying to find our name. There was no early check out. Make sure you give yourself time to get checked out. My daughter was in U.S. and tried to call us, she had phone number and when she called they told her they don't talk English and hung up on her. If it was an emergency no one could have gotten a hold of us. The Florida travel agent that books Oasis told us you can use all the facilities at both but it is only until 6p.m. It is quite a ways away more than 25 minutes by bus or $15 taxi. Oasis does have really nice beach, big waves, better pools, better food but it also has no chairs unless you get there and save chairs at 6a.m.. On vacation I am not into getting up at 5:30 to go down to be able to sit at the beach or pool. Oasis had plenty of room for more chairs but doesn't have them. We had stayed at Oasis last year and this year they changed and some restaurants you now have to be Grand to eat at them. We have been going to Cancun for 20 years twice a year but never went the week of February 12th. This is there holiday time so the motels were full so maybe this was part of the problem. The pool water was cold and the first few days it was only a few little kids that were in the pool. The ocean water was cold and it was about 80 out but with the breezes it wasn't very warm. You still sunburn though. They told us pop and beer was free in the frig but if you drink it all in one day you'd have to pay for extra. Course when we checked out they said no you have to pay for it and they wouldn't listen at all to what they had told us. We made sure we asked twice about it before we used it but had to pay. The lady who helps with shopping, points of interest etc. had no clue that the Play City had closed a year ago, or that the Chocolate City had moved. Makes for irritated people traveling on buses or taking a taxi. The hotel room doors have a big gap on the bottom and the way the ceilings in the hallway are made you can hear anyone in the hallway. It doesn't matter to much in the day but at night it's so loud you can't hear your T.V. and it wakes you up every hour as someone else is coming home. It's a bar scene at night so it's 12, 1, 2, 3 a.m.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank cindy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Kingston, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Hi!
So we were two travelers of the university student age looking for a fun and relaxing spring break/reading week. We looked up review prior to booking, and as we figured..all of the complaints are coming from people who are too picky and are just a hassle for the staff and fun people.

Checking in:
Smooth flight, smooth transfer-bus ride ride along the hotel strip nice to get an idea where the other hotels and markets are. Took 45mins tops since Oasis Palm is at the far end of the strip. We were checked in quickly, grabbed some lunch and some beach before getting our bags brought up to our surprise upgraded ocean view room. Fantastic view of the water-calm, clear blue, white sand, great pirate ship/pool view as well.

Food:
The palm a-la-carte were more seafoody (Mediterranean and japanese), so we didnt use our dinner reservations being not big seafood lovers. The buffets were just fine for every meal, giving a great variety day to day. Lunch at the pizza, taco or other smaller food areas were also fantastic. Service was great, all of the wait and hosting staff were friendly and accommodating (since we always wanted outside seating). Only had one day of stomach ache...which was most likely due to beverages;)

Bar/Drinks:
Again, just be friendly to the bartenders and you'll get friendly and quick service. They know they're stuff, will no doubt teach you a new cocktail or two. We found the bar above the disco to be the most lively by the time we were looking for some on-resort nightlife.

Security: In the hotel zone we felt very safe. Ladies I suggest dressing fairly modest when off the resort. Bus drivers were very helpful with directions and notifying us of our stops. In the market you can expect some hassle from the shop owners-your purchase is there income afterall, so you will be personally invited to come see what theyre selling. We didn't bring much too valuable with us,so we chose not to get the safe, so far only one silver bracelet is unaccounted for...but knowing me, i probably just misplaced it. To be cautious, the safe is only 4$/day...probably worth it. And leave the staff and maintenance ladies a nice tip, they work hard!

Relaxing part:
We found Oasis Palm to have a bit of an older crowd, high 20s and older and families. So for mornings and optimum sun time it was great to not have lots of commotion and get some down /rest time. The spa offered some good looking services and we found the jacuzzi/baths behind the spa to be a nice spot. Noone else seemed to be using them...so it was secluded and peaceful. The disco was usually pretty quiet. That being said...

Entertainment:
The shows at Palm were great, really talented performers including a fire show, some prehistoric theatre and games going on by fantastic and energetic activity organizers throughout the day yoga,pool comps, volleyball, dancing... Good for all ages.

**students who wanna party**: you have access to the other Oasis resorts: Grand Oasis/ Cancun...use that option. Everything you imagine spring break to be is there. thousands and thousands of students. Fun, music, drinks, dancing, competitions, very social. We met tons of new people everytime we went. The disco there had dancers, live band, and a variety of music from classic rock, to hip hop to house. A few of the nights there was a beach light up dance floor and full dj going. It was a blast. We would usually leave after lunch to get here for 2-3 to catch the last daylight activities and waves (since the beach was wavy at this one) and then stay for the more age appropriate nightlife. Was just a bigger resort in general-big hammock/bed zone behind the pool to relax before dinner. You have access to the bars/buffets here too. We would just take the city bus there and back just after midnight for about 80peso each way (less than 1$)

If youre looking for fun off the resort, trips etc. Guillaume from TMR was very helpful and knowledable about excursions from adrenaline adventure types to historic. We highly recommend the Coba Maya Encounter Adventure with AllTourNative tours. It includes transportation to/from hotel to zipline, kayak and rapell in the rainforest as well as experience a traditional mayan ceremony and meal(delicious). This trip also included a few house at the Coba mayan ruins(the one you can climb). 119$ for the whole day/person. Great value, well worth it. The club tickets seemed to be a waste of money for us-just a way to draw students away from the resort. The clubs and markets were very very americanized. Lil Jon and Dada Life were at the City while we were there. So if you like that kind of thing-maybe it is for you, apparently there were like 6000 people at that show?

Overall, we feel as though we lucked out entirely getting the best of both worlds with Oasis resorts. Relaxation by morning and early afternoon, party by late afternoon and night. We paid 1100 for 7 nights only booking 1 week in advance and considering we are students with not alot of money to spend in the first place, we feel like every dollar spent was worth it. Oasis Palm 4stars, Grand/Oasis Cancun 5 stars.

Best all-inclusive vacation ever, will gladly come back and recommend it to others.

Room Tip: be patient with the desk staff. We requested a king size room -expecting in the pyramid building- we...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Skye V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pawtucket, Rhode Island
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 February 2012

Overall the place was average, but have you ever said to yourself "Did we really spend $20?" "I could have sworn we spent $10". Well that happened to us on the first night and we hadn't even been drinking. The second day, I had 2 fifty dollar bills in my wallet folded to pay for our luggage. My wallet was in my bag, under a pile of clothes, under swim floats on a shelf in the room. We left in the morning for breakfast and then to the beach for the day. Guess what? I went to get more money for tipping when I got back that afternoon and one of the fifties was gone. I know exactly what was in my wallet. I can tell how many bills and what each was worth. I checked my passport portfolio which was zipped in my suitcase because I always leave $100, 4 $20s and 4 $5s. Guess what? 2 $20s were gone. My husband called downstairs to speak to security so we could fill out a report and see who was in our room. They came to our room and were very nice. They took the report and searched through all of our belongings as part of the investigation and told us to see them the next day. We did and what we found was; we left the room at 8:20, the cleaning staff came in at 8:30, the cleaning staff came in again around 11:30 and then we went to our room three times in the course of the day before I noticed the money missing. They said they asked the staff and she said she didn't take anything. The investigation was over. Not even a SORRY! They didn't even care. I said that I didn't want anyone in my room for the rest of my vacation and that I would write a review so this doesn't happen to others. We exchanged our own towels and made our own beds. The following day we heard two brothers talking about how money was missing from their suitcase after they went to breakfast. I told them what happened to us and they also filed a complaint. They were told that no one was in their room. They questioned about this happening to another family on a different floor and the staff said no reports were filed. Be careful if you stay here. There is a safe in the room that doesn't lock but no one told us that the locks could be rented . Renting them has to be cheaper than what would be taken from you. Please be careful. Needless to say, we didn't leave a tip for housekeeping. Maybe someone else has a key, who knows. I bet this happens everywhere and no one notices $10 - $20 a day. Think of that salary at the end of the year.
On the brighter side, the weather was great. The pool is nice and the beach is very close. It is a small beach though. The food was okay. Nothing over the top, but okay. They had an ice cream stand outside were you could get cones. The was fun.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank taylorb930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oasis Palm

Property: Oasis Palm
Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#50 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Official Description (provided by the hotel):
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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