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“DO NOT LISTEN TO BAD REVIEWS THIS HOTEL AND CANCUN IS AMAZING!” 5 of 5 bubbles
Review of Hotel Riu Palace Las Americas

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Hotel Riu Palace Las Americas
Ranked #16 of 181 Hotels in Cancun
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“DO NOT LISTEN TO BAD REVIEWS THIS HOTEL AND CANCUN IS AMAZING!”
5 of 5 bubbles Reviewed 3 March 2012

In November i said at the the Riu Palace Las Americas for a wedding, there were 36 of us so didnt matter where we stayed i knew it was going to be a good holiday, but this hotel is absolutely amazing the best all inclusive hotel i have ever stayed at. The staff are so polite and they do everything they can to make sure you have the best holiday.

The reps always keep you entertained and they have daily games and entertainment around the main pool which are brillant!! The reps will intrigue you to go to the clubs in Cancun their selling skills are good but do not be put of by this, we went to bulldog which was soooo good and Coco Bongo which was the best club i have ever been to, yes you may have to wait and it is around £40 to get in, however you are supplied with endless drinks and it also is a show so £40 was a very good price. Do not buy tickets outside the hotel as the reps take you in a coach and you skip the queue.

The food was outstanding, they have many varieties of food such as american, italian, mexican and french, there is something there for everyone. I must add that the ala carte restaurants are a MUST! We tried the steak house, mexican and the french, the french was my favourite and was amazing quality of service and food ( i had steak and i dont even eat red meat it was that good!)

The rooms were lovely, although they seem dated in the pictures they are extremely spacious with plenty of room, very comfy beds and a nice big flat screen tv. There is a mini bar in the room with spirits, beer and soft drinks which are topped up each day which was a bonus and FREE!. Ask for a sea view, the view was amazing to wake up to each morning. The maids are brillant they cleaned the room everyday and sometimes made towels art on our bed which was a lovely touch. There is a wet damp smell sometimes that wafts through the hotel this is not there fault as a few years ago the hotel was flooded, they have tried to dry it out so the smell you will have to put with but this is very minor.

We went on loads of excursions it is a must when you travel here, we swam with dolphins, sharks and sting rays, drove a speed boat and went on the pirate ship, all were absolutley amazing. We also went on a sail boat a nice american on the beach had his own boat and took us out for about 1 hour which was lovely. Jet skiis were awesome!

I had the most amazing 2 weeks here and will be staying here again next year which i cannot wait! this truely is a amazing place and hotel.

Room Tip: room with a sea view is a must
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  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,126)
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English first
Plymouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

We stayed in this hotel in mexico for a family wedding for 2 weeks in july/august 2011! This hotel was absolutely fantastic! There was such a variety of foods, we never got bored for the 2 weeks that we were there. i definitely recommend trying all of the different a la carte restaurants that they have there. Lovely food in all of them!! The hotel was extremely clean and staff were all so happy and helpful! There was always entertainment round by the pool and the staff at the pool and pool bar were fantastic!! Always refreshing your drink before you have asked, and even delivering them round to people on sun beds, remembering exactly what people liked!! This place really does make you feel so relaxed and in heaven!! HIGHLY RECOMMENDED!!

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sarah489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mascoutah, Illinois
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

My husband and I went to Cancun for the second time Jan 16-20, 2012. Our previous trip was for our honeymoon in April 2011. At that time we stayed at Dreams Cancun. We had so much fun we decided to go back. We thought there are so many resorts that we should stay at a different one, even though we truly loved Dreams. After this trip we will be returning to dreams.

There are some positives and negative to RIU Palace.

Check-in: very simple and quick. We got a free upgrade to an ocean view on the “first” floor – which is really like the 3rd floor – it is not the ground floor. The view was pretty good, even though there was a big deck extending from our balcony that blocked the view to the pool in the courtyard. The room had a true king size bed and was very spacious. We were not able to get to our room till 3PM. Quite frankly I find that frustrating. We leave on a 7AM flight, arriving at the hotel around 10:45, and quite honestly I’d like to rest in the privacy of my own room for just a bit. And considering that while we were staying there our room was always cleaned no later than 1PM, why do they make us wait till 3PM to get into our room upon check-in? Surely there are early check outs (like we had to do when we left) that would make getting into the rooms earlier possible. However, it seems this is pretty standard for all resorts. We were told the hotel was full but this hotel didn’t feel full in the least. There just weren’t enough people. We were handed a lock and key for our safe and instructed that was the ONLY key and losing it would cause a fine. I find the key method to be a pain. We have to keep track of that key and carry it around the entire time. Other hotels have the safes where you enter a code. Then we simply have to remember the code. That is much easier. Everyone should have this. We did receive a welcome drink and that was nice! We changed clothes and left our luggage out front of the hotel with the bellhop and went to the bar until our room was ready.

There are a lot of comments on here about the smell in the lobby. It really wasn’t that bad! People exaggerate. This is a tropical climate and so I would expect some kind of inside smell. I honestly don’t think I’d have noticed it if I hadn’t read so many complaints about it. I actually walked into the lobby when we arrived and inhaled deeply! Lol I wanted to test out the smell. :)

The hotel is very fancy, but I thought it was out of place. It’s not tropical fancy. Everything is dark wood. The hallways have ugly carpet. The rooms are all dark wood with a dark bedspread. I expected a more tropical feel. This looks like it belongs in Vegas and not sitting on the beach.

Speaking of beach – what beach? There isn’t much. Wow. It’s tiny. We could always find a chair, but whether it was in the sun was a different story. The hotel does block the sun quite a bit. That may be worse this time of year. And yes, everyone claims their chairs with their towels in advance. Let’s be real – that happens at every resort. The thing that is different here is you are given a towel card that you exchange for a towel. At check out you have to return the towel card or you will be fined. That was interesting. At Dreams we just had free access to the towels.

Food: I honestly wasn’t that impressed. The breakfast buffet was the best. But really – you can’t mess up breakfast that easily. The lunch buffet was bland. We went to RIU Cancun for the lunch buffet one day and felt the same. The dinner buffet was a let down. I have no good explanation as the buffets were huge and there was a good selection. But nothing really stood out. We had the dinner buffet on Monday night – our first night there. We were seated at a table for 2. However, the tables were set up in such a way that there was another table for 2 next to us. There was like 2 inches of space between. It felt more like a table for 4. When we returned after getting food there was a person seated at the table next to us. Just one person, not a couple. It was beyond awkward. She obviously was uncomfortable and wasn’t giving off the “let’s talk” vibe. We didn’t hardly speak to each other cause we had a stranger seated next to us. The place was ¾ EMPTY at the time. Why in the heck would they seat us like that? I think that was unacceptable. The Italian lunch was good. However, all menus seem to be so heavy on the seafood side. I’m not a big seafood person. I got a chicken dish that was great. But I’d have rather had chicken and pasta, but that wasn’t an option. There are restaurants for dinner that require reservations. And with those you choose a seating time. I found this annoying. Dreams didn’t have this and it was nice to be able to eat when we wanted to. Here we could make reservations 2 days in advance, which we did. My husband was in line before 8AM on Tuesday morning to get the Japanese for Thursday night. That was our last night so our only chance for the Japanese as it books so quickly. Tuesday night we had Mexican. We heard so much bad about it that I was worried we would be eating at the buffet afterwards. We LOVED it. They come out with a great appetizer platter. We both had fajitas and they were excellent. The waiters were friendly and funny. Wednesday we ate at the Brazilian restaurant and it was ok. We came out stuffed, but I found it to be boring. They walk around with skewers of meat. However the meat is just regular meat. There is nothing special in terms of seasonings or preparation. I guess I expected a different flavor since it was Brazil. So I was kind of disappointed. Thursday we had Japanese and it was AMAZING. Everything was fantastic including the fried banana dessert!

Before leaving I was unsure what the dress code was for the specialty restaurants. It seemed the only real thing was guys couldn’t wear sleeveless shirts or shorts. When we were at Dreams it seemed like they had a written code that was more detailed and stricter. However no one followed it and they didn’t enforce it! At RIU Palace, everyone was dressed up. I think the crowd is a bit older and maybe they like to dress up! But I felt very under dressed at the buffet the first night. The buffet doesn’t have a dress code! Luckily we did pack dressier clothes. It was just an interesting thing to note as we were frustrated at Dreams that no one was following the codes but at RIU everyone seemed very dressed up.

The biggest negative for me was the AC in the room. There was a control box but it didn’t do anything. We felt our room was on the warm and sticky side. We turned the temp down to 10°C. It should have been COLD – freezing cold. The temp did not change. The first night we woke up sweating lightly even after kicking off the covers. The next day we reported it as not working. We went up to the room around lunch and nothing had changed in regards to temperature. We went to the front desk again. They called maintenance and said it was fixed. We said there was no way. We asked to meet the maintenance man in our room so he could show us how it worked. We explained that putting the fan on 1, 2 or 3 didn’t change a thing. We met the man there. He moved the controls, mumbled to himself and left. We found him in the hall. With some confusion with him, the maid and bellhop we determined he said he would fix it. Hours later we returned and nothing was changed. We went to the front desk again and requested a different room. They gave us the keys to two other rooms to check out. The temperature was the SAME! The controls in both rooms were set in different places than ours but the temperature was exactly the same. It would appear that the controls in the room don’t have a function. The hotel must set the AC to what they deem appropriate. The only thing that happens in the room is that if the doors are open the AC will kick off. We talked to other people and they also felt their rooms were hot. Another person had reported his as not working as well and had the same experience we did. The lady at the desk told me I must be use to colder AC. I asked her how anyone could stay at this resort in the middle of summer because it’s too uncomfortable now and it’s only January! As a note we hung up our wet swimsuits in the bathroom at noon on Tuesday. We did not wear them on Wednesday. Thursday morning they were STILL wet. It’s clear that the AC is not set high enough because the room is too humid. The AC would take care of that. The papers we had in the room (hotel info, excursion info, etc) were flimsy and slightly damp at the end of the week. They absorbed the humidity in the room. This is likely why people claim the bed sheets feel wet. Sometimes they felt slightly damp to me but not all the time. They never felt fully WET. I’m not sure how that would be possible. I will say when we stayed at Dreams, we could freeze in the room. My camera would fog up when I stood on the balcony due to the temp difference. That was not the case at the RIU Palace. The lobby is very air conditioned. I could have took my pillow and blanket to the lobby and slept very well!

The mini bar was well stocked and if you needed more you could just request it. They told us at check in that the alcohol would be stocked every other day, but if we wanted it done on the off days to just call. We never ordered room service. The menu was rather slim. The drinks at all the bars were yummy! Definitely do as others have mentioned and try a Dirty Monkey! I LOVED them! The waiters work their butts off. They are always around and available for drinks. We did notice less tipping at this resort. We tipped quite often and got strange looks from other guests. The gym has good equipment in it, but it gets really hot as you work out. We had a couples massage and that was very nice as well. The spa prices were reasonable. They offered a 20% discount as well. There are maids everywhere cleaning ALL the time. The place is spotless. Our room was always clean and the towel animals were cute. We got new towels twice a day as they replaced them again when they did turn down service. The doors were loud. We could easily hear our neighbor come and go. The bathroom door and toilet were loud as well I thought. For some reason very noticeable to me. No robes provided in the bathroom. RIU Palace is a Pepsi resort (and they don’t have Mountain Dew!). That may be of interest to some people as I prefer Coke to Pepsi in terms of dark soda. There are definitely only 2 public restrooms. There is one in the main lobby and the other downstairs under the buffet by the gym. I only found this an issue at dinner because we had to leave the restaurant to go to the bathroom. And it could be quite a walk depending where you were eating. I honestly think this is a major oversight. There should be more restrooms.

I didn’t mean for this to be a RIU Palace/ Dreams Cancun comparison, but unfortunately those are my only Cancun all inclusive experiences. There are pros and cons to both and this isn’t the place to do a full comparison. But the biggest reason I won’t return to RIU Palace is because of the AC or lack thereof in the rooms. If I am not comfortable when I’m sleeping then the vacation is not as good as it should be. I woke up many times due to being too hot to sleep well. And yes the beds are hard as others have mentioned, but not *that* hard. I don’t ever judge the beds because everyone has a preference and no hotel/resort can make everyone happy with the beds. But ultimately I should have control of the temperature in my room. Even Motel 6 offers me that luxury. So we will probably return to Dreams in the future and skip exploring other resorts. I hope this review was helpful. I know there are a lot of options and opinions out there!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank hoofbeats95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

We stayed on the 12/1/2012 , this is a good 5 star hotel all the staff from reception to houskeeping are excellent very helpfull and cheerfull and are a credit to the management . Advise you request a room with a oceon/pool view well worth paying extra for , the first couple of days we were facing the front road , however on request reception was very helpfull and moved us to room 617. House keeping are very artistic with their towel art,nice surprise everyday,you'l see
Food was very good and our complements to all the chefs do try the al a carte restaurants our favourites were the Japaneese and French however all were excellent for both food and service , we spent most of our holiday money on tips well worth it , we will certainly use the Riu group again.

Room Tip: our room was 617 east wing would have preffered a more central possition
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank rory5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

We just got back from Cancun and we absolutely loved every minute of our stay! The entire staff was extremely friendly and eager to please each guest. The grounds were beautiful, our room was very clean and the beach was AWESOME. It looks and feels like a palace. We are already making plans for next year. The only negative would be that we did not make it in time to book a couple of the restaurants. Can't wait to go back to Riu Palace Las Americanas!!!

Room Tip: All the rooms are ocean view, no need for an upgrade.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Las Americas

Property: Hotel Riu Palace Las Americas
Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cancun
#15 Top resorts Hotel in Cancun
#15 Spa Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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