Hotel has an intricately detailed floor to ceiling Mayan theme. Prices are moderate so expectations have to be realistic. The room was satisfactory but sheets and ceiling tiles were tired and could use replacing, A/C strong. Wifi is in lobby, but not rooms. Late checkouts billed at 50% of nightly fee.
I stayed 2 nights with 2 individual reservations requiring separate checkins and both were problematic with confusion over payment. While I don't expect seamless operations, I do expect to be treated as a welcomed guest with respect and courtesy. Unpleasant and unapologetic receptionist Ana "helped" me both times and getting so much as a smile, "thank you", "you are welcome" from her is an impossible task. She certainly should NOT be working with guests and is reason enough that I will NOT be revisiting this hotel.
- Official Description (provided by the hotel):
- Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more less
- Reservation Options:
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- Also Known As:
- Xbalamque Hotel Cancun