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Reviewed 1 May 2017 via mobile

Myself and my boyfriend stayed here for a few days come the end of our trip.

The room felt dirty upon arrival, with stray hairs left upon the stained floor amongst broken tiles. The bathroom was no better. A rusty old shower head with minimum water pressure, it was the equivalent to an outdoor shower. Broken hot tap and broken light above the sink.

Every night all that could be heard was the bar downstairs playing music. Wifi wasn't available in the bedroom, only in the reception which was inconvenient. Broken lift meaning we had to carry our bags and suitcases up 3 floors.

However trying to make the most of our last few days we booked a trip to Xplor. We were told travel would be covered, we would be collected the next morning from reception and dropped back at the hotel at the end of the day. However, after being picked up in the morning and double checking with the guide we were informed that we'd have to make our own way back, 10 miles from the hotel.

I would not recommend staying here!

Stayed: April 2017
1  Thank 2Legit2Kwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

I suppose for the price, considering it's Cancun, the place isn't horrible but I honestly wouldn't return. The front desk experience was fine and the lady that gives you city info there was very nice, but the elevator is a little aggressive and scary, the room was very humid and had a strong smell of cigarrette smoke, the bathroom didn't really convince me it was completely clean, the air conditioner couldn't be regulated so I had to connect and disconnect it many times during the night because the room was either freezing or really hot... so I barely slept... the price is very cheap but sometimes in Mexico for that price you get something small but clean and cozy... (I'm mexican)...
The truly great thing about this hotel, other than the very helpful lady in the entrance with the city info, was the location... very easy to take a bus or a cab anywhere for a very low price...

Stayed: April 2017, travelled as a couple
Thank Indrafb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017

Sure the place has ambiance but the room in 321. Dirty, floors stained missing tile, cracked mirror Pillows hard and linens from all sorts of styles. thin and old. Maid folded my sheet over the next day. Buffet was cold and dining room had dirt on floors , black on walls and every table had crumbs on it and not wiped down for next customer. Shown another room but had hair in shower Stains every where on floors and walls in hallway, trail of black liquid dripping all through hallway and lobby and police station office downstairs so felt safe .Noisy till all night hours I could go on. Nice common areas but that is it. You pay for what you get, a cheap bed to pass out on. Lots of people in lobby for wifi as none in rooms. My pics show the place in its true glory

Room Tip: check the room if you really have to stay, noisy bar downstairs
  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank 900Mary900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2017

This hotel is not bang up to date in terms of decor. However, the staff are very helpful and pleasant, the rooms are clean and adequate and it is VERY convenient for the bus station if you intend to leave Cancun the morning after you arrive on the plane.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Omentide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2017

As our favourite hotel was full, we booked this hotel through a deal for a couple of nights before flying back home.
The room was a fair size, the bathroom small, the TV was a big vintage thing from the 90s and there was internet only downstairs in front of the reception (what hotel cannot afford to install a few routers nowadays?). Worse of all there was a terrible smell of sewage coming from under the basin.
Also the overzealous members of staff tend to knock on your door at 8 o'clock in the morning to see if you're out so they can tidy the room, so forget about sleeping 'late'...
Plus points: the bed and the pillows were comfortable, the sheets nice and clean and it was quiet.
The deco is quite kitsch, there is not an inch of wall that has not been decorated with pictures of temples, pyramids, quotations, scenes of Aztec life.....I understand some people might find it attractive, but it was a bit too much for us.
Overall we got the impression that the place is not well maintained and therefore the prices they ask are not justified.

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Freefred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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