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“GREAT budget property in El CENTRO”

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Hotel Xbalamque Resort & Spa
Ranked #159 of 177 Hotels in Cancun
Reviewed 25 May 2016

This is a Fantastic property in the El Centro (town center) of Cancun. It is quaint, well located for shopping and restaurants visited by both locals and tourist and personally some of the better food in Cancun. The rooms are sparse but clean, comfortable and air conditioned. They have a small restaurant where an appealing and filling buffet breakfast can be had for 60 pesos (about $3.50 US) and this includes coffee and juice. English is spoken though limited. The staff are courteous, friendly and helpful. They have a really nice patio area and pool as well as--in my opinion--the best spa in all of Cancun and at the MOST reasonable price and it is staffed by trained massage therapist. The property is located about six blocks from the Mercado 28--open air marketplace (vendor stalls) and lots of small eating establishments. This is where I go for FANTASTIC mixed seafood ceviche.

Room Tip: Any room is good and the suites are GREAT
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  • Stayed: May 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank rla1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 32 of 473 reviews

Reviewed 20 May 2016 via mobile

I was looking for a reasonably priced hotel to crash in and potentially sleep off any jet lag before checking in to club med and hotel Xbalamque provided that.
I loved the decor and that was what attracted me to it besides the price. It is a little bit away from some of the main tourist attractions but is close to market 28 which is great for souvenir shopping.

Stayed: May 2016, travelled solo
Thank Kelis89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2016

I have been for 11 days in Cancun staying at Xbalamque. The first night has been very poor, I have been woken up by a noisy couple who decided to copulate at 4am in the corridor right outside my door. Thankfully it got much better the following nights. Breakfast was ok, nothing special. I need to mention Juan Carlos, a very pleasant man with a fantastic sense of humor. He made my stay worth it.
Overall it wasn't an expensive stay, so I cannot really complaint.

  • Stayed: May 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Fabio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2016 via mobile

This hotel was very cheap and that is the only reason it doesn't get 1 star. The rooms were old and dated. The AC unit in our first room had no control so could only be on max or off meaning it sounded like an aircraft taking off. It got so bad I had to request to move rooms at 3am. They did move us but the new room was not much better. The breakfast was poor with no coffee left and two options which seemed to be fruit or soggy pancakes. Best pay some more money have have somewhere habitable.

Stayed: January 2016, travelled as a couple
1  Thank Sandyman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2016

I would never go back here and I would not recommend it to anyone. The "lobby" and hallways are roofed but NOT air conditioned which makes the heat unbearable in all the common spaces.The rooms and the restaurants are a bit run down (you can tell it was built a while back) and it's not in the nicest/safest area in the city. The WIFI in the rooms never worked (they blamed it on their internet provider) and the TV only has a few channels in Spanish but not a single one in English. Although we found this hotel using the "wheelchair accesible" filters, this hotel clearly is NOT such. A small and steep ramp at the main entrance of the hotel and a small and tight elevator, do NOT make it wheelchair accesible. This hotel's "lobby" and hallways have floors all made of uneven and very bumpy stones (I understand it was made to simulate a Mayan archeological site but this makes it extremely difficult to maneuver a wheelchair). The elevator is tiny and does NOT fit a wheelchair without having to move and slant it around some. There is NO ramp but only a big step to access the pool area. The room does not fit a wheelchair next to the bed, nor into the shower area, where there is also a step. The shower does NOT have a shower chair (a special one for handicapped people like actual wheelchair accesible hotels DO have). The hotel "suites" are completely unaccesible since there's a long flight of stairs and no elevator to reach them. The ONLY thing that maybe "saves" this place is the food at La Adelita restaurant which was actually pretty good and not expensive at all.

Room Tip: This is NOT a wheelchair accessible hotel!
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  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank paulynnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #159 of 177 Hotels in Cancun
Price Range: €25 - €52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
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Also Known As:
Xbalamque Hotel Cancun

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