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“All in one resort.”

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Secrets The Vine Cancun
Ranked #6 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 21 October 2017

My sister, 2 nieces, and 1 great niece were there from 10/12/17 to 10/18/17. To us, the most impressive thing about the resort was the entertainment. The entertainment team is outstanding. From the water aerobics, the shows at the pools in the afternoon - to the night entertainment - it is amazing. We loved the dancing entertainment by the team. Alonso and Moses were our favorites. They can DANCE!!! I certainly hope Andrian, the manager of the entertainment team is also phenomenal. Hats off to him for his selection of people to have on his team. The gals and all the others are truly outstanding. The food is ok but stay away from the Italian restaurant. We could not eat what was served. All others are fine. The resort is one of the cleanest ever.

Stayed: October 2017
3  Thank Suzanne2012012112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 October 2017 via mobile

We loved this resort! Beautiful, classy, and the most wonderful staff! We will go back for sure! We stayed on the 27th floor and our view was spectacular! The 27th floor butlers were awesome(Miriam and Arturo). We also found our favorite bartenders (Carlos and Heydi) and spent a lot of time with them! I would definitely recommend Preferred Club for the view! The restaurants were really good and the entertainment team did a great job! This resort is close to the airport so it doesn't take long to get there! I give Secrets the Vine a 5 star rating!

Stayed: October 2017, travelled as a couple
2  Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

Sitting in my Honeymoon Suite on our last day here. This is our fourth trip here and again we have enjoyed the best of service and the best of dining! Many of the employees we see every year and have become very good friends with. We look forward to the fifth trip here! Thank you Secrets The Vine!

Room Tip: All are great, but Honeymoon Suite Ocean Front is worth the upgrade.
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

We returned home from secrets the vine yesterday with heavy hearts. Cancun was the final stop on our already fabulous honeymoon. We were looking forward to 5 days of relaxation and we were not dissappointed! From the first moment the hotel impressed with its cool and airy lobby, welcoming staff and luxurious feel. We were brought to our room 2339 where we stayed in a preferred club honeymoon ocean suite. What a room! The staff had acknowledged our honeymoon with banners and flowers. So lovely! Huge bed and double waterfall shower with a stunning view of both the beach and the lagoon.

We were so impressed by the stunning beach and pool areas. The hotel boasts 4 amazing pools and service around the pool is constant and attentive. Everyone was so happy to help us and we were overwhelmed by the hospitality. Drinks were plentiful and delicious! Margaritas in mexico are the best! Pool is clean and cool and snacks are available all day.

Dining options are good. Breakfast is a buffet service with a huge choice of hot and cold options aswell as pastries, fruits and juices. I loved it! We usually had a snack by the pool for lunch. Dinner we tried 3 of the onsite restaurants and enjoyed all. Nebbiola was our favourite and special thanks to Boris and Francisco for great service. Also to william in olio for his lovely attention!
Moses and norby were great fun also! We cannot thank the staff enough. We would also like to thank our butlers Laura and Eduardo - nothing was too much. The surprise Laura created for me from my husband was so beautiful and thoughtfully executed. These people genuinely care about your experience with them!

Please please make sure you tip the staff. A dollar or 2 makes such a difference and they deserve it!

Our only negative is the entertainment at night is a bit stilted. Not much happens. Not great for variety. But if you like a lounge bar this is perfect.

Lots of people ask about the weather during October/nov and we had been concerned. We neednt have worried. We enjoyed stunning weather bar 1 afternoon. Such an amzing place. We cant wait to return.

Stayed: October 2017, travelled as a couple
1  Thank Jorider1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

From the moment we arrived everything was great! Had the best time and never needed anything because it was always ready. Would definitely come back and highly recommend. We had the preferred upgrade and the 12th floor pool was amazing. While there we were already discussing coming back for our 10yr anniversary

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Dwnnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 177 Hotels in Cancun
Price Range: €304 - €885 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Official Description (provided by the hotel):
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 
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