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All reviews market cafe bluewater grill preferred club sea salt piano bar preferred level secrets resort preferred room the blue water grill dragons restaurant entertainment team olio restaurant coffee bar honeymoon suite greeted with champagne the hard rock private pool
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Reviewed 15 April 2016

My wife & I recently stayed & can't say enough good things. The resort was super clean & kept up, food was excellent at each restaurant we tried & the staff was so friendly & nice! They made our stay a great experience. From the entertainment crew in Alberto, Valeria & Moises to Jesus our favorite bartender in the bar lounge to Norberto one of our favorite servers by the pool. Our room was very large & luxurious. Would definitely recommend the preferred club from the 21st floor & up. Our room service manager was the best, Abiel Loeza (still have his card so I could write this review). We would totally recommend this resort & would like to come back someday again. -Jamie

Room tip: Preferred club, you have ocean view on one side, lagoon view on the other off your deck
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, e-Concierge & Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 16 April 2016

Dear Jamie;

Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to provide excellence.

We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior your next visit at econcierge.sevcu@secretsresorts.com if you need assistance prior arrival.

We look forward to have you back at Secrets The Vine, your home in the Mexican Caribbean.

Kind regards;

Marhu Barreto
e-Concierge & Social Media Coordinator
Secrets The Vine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2016 via mobile

My friends and I visited Secrets the Vine at the end of March and had an incredible experience from start to finish.

The entire resort was pristinely beautiful, the beach and weather were picturesque, and the dining was to die for. We were blown away by the quality of service, from restaurant staff to housekeeping. Everyone was extremely friendly and professional.

Most of all, we had a blast with the Entertainment Team. Some of the most fun we had the entire week came from playing volleyball and learning Spanish with Valeria! We also had lots of laughs and good times with Alberto, Bili and Gibran.

We had originally planned to spend much of our time outside of the resort seeing ruins, ATVing, etc. but we enjoyed ourselves so much with the Secrets Entertainment Team that we ended up staying at the resort for much of our visit!

Overall we're thrilled with our decision to stay at Secrets and hope to return next year.

Date of stay: March 2016
Trip type: Travelled with friends
4  Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, e-Concierge & Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 16 April 2016

Dear Bryan;

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Kind regards;

Marhu Barreto
e-Concierge & Social Media Coordinator
Secrets The Vine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2016

My husband and I took an anniversary trip/babymoon to Secrets The Vine in 2015.

We liked:
- We booked a basic oceanview room. It was good - all rooms have balconies, which we enjoyed.
- There is a good selection of restaurants. Nebbiolo (Italian) and Bluewater Grill were our favorites. We didn't really like Olio (Mediterranean).
- Service by the pool is great.
- There is a bus stop conveniently right outside the hotel, and it's a straight shot to downtown Cancun. It is not really walkable.

We did not like:
- The wifi, if you care about that, was pretty unreliable. We couldn't catch it in our rooms, which was one of the only times we cared to be on our phones anyway. We caught it best (and really only) in the lobby and around the pool in some spots.
- It felt crowded. It wasn't so crowded that we couldn't find spots to sit by the pool, but it was crowded enough that we had to get out there early to get a good one or be able to sit together. It also is smack in the hotel zone, so when we looked on either side of us we had the big Hard Rock or some other resort I can't remember the name of towering. We probably would have considered this more of a perk if we'd gone when we were younger and I had not been pregnant, though!

Overall, I would definitely consider returning to a Secrets resort.

Room tip: Get a room on the side away from the Hard Rock if you want to go to bed early!
Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank keb525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, e-Concierge & Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 15 April 2016

Dear Keb;

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. We are also delighted to know that you have enjoyed our gourmet restaurants and food options.

We are sad to read that you were unsatisfy with our wifi service back in August, however, we are glad to inform you that this situation has been already fixed and we hope you will be able to take advantage of it in your next visit.

Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Kind regards;

Marhu Barreto
e-Concierge & Social Media Coordinator
Secrets The Vine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2016 via mobile

Excellent food, pools, entertainment. Teresa is the best waitress at the pool made my stay that much better! The entertainment staff Alberto, Moses, Stephanie, Bili, Gibran are all great! I can't express how amazing Teresa was she is just the best!! I wish there was more music at the pool other than that, the rooms, food and premises are flawless! Will be back

Date of stay: April 2016
Trip type: Travelled as a couple
3  Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, e-Concierge & Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 15 April 2016

Dear Sara D;

Thank you for taking the time to share your recent experience with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Kind regards;

Marhu Barreto
e-Concierge & Social Media Coordinator
Secrets The Vine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2016

From Top to Bottom this Hotel WINS!!!!!

The General Manager Jean Pierre is a Hands on Teacher, which reflexes the Great attitude of his staff,,,

Arturo really knows the beauty of a fast, painless, check in..Very elegant man!!
Billie from Entertainment, she is Super Happy and can play good Volleyball
Mariana and Wendoly at the Market cafe Fantastic and Warm faces to start your day
Magnola on the 27th floor keep our room Beautiful,,,
Dragons restaurant waiter Eduardo along with that Unbelievable New Chef Jorge just Mouth Watering Delicious Flavors,,,Wow!!!!!!!

The Crowd is one of the best parts,,,many 35ish, a few boomers, asians, africans, europeans, what a mix of attractive, interesting people.

The room was out of this world,,,the view? Spectacular!!

Already looking to go back,it was that Great

Thank YOU Jean Pierre,,,,,,,,,,Your now our #1 Hotel that we LOVE !!!!

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Wellness111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, e-Concierge & Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 15 April 2016

Dear Wellness111;

We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure receiving you and we appreciate that you have taken the time to share your experience with future guests.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

Again, thank you for sharing your experience and thank you also for your patronage of Secrets The Vine Cancun. Our team looks forward to having you back in a not too distant future.

Kind regards;

Marhu Barreto
e-Concierge & Social Media Coordinator
Secrets The Vine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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