We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$360
US$298
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Free cancellation until 25/07
Book now, pay at stay
US$518
US$446
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Book now, pay at stay
US$376
US$271
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$268
US$244
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Beachfront
Moon Palace Cancun(Cancun)
Free cancellation until 26/07
US$741
US$557
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Free cancellation until 26/07
Book now, pay at stay
US$298
US$266
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Free cancellation until 25/07
Book now, pay at stay
US$599
US$343
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$173
US$141
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$430
US$298
HotelsClick
View Deal
  • Free Parking
  • Breakfast included
US$593
US$445
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,698)
Filter reviews
2,698 results
Traveller rating
1,659
695
221
63
60
Traveller type
Time of year
LanguageAll languages
More languages
1,659
695
221
63
60
Show reviews that mention
All reviewspalapa restaurantsports desktime sharefull kitchenla trattoriamurphy bedhacienda sisalfree shuttlethomas moorecaptain's covecalm watersall inclusive packageroom cardpersonal conciergetennis courtsbedroom villabig waves
Filter
Updating list...
302 - 307 of 2,698 reviews
Reviewed 22 October 2017

We stayed a week at the Royal Cancun resort and had a wonderful time. The Royal Cancun is an older hotel but you would never know this unless you read it. The property and grounds are very well maintained and the staff is extremely and honestly helpful and kind. This is an excellent family resort to spend a week or more at.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nickdebcapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 21 October 2017 via mobile

To anyone thinking of staying here I HIGHLY urge you to reconsider your decision. If you care about your safety DO NOT stay here. All of those articles you’ve seen online and segments you’ve seen on the news about tourist getting drugged inside their resorts, from the bars at the very resort their paying money to stay at are real. It pains me to say, but it happen to me here. Along with three other people the same day, from the same bar, from the same server. I believe that this establishment along with the rest of the establishments in Cancun should implement cameras at the bars to reassure their guest that the drinks that are being poured are safe and bartenders are under a watchful eye. Please, until these things happen do not stay here. I know the cheap pricing for this location may tantalize you, but don’t let it. For those of you who are already booked, I would say watch out for the bartenders at the pool bar...one by the name of Pedro particularly. He works the pool bars both her and at the sister location. Please be aware and be safe.

Stayed: September 2017, travelled with friends
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this reviewResponded 27 October 2017

Dear Guest,

Thank you for letting us know about your recent stay with us.

At Royal Resorts we serve only well-known brands of liquor, wine and beer, the quality of which cannot be called into question. Additionally, the restaurants at all our resorts are certified by the Mexican Ministry of Tourism with the Distintivo H, a certification granted to establishments that comply with the highest hygiene, food preparation and quality standards.

We would like to find out more about your specific situation. Please, send us an email to onlinecommunity@royalresorts.com providing the following details:

- Name
- Dates of your stay
- Villa number

We always encourage our guests to let us know of any needs or issues that they may encounter during their stay. For more than 40 years, Royal Resorts has been welcoming members and guests and has earned their trust and a reputation for service and hospitality.

We look forward to hearing from you.

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

The food for lunch by the pool is bomb! Dinner is amazing especially at the Italian restaurant.breakfast was same everyday
The beach is so pretty and calm perfect with kids no waves. But had weed floating around but didn’t stop us. Pools are awesome and staff are great! Everyone made us feel welcome and at home. This is the best place we’ve stayed at Cancun and we’ve been here lots of times. The rooms are huge and perfect felt like at home! Would so come back again

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 686iliyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this reviewResponded 1 December 2017

Dear 686iliyam,

Thank you for taking the time to review your recent stay with us.

We're happy to hear that you were able to enjoy yourselves around the resort and that the staff made you feel right at home.

We would love to host your next getaway!

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

This is by far my favorite place to stay in Cancun. It's A great feeling to be greeted with a smile from a familiar face when you arrive. Ethan has always been a huge help when we needed assistance with our room or giving advice on tours to take while vacationing in Cancun. Rooms are very clean and well kept and the maid service is amazing. Only complaint I have is I wish they would keep kids on the kiddie pool side and let the adults have the adult pool. To many parents allowing their children at the pool bar and this is not a place for kids at all!!! And to our great bar staff, Pedro, Aaron, Carlos, Daniel and Jorge thank u for the singing and laughing. Never a dull moment with these gentlemen If your looking for a great all inclusive resort this is the place, just keep your children on the family side and away from the bar, but overall this is a five star resort with a great staff...

  • Stayed: October 2017, travelled as a couple
    • Service
Thank Carrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this reviewResponded 1 December 2017

Dear Carrie S,

Thank you for taking time to post about our resort.

We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.

We look forward to welcoming you back during your next visit to the Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

I have been here many times and arrived here yesterday for another three week visit. It is always like coming home, as the wonderful, stable staff come to greet me with smiles, hugs, and warm welcomes. The place is small, charming old world Mexico, immaculate gardens, and always well maintained facilities and grounds. I want to thank each of the marvelous friends on staff who make this such a special place...Angel, Manuel, Suri, Luis, Guillermo, Dieter, and more that I will try to remember and name tomorrow. If you are looking for a high gloss, reved-up, high action, glitzy place don't come here. What you will find here is a personal, comfortable, restorative, unstilted vacation in a beautiful spot.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank mcalderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this reviewResponded 31 October 2017

Dear mcalderman:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your kind words and look forward to welcoming you back soon.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews