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Reviewed 18 June 2018

As members, we decided to come back to Cancun this year for our 34th anniversary. We really enjoy GR verses the other side, which is Royal Solaris. It's a little more quiet and intimate. The service was the best just as we expected. The room was great, right on the Caribbean and we loved the food. Our favorite restaurants were Bogavante and Venito's. Smart casual is required and we respect that.

We'd like to mention some staff members by name who really went out of their way to make our 10 night stay another memorable one. These were our servers, hostesses, concierge and housekeeper. They were (servers): Luna, Garcia, Ricardo, Ricky, Eduardo and Ignacio. Our hostesses were Cris and Heydy. In the lobby bar we appreciated Stephanie and Miriam. Our housekeeper was Lubia and our concierge was Melissa. I know we missed a couple here and there but they are all such hard workers and devoted to the best service possible. Many thanks to all you guys!

Special praise must go to the night manager, we didn't get his name, who very courageously and professionally handled a couple of situations that occurred in the GR lobby. One incident involved a group that insisted on playing their loud music for all in the lounge area that weren't interested in that at all. The other was a couple that insisted on entry to Veneto's for dinner even though he wasn't dressed appropriately. Security and mangement was called and the young manager handled it very well even though he was being verbally abused on both occasions. We made a point of thanking him for enforcing policy and standing up for what was right.

Thank you to the entire staff at GR for such a nice time. See ya next year - maybe even earlier!

Most sincerely,
Kevin and Beena Chisholm

Stayed: June 2018, travelled as a couple
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at GR Caribe by Solaris, responded to this reviewResponded 30 June 2018

Dear Chisholm Family,

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know how amazing this visit was and how this 34th anniversary felt even more special by being surrounded by great staff members who are considered family now.

We appreciate your comments regarding our Night Manager Alejandro, we are proud of how he reacted, although not everyone saw it that way, thanks for pointing it out.

We look forward on your next visit! Let's make the 35 even more fantastic!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

Love everything about this all-inclusive resort. My son and daughter in law got married here on the beach, wedding planner was detail oriented, ceremony and reception were perfect! There is a wide variety of cuisine, ranging from burgers and pizza by the pools, sushi, and fine-dining restaurants to choose from. The cafe is open every morning with a full buffet of fruit, hot breakfast entrees, cereals and pastries, as well as made to order omelets, waffles, pancakes, and French toast, something for everyone with a phenomenal staff of servers!
Great experience for all of our family and friends!!

Stayed: June 2018, travelled with family
1  Thank yec1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at GR Caribe by Solaris, responded to this reviewResponded 30 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

Congratulations again to the bride and groom! It was a lovely wedding and we wish the best to them and the rest of the family!
We look forward on welcoming you all again soon!

Best regards,
General Management

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Reviewed 13 June 2018 via mobile

The hotel was great. Perhaps it needs a few remodel sections, but nothing as a big deal. The staff was amazing. Really made our stay nice and comfortable. I became a member while staying there. No doubt I will return soon.

Stayed: May 2018, travelled as a couple
Thank Kennya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at GR Caribe by Solaris, responded to this reviewResponded 30 June 2018

Thanks for taking the time to share your comments regarding your recent stay.

We are very happy to read how much you enjoyed your vacations especially the service from our staff! We look forward on welcoming you again soon!

Best regards,
General Management

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Reviewed 11 June 2018 via mobile

Cannot wait until we experience all the fun and positive things that we have read and researched about GR! We are going here for our 10 year anniversary!!! Here we come!!! Sun , Surf, Sand , and Tequila!!!

Stayed: June 2018, travelled as a couple
Thank Miamor13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 13 June 2018

Hi!

thanks so much for sharing this information with us! we would love to know under which name is your reservation made! please contact us through a private message!

See you sunday!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

First time staying at GR Caribe Solaris. We messaged them a mont before our visit and asked for a balcony room, upon check in we were upgraded to members only room. The view was fantastic. I’ll give a Good, OK, and Bad review of different areas.
First the Good:
1. The upgraded room was awesome, window to the lagoon side, balcony to the beach side, big bathroom, lots of space.
2. New Fridge- after ours stopped working they did bring a new fridge to the room
3. Great View- see pic
4. Beach- lots of room on the beach at this time of year late May early June.
5. Lobby Bar- friendly bartenders and makes drinks quick, classy place.
6. Room Service- lots of choices and honestly about the best food we found in the resort
7. Fun games during the day at the pools- tug of war, bingo, black jack etc.

The OK:
1. Food- the food at the snack bars are ok and the restaurants were just average, small portions and strange combinations.
2. Nightly show- not bad for free but just something to do to kill time, drink service was average.

The Bad:
1. Fridge broke- one day our fridge was warm, they did replace it though
2. Weak drinks- the drinks are watered down and the liquor is not top shelf unless you ask specifically for it.
3. Prices in Gift shop- completely outrageous for everything
4. Beach Service- very slow or non existent, maybe because we were non members? It helped (slightly) to tip the server
5. Bed mattress- awfully hard and not comfortable.

That’s about it, we would stay again but with all the options we will pick another hotel when we go back. Not a bad trip and it was a fun place to stay.

Stayed: May 2018, travelled as a couple
1  Thank Cougar729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 13 June 2018

There is nothing more important for us than receiving your comments, thank you so much for taking the time to share your review with us.

We're always eager to hear what our guests have to say about their experience, learning from their feedback and addressing timely all of the negative aspects, always looking forward to your complete satisfaction as a guest. Regarding the mattresses in the rooms make sure to request a mattress topper in your next stay, if you decide to give us another opportunity, we know it helps sleep better whn you prefer softer beds.

Thank you for choosing us, we hope to be honored with your visit once again.

Best regards,
General Management

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