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Reviewed 11 December 2016

This was my wife's and I second trip to a Royal Resort (The Royal Islander last year). We thoroughly enjoyed our stay. The resort is a little dated but very clean and the staff is very attentive to the needs of their guests. The pool and beach area is great. The grounds are kept immaculate. We hope to be able to return in the future.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Todd F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this reviewResponded 12 December 2016

Dear Todd,

Thank you for taking time to post about our resort.

We're glad to learn you and your wife enjoyed your recent stay and we look forward to welcoming you back during your next Cancun Vacation.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016

We chose this resort for a quick getaway because of value. Our experience was great. Resort was clean and well maintained. Staff was helpful and friendly. We are not owners but never felt that we were being treated differently. Breakfast buffet was included and it was delicious. Beside the buffet options you could order omelettes, fresh prepared eggs, bacon and tortillas. Options were plentiful. Location is in south of hotel zone but it was very easy to go anywhere in Cancun by local bus which cost 10.5 peso each way regardless of distance. We took ferry from Puerto Juarez to Isla Mujeres twice and getting there was very easy and inexpensive. We were also allowed to use amenities at the other Royal Resorts. We spent a day at Royal Cancun since beach is much calmer. It was great and we never felt unwelcome or unwanted. I plan to return soon and would recommend this resort to family and friends.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trice77064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 12 December 2016

Dear Trice,

Thank you for taking time to post about our resort.

We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

The food at the restaurant on site was delicious and excellent prices, service was good as well. Pool is beautiful, swim up bar is nice. There seemed to be overwhelming majority of people were seniors, very few families and small kids. If you want a younger vibe maybe a different resort. This was very quiet and relaxing though except loud bingo on the public pool area which I didn't really care for because it was so loud calling out numbers, but again, seems to be a lot of older people here.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 12 December 2016

Dear Jennifer,

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your kind words and look forward to welcoming you back soon.

Warm regards.

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Reviewed 10 December 2016 via mobile

This resort has it all. Nice pool, great beach, good service and comfortable accommodations. The two bedroom comfortably accommodated 5 adults. The atmosphere is families and middle age to older couples. There's access to many good restaurants including Captains Cove across the street.

Date of stay: November 2016
Trip type: Travelled with family
1  Thank Boat-Captain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 12 December 2016

Dear Boat-Captain,

Thank you for taking time to post about our resort.

We're glad to learn you took advantage of the off-site restaurants part of the Royal Resorts group. We know that TripAdvisor's community will appreciate your comments as much as we do.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Reviewed 10 December 2016

We, 18 people, stayed there for only one night. It was beyond our expectations for what we saw from the front of the hotel. There was a small supermarket in the hotel and the travel agency in the hotel made a good very good arrangement for our cab to the airport the next day.

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jenny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care coordinator at The Royal Caribbean, responded to this reviewResponded 12 December 2016

Dear Jenny,

Thank you for taking time to post about our resort.

We're glad to learn you and your group enjoyed a good stay at our Resort. We always strive to provide our guests with the highest satisfaction rates and your review is very rewarding for us.

We look forward to welcoming you during your next visit to Cancun.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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