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“far out, but cheap and clean..” 5 of 5 bubbles
Review of Hotel del Sol

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Hotel del Sol
Ranked #107 of 182 Hotels in Cancun
Berlin
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“far out, but cheap and clean..”
5 of 5 bubbles Reviewed 20 February 2012

we paid about 35$ for a double room. the hotel was clean, but not on 'the strip'. but it's right by the ocean. the breackfast was very very basic. i recommend eating somewhere else. two weeks in a row you might not want to have that. since we only slept one night there I can't say much more...

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank adiuvare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
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    36
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    5
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Topeka
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 25 October 2011

We flew into Cancun and had a transportation to the ferry so we could get to Isla Mujures and when we got to the ferry dock they had closed them becuase of the rain. So our transportation guy brought us to this hotel and just dropped us off with no other choice. It appeared to be a little scetchy but we did have a choice. The guy at the front desk was very nice and helpful but that didn't make up for the room that we had to stay in. We opened the door to our room and there was standing water on the floor and it smelled really musty. We called the front desk and they came and cleaned up the water. We then walked into the bathroom and there was mold on the wall by where the towels hung and there was mildew in the shower, needless to say we didn't take showers. We were exhausted but didn't really want to go to sleep because I'm pretty sure we could hear gun shots outside. I'm not sure how we could have slept anyway because the bed was like sleeping on a concrete slab. So we put the chair under the front door and waited for 5:30am so we could catch the first ferry to the island.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Courtney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Charlotte, North Carolina
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 July 2011

Actually this hotel is in Puerto Juarez, just outside Cancun, about a 30 min walk to the tip of the hotel zone. Staff was very friendly and helpful. I used the hotel as the base for four excursions: Isle Mujeres, Xcaret, Chichen Itza, and Tulum/ Xel-Ha, and had no problems getting back to this hotel in the evening. Was a great value for what I got.

  • Stayed June 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank John1971NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 3 April 2011

The hotel as depicted from Orbitz was not so great when we arrived. It's pretty far away from the tourist areas, lots of run down buildings surrounding. The rooms are very small and while we were there the water pressure in the shower was so poor it was nearly impossible to even wash your hair.
We bought a package deal and were supposed to stay for a couple weeks but the cab fare from here to any attractions cost us at least $10 each way. With it's location you can't really walk around the neighborhood to any bus stops firstly because it was kind of an uncomfortable area and secondly because there were no nearby bus stops. It states that the hotels policy is that we could get a refund for the remaining nights if we were to pay a fee, but the management was terribly uncooperative and it took them a few days to even get back to us about getting refunded after telling them that is what we wanted to do. They were extremely unclear about refunding us. We were told once that we had to go through orbitz about a refund, and from other staff we were told they had to go though their own booking service. After staying there those few days and practically wasting that portion of our vacation we were told they were not able to reufund us at all for the remaining weeks!
We were very upset with the service and didn't feel we could enjoy the vacation staying in the hotel or in the area and ended up having to waste another day of our vacation searching for another hotel. We ended up losing hundreds of dollars, mind you we are a young college age couple on our first vacation outside of the US we saved up for a year for, so we certainly didn't have that kind of extra money to throw around, thats just how strongly we felt it would dampen the whole vacation.
The rates were among the cheapest we could find while looking to book our vacation hotel, but it was for reason. Orbitz and other sites don't advertise this hotels location efficiently. And obviously from our experience we felt the service and management we terrible.
I just wanted to share this because the hotel looks like a great deal if youre searching for a cheap place to stay and dont need the extra amenities that all inclusive type hotels offer, but it's worth paying a little more to book a spendier hotel in the hotel zone.

  • Stayed January 2011
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Alaskasz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granbury, Texas
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 1 April 2011

Takes 2 buses to get to the beach. Kind of a rough neighborhood. OK breakfast.

Stayed March 2011, travelled solo
Helpful?
2 Thank beachump2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel del Sol

Property: Hotel del Sol
Address: Av. Lopez Portillo Manzana 2, Cancun, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #107 of 182 Hotels in Cancun
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Hotel del Sol 2.5*
Number of rooms: 24
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