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“No beach access at all!”

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Crown Paradise Club Cancun
Ranked #46 of 178 Hotels in Cancun
Certificate of Excellence
Reviewed 7 February 2006

Just a warning there is NO beach access at all if you are staying here. They dont let you down to the beach, and walking to the public beach (about a mile away) isnt open either.

We were scheduled to stay at CPC 2/1- 2/5. We have a 4 yr old and 18mth old. We chose this hotel for the baby club. I dont think any place else in Cancun has one. We ended up switching hotels half way through, when we realized the beach would not be opened the next day as they said, but probably a week later.

Kids liked the Kids areas. Older kid area 4-12 is mostly a large pool, with lots of slides, a big ship and castles. It gets to about 2.5 feet deep. Honestly I didnt feel like they watched the kids well enough there, so we only left our 4yr old with a life jacket on. It is closed from 5-6pm, then they have dinner a movie and move to the Mini Disco. My child hated the disco part. Same with the baby club, only they watch them in a room with cribs, toys and TVs. But for some stupid reason, they take the babies to the loud disco too at 8pm.

The resturants were actually very good.

No Beach!

Not the classiest people (the guests) there. While checking in a man came over to inform me to avoid the buffet, "It will tear you up!". Thanks, but maybe it was all the alcohol dude. Just a guess! We had no problems with the food.

Pool area is extremely annoying, unless you like some guy screaming all day over a loud speaker. There is no escape from it, unless you go to the adults only pool on the 1st floor. Hot tub was not working while we were there. All the pools were pretty darn cold! Only kids ventured in really.

The hotel is nice and clean. Staff are very nice. But it isnt a high class place.

Also note, Cancun's malls and shopping arent open yet. Some resturants are, but not down by this hotel. Everything around it was really devastated and not rebuilt yet. Further North things are better. It looks like a bomb hit Cancun, and only a few things are up and running. The construction on the South side of the hotel goes on all day, but didnt bother us. It wasnt loud.

I agree about the noise from the sliding doors in the room. It sounds like you are in middle of a hurricane all night! It is better to crack the sliding door. We didnt have any noise in our room, except the usual 2am drunks returning. But you get that all over Cancun, and once they find their rooms all is quiet again.

BTW we switched to Dreams. It is more expensive and doesnt have a club for kids under 3. But is much much nicer, a beautiful place.... and it has 2 beautiful beaches!

  • Stayed: February 2006
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41  Thank NorCaliMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,902 - 5,906 of 8,820 reviews

Reviewed 5 February 2006

We have just returned from Crown Paradise Club with kids 14 months old and 4 1/2 old. They have blast.

It is not luxury resort but it is great place for families with small kids up to 10-12 years old until they rebuild teenage pool area.
Beware if you are beach lover, they are rebuilding beach on the whole Caribbean coast stretch and it could be closed for a few weeks now.
Rooms: Nice and clean, I would say all have ocean view. You can get wooden cribs and small refrigerator for free if you ask.. They get noisy if it gets windy. Windows are not sealed properly.
Rooms with two last numbers between 30-40 tend to be very loud no matter how high you are staying as they are above bar area with live music every night. We asked to be moved to other room as it was pretty loud till 1-2 AM..
Rooms with two last numbers 01-10 were on the other side of the hotel with view on the ocean through teenage construction area are much quieter. See picture from our room. No view on the main pool. There are TVs, safes in every room. You will get key to the safe first day. $50 fee if you loose it.
Baby-sitting is available for $10 up to two kids, more for more kids.
Kids 18-36 month can stay in the big room with toys and cribs from 9-9. There is staff present all the time and they run every hour some kind of activity for kids. From 1-3 PM you could leave your kids for nap time if they stay with alien people.
Kids older 4-12 can stay in the Kids Center area from 9-5: Pool with tubes, pirate ship. Our 4 1/2 old enjoyed it very much. However, for kids older than 9-10 it is to boring possibly. It is completely enclosed are so kids stay under care of staff and they can not leave on your own. Every hour there is activity. Noon time is lunch time. They show them movies every day. You can leave your child for whole day or just 20 minutes.
After 5 PM there are more activities in the other area with games, disco music around 7 or 8PM

Main swimming pool has some very shallow area where toddlers can enjoy playing with water. See picture
It is a place with main action by the entertainment staff. Yoga around 9AM, water polo, basketball, water aerobic around 12, bingo, trivia games. If there is enough people it is where fun is.
Water in the ocean is warmer than in the swimming pools unless it is sunny hot day.

Three A la carte restaurants are open. Each day two of them. Kids are welcome. So far no reservations were required as there were not many people in the resort. We just showed up at the door. However last day as more people arrived we had to wait up to 40 minutes for our table. This could be an issue or they will switch to reservation day before. We came around 7PM, the busiest time. Restaurants serve a pretty good food.
I think it is worthy to visit them instead of using only buffet restaurant. One is seafood, steak house ( be careful with ribs), Mexican with live music. Reef whole fish was my favorite as the seafood was better prepared than other meat. There also Japanese restaurant open during a day. We ate sushi, rolls, sashimi and and we survived. It is not first rate food but it was OK.

If you like playing tennis there is one rec. team member Rodrigo who plays well. He can arrange to bring his own racquets as resort ones are pretty bad. You can also play basketball or other game on the asphalt.
Included in the stay is also rental of kayaks and other water vehicles. You can take 10 min. ride to the Aqua Place, and rent them on the lagoon side.
I also recommend evening shows 9PM, every night if your kids survive so long. Some numbers were really good and our kids wanted to see them every night.
Enjoy your stay.

  • Stayed: February 2006
    • Value
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70  Thank Darzek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2006

We returned for our third stay at CPC, a bit concerned about what we might find post-Wilma. We knew that three restaurants were closed, and the entire south tower was under renovation. We pulled up, and the usually bustling lobby was nearly empty. My wife and I looked at each other, sighed, and checked in, a bit nervous. Later that day, by the pool. we realized why we came back. The staff. The entertainment staff- Eli, Rodrigo, Santiago, Enrique, the amazing Sarah and the terminally Happy Helen all proceeded to once again show us the best week of our year. Minor issues with our room were promptly addressed. The service at the remaining restaurants on site was terrific, and the menus were varied enough that even three dinners at one restaurant contained variety. The bartenders, well...keep pourin'. Tours which usually would be crowded were not. Much of Cancun is not open yet, four of the malls, many of the restaurants, etc. but in some respects it is an excellent time to visit. Much less crowded, no jockeying for dinner reservations or sunny pool chairs. Certainly there are issues. The beach at CPC, never especially wide, is quite eroded. A good time for sandcastles and shelling, but not for swimming. Even the public Playa Delfinas a short walk north is largely gone. Three onsite restaurants are not open yet. The biggest issue involves teens, in that the teen club, rock wall, waterslide and beach volleyball court are still under renovstion. An effort is made to involve the teens more in the pool sports like water polo and basketball ( no more tequila volleyball), but if you are bringing teens, you probably will schedule a tour or two off site.
New, improved facilities opened almost daily during our stay, and we are eager to return to the new, remodeled CPC next year. Until then, families, especially with children under 12, this remains THE place to go in Cancun. Give these incredibily industrious people a chance, and they will show you a good time. Honeymooners, go elsewhere.

  • Stayed: January 2006
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94  Thank ronw1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 24 January 2006

We just returned last week from a week at the Crown Paradise in Cancun.

We didn't know what to expect in the area because of the hurricane damage, but were pleasantly surprised. It's very obvious how much devastation the people of Cancun have endured, but they have accomplished so much and are still working very hard to restore it to its former beauty.

We have been traveling to Cancun annually for the last 6 years, but this was our first stay at the CPC.
What a great experience it was! We have never had better service or nicer people at any of the resorts we have stayed at. Jorge at the beach bar, Jose(Cuervo)and Fireman (never did find out his real name)at the lobby bar, all of the waiters at the buffet and restaurants, the pool waiters and waitresses, etc. were all amazing! We traveled with 3 little boys, ages 2, 3, & 4, and everyone was wonderful with them.

We knew before we left that there would be parts of the hotel not open, but it didn't matter. The Mexican restaurant, seafood restaurant, buffet, the beach snack bar, and the Japanese beach restaurant all had wonderful food. Even though the beach has lost a lot of its sand, you could still enjoy the sun and beautiful turquoise water and feel the soft sand between your toes.

We are definitely anxious to see the CPC when it gets fully operational and would love to stay there again. I highly recommend it for both children and adults.

  • Stayed: January 2006
    • Value
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70  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 January 2006

never been to mexico before and was recommended this hotel so gave it a go. we had a tropical storm for three days and it never stopped raining once, but we still had a great time. we up graded to a club room and it was wonderful! the view, the room and the maid service was second to none.i consider myself to be a picky eater but the food here was out of this world !!
you are spoilt for choice 24 hours a day with many different diners to choose from. the staff were wonderful and the entertainment very varied. all in all i would book another holiday to the crown paradise club without hesitation.

  • Stayed: October 2005
    • Value
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30  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Cancun
#39 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
#48 Romantic Hotel in Cancun
Price Range: €156 - €358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Official Description (provided by the hotel):
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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