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Casa Maya Cancun
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Reviews (1,524)
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All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rcibreakfast buffettimeshare pitchan older hoteloutdoor restaurantconvenience storebit datedbus stoptennis courtscleaned daily
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Reviewed 13 March 2018

Just got back from our week stay, had a one bedroom, was a nice size apartment. Walked out to the balcony to a view of the ocean . Happy Hour drink are 2 for 1 $5.00 us . Everyone was friendly and very helpful. We took the bus everywhere, they come constantly and only cost 12 pesos a person, much cheaper than the taxi drivers on site.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank Dawn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this reviewResponded 14 March 2018

Dear Dawm V:

We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the happy hour drink. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our guest during your vacations and take the time to share your experience.

We will be happy to welcome you back soon!
Sincerely, your home. Casa Maya
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

The hotel was right on the beach & extremely clean. Staff was helpful and friendly. The beach was great & the wood fired pizza were wonderful. The only negative is the the shower was luke warm at times.

Room Tip: balcony over looking the water
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank tooifbyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this reviewResponded 13 March 2018

Dear tooifbyc:

We are pleased to know that we fulfill your expectations and that you enjoyed our beautiful beach and the wood fired pizza. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our guest during your vacations and take the time to share your experience.

We will be happy to welcome you back soon!
Sincerely, your home. Casa Maya
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Love this hotel, first time visited but very clean and well kept. Staff are very friendly and happy to try and oblige your requests.

Only reason for a 4 is that it is a little dated.

Will definitely be back.

Stayed: March 2018, travelled with friends
1  Thank Busta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this reviewResponded 10 March 2018

Dear Busta W:

We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. Let me comment that we have been remodeled the room and we hope the next time you can get a new one.

We will be happy to welcome you back soon!
Sincerely, your home. Casa Maya
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

I have visited Casa Maya 3 times in the last 18 months, and I am booked to go back this May. What an amazing place, I have referred to many people who feel the same one. The hotel is amazing, but the employees are EXCEPTIONAL... From the bell hop straight to the Manager Patsy, they are fabulous. They are the reason that we keep coming back. They are like our family now, and remember us by name. I meet many guests that have been coming for years that feel the same way. It has become my favorite place to vacation. Patsy the manager is very good at keeping her guests happy, and that helps them come back. I highly recommend to anyone looking for a beautiful place, full of amazing people.

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank jeanmanning0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this reviewResponded 10 March 2018

Dear jeanmanning0:

We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service.Also knowing that our hard work to give an excellent service made you stay more pleasant We will give your regards to Manager Patsy for the excellent service that she gave you.

We will be happy to welcome you back on May
Sincerely, your home. Casa Maya
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

They sent maintenance workers to our room without notification while we were staying, even if there was nothing urgent to be done. They just came to seal the balcony doors.
Workers did not spoke english so we went to reception to ask is this your policy, do the common maintenance while guests in the room?. Only answer we got was "I'm sorry but we are fully booked now."
They offered extension for compensation but we had no use for that, so we asked could we have something (like free drinks) today, because we were leaving next day. "I'll see what I can do and let you know." answered the manager. And we never heard anything about her anymore.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank _pevaitti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lic Israel C C, Quality Department at Casa Maya Cancun, responded to this reviewResponded 6 March 2018

Dear pevaitti:

Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please our guests.
We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction.

It will be a honor to have you back as our guest once again.
Sincerely, your home. Casa Maya
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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