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Reviewed 11 November 2016 via mobile

This is my favorite resort. Wonderful beach, perfect accommodations and staff, access to sister resorts by bus, and all food is yum. Thomas Moore plans airport transports and the best excursion offerings. The spa is magnificent! Love, love, love everything here.

Date of stay: November 2016
Trip type: Travelled with friends
Thank DonnaLucille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016

Had a wonderful week at the Royal Sands - the rooms was spotless (as well as the resort), Our room was so nice with a large balcony that overlooked the ocean - just beautiful. Very quiet too. Loved the palapas on the beach. The drinks were amazing (thank you Miguel!!) and there was food for whatever mood we were in. The sun, sand, warm surf with this beautiful resort made for a relaxing vacation that we will make sure we do again soon. Thanks Royal Sands!!

Room tip: Ask for ocean view or front as high as you can go.
Date of stay: October 2016
  • Trip type: Travelled as a couple
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Review collected in partnership with this hotel
Thank 325carolynb325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 9 November 2016

Dear Carolyn

Thank you for taking time to post about our resort.

We're glad to learn you've enjoyed Miguel's service and we'll make sure to personally praise him for leaving such a nice impression in you. We're sure that TripAdvisor's community will appreciate reading your review as much as we do.

Thank you for your kind words. We look forward to welcoming you again during your next visit to Cancun.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2016

This was our second time staying at Royal Sands and we are already planning another trip for next year. The place is kept clean and updated. The staff is wonderful and while staying, we were pampered. We always choose the all inclusive and have never been disappointed.

Date of stay: October 2016
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank Kara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 9 November 2016

Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you've enjoyed your stay and the ammenities included in the REFINE All-Inclusive Package.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2016

The staff at the Royal Sands spoils you! They are very friendly, helpful and very accommodating! You will be very glad you chose to stay at the Royal Sands! We had a beach front unit on the bottom floor, so all we had to do was walk out the patio doors and we were on the beach. Awesome view. We could watch the sunrise every morning!

Room tip: No complaints!
Date of stay: October 2016
  • Trip type: Travelled with friends
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Review collected in partnership with this hotel
1  Thank 179vaughnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 8 November 2016

Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you've enjoyed your recent visit to The Royal Sands and you've been able to take advantage of the facilities and the beautiful beach at the resort.

We look forward to welcoming you during your next visit to Cancun.

Warm Regards.

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Reviewed 7 November 2016

Looking for a friendly and comfortable atmosphere...visit the Royal Sands! The people/staff are fantastic. Not only friendly, they work hard at keeping the location clean and 'pretty'! Pretty good group of guests also were visiting--especially those Denver Broncos fans!

Room tip: Maids are very proud of their work and do an excellent job. If you are looking for more quiet location, ask for a room on the phase 2 side. The pool area on the phase 1 side has more activity and noise--but definitely fun!!
Date of stay: October 2016
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank X6901UWkennethm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded 8 November 2016

Dear Guest:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We look forward to welcoming you back soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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