We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“4th time around’”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hard Rock Hotel Cancun
Ranked #10 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 October 2017

This was our 4th vacation to the Hard Rock Cancun! Love the staff and the people. Thank you so much to Gustavo,Jess, Romero and Tharvin! You always make our trips so special. Hope to see you all again next year!

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank bdesjar7730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 23 October 2017

Hello bdesjar7730,

Thank you so much for sharing your 4th visit to Hard Rock Hotel Cancun. We are thrilled to learn that every time you come, our staff make you feel like a Rock Star! Thank you so much for your preference and for choosing year after year our main stage! We are looking forward to welcome you very soon!

Best Regards,

Francisco García
Gerente General
Hard Rock Hotel Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (10,442)
Traveller rating
Traveller type
Time of year
Language
  • More languages

298 - 302 of 10,442 reviews

Reviewed 19 October 2017

I was so pleased we were treated like royalty it is a beautiful resort but better than that the employees made the trip for me I want to mention a few who were above and beyond in their service Eric Dias concierge in the lobby helped us each day with one question or another so pleasant and professional. Also Jesus blanco restaurant manager made sure we were taken care of at every restaurant Ariel Delgado captain at Italian restmade sure everything was special gondola rodriguez third floor went out of his way even got medication for me Adolfo Rodriguez and that in rhird floor pool excellent help and helpful all with what ever we needed these things will be the reason for me to return

Stayed: October 2017, travelled with friends
Thank nancycappello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 21 October 2017

Hello nancycappello,

Thank you so much for sharing your wonderful experience on your last visit to Hard Rock Hotel Cancun. We are thrilled to learn that our amazing staff made you feel like Rock Celebrities during your entire stay. I'm also pleased to know that you could enjoy all our facilities and visited all our restaurants.

Thank you so much for choosing our hotel for your vacations, hope we can see you back very soon!

Best Regards,

Francisco García
General Manager
Hard Rock Hotel Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

We are members here, and it never fails to disappoint. Everything is outstanding as it always is. Our butlers Gustavo and Jess went above and beyond. Tharvin in at the pool is exemplary, as well as the pool staff. Would highly recommend!

Stayed: October 2017, travelled as a couple
Thank rogerandsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 19 October 2017

Hello rogerandsusan,

Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun. I'm pleased to learn that our band members went above and beyond to make your fell like a Rock Star Celebrity and helped you to have an awesome time with us.

Thank you so much for taking the time sharing your comments with us. We are looking forward to welcome you again.

Best Regards.

Francisco García
General Manager
Hard Rock Hotel Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

The Hard Rock-Cancun is a very beautiful resort but what made the stay amazing was the professional staff to help us during the week. Some employees that went above expectation were:
**Erick Dias, concierge. Eric worked with us every day to guide us to a very successful visit. I truly enjoyed his taking time to talk to us about the Mayan culture. Truly a 5 star employee.
**Jesus Blanco, restaurant manager. Jesus guided us to all the restaurants with various suggestions for especially delicious meals. His follow up to see if we were satisfied was consistent and appreciated.
**Tharvin, 3rd floor pool. Tharvin hustled all day to provide excellent service with lounges, towels and especially the face mist and cold face towels.
**Adolfo Rodiguez, 3rd floor pool. Adolfo went above expectation to provide us with our drinks and food requests for many hours.
**Gonzalo, 3rd floor concierge. Gonzalo provided us help with our boarding passes and explanation of the checkout process making our departure easy and seamless.
**Ariel Delgado, Ciao's Capitan. Ariel was very attentive to us while we dined at Ciao's. The best way to explain this service is that we ate at Ciao's three times during our stay.
I would highly recommend the Hard Rock-Cancun.
Nancy C. and Barb K.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
Thank bkrogulecki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 19 October 2017

Hello bkrogulecki,

Thank you so much for taking the time sharing your most recent visit to Hard Rock Hotel Cancun, we are thrilled to know that you had a great time with us, and also to know the name of all our band members that made you feel like a Rock Star. I'm also very glad to learn that you could enjoy all our food and drinks offer.

Thank you so much for recommending us. We hope we can have the honor to host you in the near future.

Best Regards,

Francisco García
General Manager
Hard Rock Hotel Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

My best holiday to date and I’ve fell in love with Cancun! I stayed Rock Royalty and preferred to stay in the main pool, the entertainment team made the holiday! I can not explain how welcome and how much Beba made my holiday! She was amazing! A huge part helping keeping all the guests entertained with her energy and happiness and organisation! So thank you! Also Beto, cool guy with a great personality! Erika also did not stop dancing the full holiday

Thank you hard rock!

Stayed: October 2017, travelled with friends
Thank calvinfox19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 18 October 2017

Dear calvinfox19,

Thank you for choosing our destination as the main stage of your recent Rockstar vacations! I'm really happy to see that you were pampered by Beba, Beto, Erika and the rest of the team, I will share your kudos with them. I hope we can have another opportunity to continue to pamper you and Rock together.

Sincerely,

Francisco García
General Manager
Hard Rock Hotel Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.1 km away
Live Aqua Beach Resort Cancun
6 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#3 of 177 in Cancun
5,056 reviews
0.2 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
0.6 km away
The Ritz-Carlton, Cancun
1 km away
Fiesta Americana Condesa Cancun All Inclusive
0.7 km away
Paradisus Cancun
Paradisus Cancun
#24 of 177 in Cancun
9,931 reviews
Show Prices
Show Prices
Show Prices

Been to Hard Rock Hotel Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range: €327 - €763 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), LoveHolidays, Expedia, TravelUp, Booking.com, TripOnline SA, Prestigia, Agoda and 5viajes2012 S.L. so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing