This is my 3rd visit to Mexico staying in an all inclusive resort/hotel, previously I have stayed at the Grand Serenis and Riu Palace...Beach Palace exceeded all of my expectations. I travelled with my partner Ben and stayed for 2 weeks, this is a great resort for couples.
Let me tell you about the good stuff
The staff!!!!!! The service we received was really amazing, we were made to feel really important and nothing was too much trouble for anyone (I am not used to such good service). I really hope the management at Beach Palace recognise how great their staff are. I started to keep a list of the staff who were doing an excellent job.
Firstly I would like to thank the entertainment team, they really did make our holiday amazing from the start, so friendly and they didn't pressurise you to join in with any activities but you could if you wanted. Rene in particular would come and see us each morning to say hi and have a chat. I loved Gustavo he made me laugh everyday, he would only refer to me as Miss Kate and my Partner Ben as Ben10. Damien and Lucy were also a lot of fun well worth some recognition for all of their hard work. Thank you guys so much, I would book Beach Palace again because of you.
The pool is very well kept, the pool concierge are checking the water throughout the day and are up early everyday cleaning the pool. A massive thank you to Yadira Celene who looked after Ben and I. She made sure we had a bucket of ice and water each morning and would check on us numerous times throughout the day, she was very helpful and kind. When we did visit the pool bar we were served by the excellent Luis Gerardo and Jose. I loved the slide.
The food was really good, I opted to eat in the al la cart restaurants in the evenings, if I did eat at the buffet I got my food freshly cooked in front of me. The Asian restaurant was lovely, beautifully cooked meat, I visited here twice during my stay. I particularly loved the Italian and the trolley of cheeses that our wonderful Waiter Victor served us, the service from him was excellent, the food excellent. I bought wine with my resort credits, that was also excellent :) (however you can get house wines included). The steak restaurant I ordered exactly the same as my partner and mine was delicious but his was a bit tough, perhaps an off bit of meat, we didn't eat here again however I would have been happy to. Romantic meal on the beach, This was the worst meal I had at beach palace and it was the one I paid for. There was a wedding happening on the beach in the hotel next door (not beach palaces fault) but the food wasn't great. For mains we were served steak and lobster both were so over cooked I couldn't eat it. I do want to make a special mention to our waiters, Victor at the Italian. Alexander who serviced us at the steak restaurant and romantic meal on the beach who was simply wonderful.
Breakfast was lovely, I would have waffles or an omelette cooked fresh from Gabriela she really was wonderful. There was a lot of choice pastries, fresh fruit or cooked food. Service again was brilliant, during our 2 week stay particularly from Ruben, Aaron, Andres, Dieago. I wanted tea every morning instead of coffee, they made sure I had it. I also want to mention the hostesses Sonia and Janet, who would always see you to your table and tell you who would be serving you.
During my stay I saw some really good evening shows I especially enjoyed the magician, the fire and laser show, Michael Jackson also the juggler (we paid extra for chefs dinner to see him),the silent disco was also great (hosted by Damien and Gustavo). Not all of the shows were to my taste but I was thankful we didn't see any cheesy miming acts. Often in the evening I would go to the sports bar and play some pool, thank you Arturo for always making sure I had a drink. You can also visit the sky bar.
The beach is stuff dreams are made from, it's beautiful. I loved that you can see the ocean from the pool., It's lovely blue colours and really is something special. The hotel keep the beach in good order, I could see from the balcony of my room other beaches had sea weed on them but beach palaces was very clean in comparison (hard to keep it perfect as the sea weed is being washed up through the sea). The sea looks perfect but is choppy, it has strong currents so be cautious. There is a lifeguard but you need to be careful.
We upgraded from a lagoon room to a sea view room for £250 ($330) for our 2 week stay. It was worth it, the view from the 6th floor was beautiful. We had a jacuzzi bath (which we didn't really use), a pod coffee maker. Something that made me very happy was that you had hair straighteners and a hair dryer that actually worked well (normally these aren't the best). A safe in the wardrobe, robes and slippers and a table and chairs (if you want to order room service). Also has 24 hour room service, mini bar and a turn down service.
Prior to my visit I read a lot of mixed reviews, some people saying it's a rip off....well it isn't. I used my resort credits in the spa and for a couple of evening meals. I had a hot stone massage which lasted 80 mins and cost £27 ($34) in taxes as I used my resort credits, it was wonderful. In England for such a service it would be over £100. I also had a pedicure from Luisa that cost $6 in taxes and a full set of acrylic nails for $24 in taxes from mivena (both were great,very relaxing). I used my resort credits for romantic meal on the beach and chefs meal with the entertainment, both of those together cost $96 in taxes, I still thought that was good value. You can also book trips that worked out to be very cheap.
Ok so there were a couple of things that have stopped me from giving this review 5*. The rooms are noisy, I could hear my neighbours open a can of drink, there alarm going off them speaking, I didn't sleep very well during my stay. This could be due to my room being an adjoining room (room 608, but this spoilt our stay. As I have already mentioned the food on the romantic meal on the beach being over cooked, the food on the chefs meal was cold. Sometimes in the buffet the food was barely warm hence why I would usually have food that was cooked for me or I would go to the sit down restaurants.
Thank you again to everybody that contributed to our holiday being amazing, there are so many staff I haven't mentioned who were equally as wonderful. I was generally sad to say good bye to you all. Rene, Gustavo, Damien, Lucy, Yadira, Luis, Diego, Alexander, Victor, Arturo, Ruben, Andres, Sonia,Janet. I hope to see you again soon
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
- Reservation Options:
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort