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Reviews (6,805)
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Reviewed 21 October 2017

My husband and I have just returned from the most amazing 10 days at the Beach palace...may I point out that negative reviews I’ve read are completely unjustified as we couldn’t fault anything...extremely clean...the food was fantastic at all of the restaurants...entertainment was great...24 hour room service...not to big..we visited the moon palace and this although beautiful was far to vast for us!...but what makes the Beach palace is the amazing staff!..we spent a lot of time at the sky terrace as we lead quite hectic lives so we mainly wanted to relax...Luis..Daniel...Rodger looked after us as if we were family along with all the lovely friends we made...also Luis in the sports bar knew our drinks within one evening! Also Nickolas in wok made us feel very special and went above and beyond...Beach palace your staff are a credit to you! Every where you look are friendly smiling staff which I’ve never experienced before along with the beautiful weather and scenery...this holiday has been the most memorable experience...Thank you! Kerry and senor Tom

Room Tip: Sea view for us..Although the lagoon is very pretty
Stayed: October 2017, travelled as a couple
2  Thank Keepcalmandsmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, General Manager at Beach Palace, responded to this reviewResponded 23 October 2017

Dear Keepcalmandsmile,

Thank you for sharing your kind comments with us! We are very happy to know about the recognition you give to our staff members. Definitely, they are the true heroes behind Beach Palace, we receive plenty of good comments about their outstanding performance, we could not be happier about it. Please rest assured they will all be properly recognized due to their incredible customer service skills and performance.

Thank you for choosing Beach Palace, we look forward to your next visit in a not so distant future.

Best regards,

Wilma Zahoul
General Manager
wzahoul@palaceresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Beach Palace has some of the best staff and waiters you will ever find. Friendly and want to accommodate you if at all possible. Give them 3 days and most of them will call you by your name. Each restaurant is top notch. Beach is one of the best on the hotel strip.

Stayed: October 2017, travelled as a couple
2  Thank ltmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, General Manager at Beach Palace, responded to this reviewResponded 23 October 2017

Dear ltmoss,

That's correct, calling our guests by their name is part of our standards. You are important for us and we want to demonstrate this on every single action. Thank you so much for choosing us and sharing your kind comments, we sincerely appreciate it.

Looking forward to your next visit, hopefully very soon.

Best wishes,

Wilma Zahoul
General Manager
wzahoul@palaceresorts.com

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Reviewed 20 October 2017

We have just returned from a 10 night stay at the magnificent Beach Palace, Cancun. The hotel staff, amenities and food were absolutely incredible and my partner and I had the time of our lives.We travelled from London Gatwick.

Staff
As most reviews mention, the staff are very friendly, attentive and hardworking. They happily go above and beyond to ensure that your needs are taken care of. Particular thanks go to Ramon and Aaron, two waiters who always made sure that the drinks kept flowing, made great conversation and were genuinely two of the loveliest people I have met. Gabriela, who mans the pancake, waffle and omelette station in the restaurant is absolute diamond and made the best tasting pancakes. Miss them soo much! Also thanks go to Jorge who worked in room service and Andrea, the masseuse who gave me the best 80 minute aromatherapy massage ever! Finally, thank you to the wonderful Chef Alfredo who went in to the kitchen to get fresh chicken breast to cook for me at lunch, even though it wasn't on offer at that time.

Room
We stayed in room 601 and had a lagoon view which was breathtaking, particularly as the sun sets on that side. Our balcony was HUGE as we had an end room and it spread round the corner so we could see the beach too. It had a futon, table and chairs. We spent many an evening relaxing in the Jacuzzi and loved the his and hers sinks, rain power shower and mini bar & fridge - which were stocked often.

There's an iron and ironing board, plenty of handy knic-knacks (soap, sewing kit, hairdryer and straighteners), towels, robes and a safe (which was easy to use). The TV had a few English channels but the hotel has fantastic WiFi signal right down to the beach so we often streamed movies on our tablets. There was also a clock radio which had Bluetooth, USB and AUX facilities for us to play music/ charge our phones etc.

Everyday our sheets and towels were changed and then someone always knocks with a cart to check if you require any extra water, juice, drinks, snacks etc.

The only negatives we found with the room was that above the bed there was an alcove bed head and we bumped our heads a lot. Also, there wasn't a way to switch on the bedside lights without switching the full lights on, although there's an option to have just the jacuzzi and sink area lights on. Finally, our key cards did not work at least 3 times and we had to go to reception to reactivate them.

Food
On arrival we were surprised to find quite a small buffet area than what we had found at other hotels, HOWEVER, there was plenty of variety and the quality and taste was delicious. They have a broad selection and we loved that the food tended to make us feel satisfied rather than bloated. The salads were gorgeous as well as everything else that was on offer. (By the way, if you like Jamaican food they had plantain, rice and peas and 'YERK' chicken a couple of times and it tasted delicious).

We ate at the Asian restaurant twice and again really enjoyed the food there. It was nice to experience all inclusive a la carte and we did not have to book or queue. We also ate at the steakhouse by the pool twice (although we weren't told about this restaurant on check in). Food was delicious and filling. Unfortunately on our second visit the wait to be seated was very long and our food took ages to come. They also didn't have the ribs. The staff handled this well and apologised profusely.

We enjoyed the luxuries of 24hr room service several times, even at 4am! My oh my was it amazing and probably one of my favourite features of the hotel. I miss my chicken tenders with buffalo sauce. Only issue we had is that sometimes we were able to order cocktails to our room but other times we were told that this wasn't possible. We weren't sure what the practise was.

Pool bar had a great selection of snacks (wings, burgers, hot dogs, nachos, fajitas the list goes on) and you could swim up to this too.

Swimming pools/ Beach
The pools were great but sometimes had the odd straw or floating bits in them (particuarly the pool with the swim up bar, which by the way was an amazing temprature.) There are 5 pools in total and an outdoor jacuzzi and then a hot tub on the roof. The hotel sits right on the beach and there's another bar close by with waiter service right down to you sunbed. The beach was the best I've ever seen in any country by far. The water was quite rough at times but again was beautiful.

Excursions
Our rep was Shane from Thomson TUI and he was very helpful We booked excursions to:
Isla Mujeres - amazing, great scenery, hired golf buggies to tour the island, snorkelling BUT little catamaran that caused sea sickness!
Chichen Itza -highlight of our holiday, saw one of the seven wonders of the world, great Mayan history and culture, swimming in a sacred cenote (sink hole) which was BREATHTAKING, amazing tour guides, free Tequila. Very long day though (12-13 hours!) and extremely hot when visiting the pyramids.
Coco Bongo - great fun, amazing show. We paid for gold member and got unlimited drinks, waiter service and got to sit. Longgg evening though (make sure you have a nap first) and a lot of mix up with the seating.
Captain Hook - was just okay, worst of the excursions, not worth the money, enjoyable but a bit cheesy. Food was lovely though.

Tourists
A lot of Americans and British all of whom were friendly and we made lots of friends. Mainly couples, honeymooners and we witnessed 4 weddings. There quite a few children but I'd imagine there'd be more in the summer.

Other
Great location
Very clean
Water aerobics was great fun.
Great WIFI
Loved the Room Service menu on the TV
Yummy cocktails but ask for extra strong as they are quite light
Used resort credits for 80 min couples massage - WORTH IT
MJ tribute show by the pool was awesome.
Small but well equipped gym (treadmill had YouTube, Facebook and more!). Gym overlooked the sea which was nice.
Spent pesos rather than US dollars and found this to be cost effective especially for taxis.
Would definitely visit again (but not with Thomson TUI as their service was TERRIBLE at both Gatwick and Cancun airports)

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank CamzRozay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, General Manager at Beach Palace, responded to this reviewResponded 23 October 2017

Dear CamzRozay,

It was a pleasure to read your so positive comments, thank you so much for choosing Beach Palace Cancun and sharing your so wonderful review with us, we feel honored by your words.

It seems like you had an amazing time during your stay and that's all that matters to us. We appreciate your feedback and promise to keep improving every day to surpass all of your expectations during your next visit.

Once again, thank you for choosing Beach Palace Cancun, we hope to be rewarded with your visit once again soon.

All the best,

Wilma Zahoul
General Manager
wzahoul@palaceresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

We went here for honeymoon at the recommendation of a friend and we were beyond impressed by all of the resorts offerings. We will return here without a doubt in the future. It is a smaller resort with one large pool, pool bar and kids pool. Not far walking to hotel or pool or beach. Upgraded ocean view is worth the price. Food is delicious. Staff are so kind and service is amazing!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jessicaannao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, General Manager at Beach Palace, responded to this reviewResponded 23 October 2017

Dear jessicaannao,

There is nothing more important for us than your satisfaction, thank you so much for choosing us and sharing your kind comments! We are always happy to read our guest's comments and learn about their experience. We will continue to improve everyday, always looking forward to surpass all of your expectations.

We hope to be honored with your visit once again soon.

Best regards,

Wilma Zahoul
General Manager
wzahoul@palaceresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We had a roof top wedding at Beach Palace. W
My wedding planner was Rebecca, she made sure that everything was in order from beginning to end. She was very gracious and very helpful to keep my mind at ease. The ceremony, cocktail hour, and reception was perfect. Everyone was amazed at how everything was so well put together. She is the best and it was a pleasure working with her. The staff was amazing and very accommodating to me and all my guests. We all had a blast. DreamWorks did our photographs and they were so beautiful, were still getting compliments on the pictures. We had a great time and are planning to go back just because of the great experience.
F

  • Stayed: September 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Ericka K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, General Manager at Beach Palace, responded to this reviewResponded 20 October 2017

Dear Ericka K,

First and foremost, thank you so much for choosing Beach Palace Cancun. There is nothing more important for us than your satisfaction, we appreciate your preference.

We also appreciate your confidence to choose us and celebrate such important event with us, we are happy to know you had such positive experience during your stay and wedding.

Our best wishes from the team at Beach Palace, we hope to see you around once again soon.

Cordially,

Wilma Zahoul
General Manager
wzahoul@palaceresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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