We recently stayed at the Beach Palace from October 7 to 14 and overall the entire vacation was fantastic!
Upon arriving at the Cancun airport, we were quickly shuttled off on a 20-minute minivan ride to the property. The hotel is conveniently located about midway along the long part of the beach and just a short walk to the Fashion Harbour (La Isla) outdoor mall.
Check in was quick and convenient.
Rooms - We booked a ‘Deluxe Resort View’ room which was located on the second floor facing the lagoon and over looked a large terrace. However, we decided to upgrade for $160 to an ocean front instead, which we are glad we did as the view is spectacular. All rooms are very spacious and well appointed. CHI toiletries, hair dryer and hair straightener, a double soaker jacuzzi, a well-stocked mini bar, alcohol dispensers as well as bottles of wine. The bed and pillows were one of the most comfortable we have experienced. Balconies are large with two chairs, a small table and large sun bed. We ended up converting this into our bed for the entire trip and slept outside every night… falling asleep to the sound of the sea and waking to magnificent sunrises... simply blissful!
Restaurants – There are three restaurants (Italian, Asian and Steak/Sea Food), a Coffee & Sweet shop and a buffet. Unfortunately, we did not try the La Terraza (grill) restaurant as it is outdoors and rained on the night we had planned to go. We ate at Bocelli (Italian) restaurant twice and had mixed reviews. The Wok (Asian) restaurant was fantastic, we ate there 4 times! The service and food was superb. The sashimi was outstanding. We only ate at the buffet for dinner one night, it was ok. The buffet however for breakfast offered plenty of choices and was very good. The service is impeccable, staff are very attentive! From the moment you enter, staff greet you with a smile and you are promptly seated. Rueben our waiter always had our coffee and mimosa’s ready for us daily. Gabriela at the omelet station would greet us with her beaming smile and would already know what we wanted to order. On the way back to our seats, waiters would come to take our plates and escort us back to our table. The Coffee & Sweet shop had amazing pastries, sandwiches, salads, mouthwatering ice cream choices and excellent coffee!
Pools – There is one large main pool and 2 smaller pools on either side (one with a water slide and the other with a swim up bar). We generally positioned ourselves in the middle of the large pool. Comfortable loungers and plenty of umbrella’s if you needed shade. The staff around the pool area were fantastic. They delivered ice cream sandwiches and various treats during the day. Additionally, they had a lunch menu that had a wide selection of options (from wood burning oven pizza’s, nachos, hamburger, fries, etc.) all delivered to your poolside chair… now that is service! Our pool waiters Angel and Leonardo were extremely attentive, always ensuring our drinks were never empty, always with a smile. Antonio, the pool concierge, is a very warm and welcoming person and there for anything you may need help with. Roman is the head bartender at the pool bar and always had a smile. Very quick and attentive. He always remembered what you were drinking. Gustavo on the entertainment team is extremely fun and outgoing. Constantly on the go to ensure guests were entertained and having a great time.
Beach – soft wide sand, plenty of comfortable loungers, umbrellas and beach beds. Our only disappointment is how far back from the seashore they are positioned. Would be nice to have them right along the shore during the day. The ocean was a bit rough the first 5 days of our trip so we did not venture in that often, but the last 2 days the water was extremely calm and a beautiful turquoise/aqua blue color. Very little seaweed.
Sky Bar – this is the first time we have stayed at a property with a roof top terrace that had two pools, two hot tubs and two bars. Around 4 pm when the pool and beach start getting shade we would go up to the roof terrace that offered spectacular 360 degree views of the ocean, lagoon and Cancun. The gym is also located here. Alfredo and Carolina offered superb hospitality at the rooftop Sky bar.
The Beach Palace has a fantastic turtle conservation program where they collect and care for turtle eggs until they hatch. We had the privilege of participating in a turtle release. Kudos to the hotel and staff who are helping to protect this endangered species!
We cannot say enough on how fantastic our holiday was. The Beach Palace is an amazing property, with superb food and outstanding service. Thanks again to Roman, Angel, Gabriela, Antonio, Rueben, Gustavo, Leonardo, Alfredo and Carolina for making this an unforgettable experience. We never go to a property twice, but we will definitely be returning to the Beach Palace.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, LoveHolidays, TravelUp, Expedia, Ebookers, TripOnline SA and 5viajes2012 S.L. so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort