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Reviewed 4 weeks ago via mobile

We checked in here to celebrate my husband’s birthday and the staff went above and beyond to make his Birthday great! They sent a dessert and bottle of bubbly to the room and then at dinner they serenaded him - both restaurants were outstanding. The facility was very nice and the cabana we rented was fantastic with first class service. The room was beautifully appointed. The view was amazing. If you go to Cancun this is the best place to stay!

Date of stay: January 2018
Trip type: Travelled as a couple
Thank 4theluv2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaEligio, Destination Sales Manager at The Ritz-Carlton, Cancun, responded to this reviewResponded 4 weeks ago

Dear 4theluvtravel,

Thank you so much for your comments.

It is wonderful to know that we managed to provide a five star level of service for you and your husband's birthday celebration.

The Ladies & Gentleman make all of our guests stays as personalized as possible and we are glad that we were able to do so with you.

We hope to see you back on property again very soon.

Kind regards,

Natalia Eligio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Ritz Cancun is amazing. The staff take such great care of you and are so warm and caring, you feel like you are at home.
From Alicia in guest services (room cleaning), to Jose and Susanna in the coffee shop, Javier, Jorge, Dulce, Laura, Abraham in the bar, to Fernando, William, Jorge in events, and all the staff are seriously are amazing!
While you are there, you are part of the family. I will continue to go back.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaEligio, Destination Sales Manager at The Ritz-Carlton, Cancun, responded to this reviewResponded 4 weeks ago

Dear Susan D,

Thank you very much for your kind message!

Our ladies and gentlemen always aim to offer our guests the highest level of service and it is wonderful to hear that we managed to do so during your stay.

It will be a pleasure to share your comments to all the Ladies & Gentlemen mentioned. We hope to see you again in the near future.

Kind regards,

Natalia Eligio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018 via mobile

It was our first time staying at a ritz property so did not know what to expect but were very pleased with the resort.

Service was excellent in all areas and was some of the best we have received at any hotel we stayed at before, especially the beach areas. We did not encounter any staff member that did not smile and greet us.

Room was immaculate and loved the personal notes and surprises left by the housekeeping staff. Was very happy to be upgraded to a good view as per my request.

Food was very good at breakfast and lunch and there were options for the kids as well. My only suggestion would be to add a little more variety to the lunch menu.

Pool had many families and had a great tanning ledge to bring a baby in. Plenty of chairs available during our time of visit.

Beach was clean and chairs were readily available. Loved the blue beach loungers as it was perfect for the kids to fall asleep on although i feel they should be priced a tad lower. Water was really wavy so might dissapoint if you wanted to spend alot of time in water

Would definitely return to the resort in the future.

Date of stay: November 2018
Trip type: Travelled with family
4  Thank hsurati1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaEligio, Destination Sales Manager at The Ritz-Carlton, Cancun, responded to this reviewResponded 9 November 2018

Dear hsurati1,

Thank you very much for your comments and suggestions.

We are glad to heard that you enjoyed our legendary service of all the Ladies & Gentlemen from The Ritz-Carlton, Cancun. This year the hotel accomplish 25 years and during that time we have been considered as a 5 Diamond property.

Please let us know in advance your next stay to our beautiful property!

Kind Regards,

Natalia Eligio

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Reviewed 8 November 2018 via mobile

Check in was fast. Front desk staff friendly. Lobby is beautiful. Has a few shops. Very nice restaurants in the hotel and close by to a few outside the hotel. Rooms are very comfortable Has a coffee maker and mini bar. Turn down service. Mini bar replacements did not happen. Over all great place to stay for about a week or so

Date of stay: November 2018
Trip type: Travelled with friends
Thank D9229TRjosephs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaEligio, Destination Services Manager at The Ritz-Carlton, Cancun, responded to this reviewResponded 9 November 2018

Dear D9229TRjosephs,

Thank you very much for your feedback.

Our hotel location is consider one of the best and very privilege because of the malls and excellent restaurants close by. Also, here in property you can find two of our 5 diamonds restaurants (Fantino and The Club Grill) and Casitas Restaurant considered the only restaurant located on the beach in Cancun.

Please let us know in advance your next stay to our beautiful property.

Kind Regards,

Natalia Eligio

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Reviewed 7 November 2018

We have been to Cancún and the Riviera Maya many times over the years. This was our first time staying at the Ritz-Carlton. We let them know ahead of time that we were going to be celebrating our son’s birthday during our visit. They did not disappoint. Our room was decorated and had balloons awaiting our arrival. It seemed like everyday our son was spoiled with birthdays celebrations, singing and cake! It was delightful to see how amazing the staff were to ensure the occasion was properly celebrated. The accommodation and food was excellent. A very enjoyable stay.

Date of stay: March 2018
1  Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NataliaEligio, Destination Sales Manager at The Ritz-Carlton, Cancun, responded to this reviewResponded 8 November 2018

Dear Ian G,

Thank you very much for your kind comments.

The Ladies & Gentlemen are glad to hear that you and your family had a memorable birthday stay-celebration.

Please don't hesitate to contact us in your next stay with us.

Kind regards,

Natalia Eligio

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