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All reviews ocean view across the street close to the city center power outage double tree the location is perfect enjoyed our stay walking distance room service comfortable bed breakfast buffet is nice pool la parroquia bubbles aquarium edith valet
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Reviewed 17 March 2018

We had such a wonderful time!,Everything was alright, restaurant, room service, warm personal, room, the view, gym, No doubt, I'll be back as soon as possible!!, so guys, you should stay at Double Tree by Hilton Ver.!!

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jhravanelli007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro B, Gerente at DoubleTree by Hilton Veracruz, responded to this reviewResponded 21 March 2018

Dear jhravanelli007

Thank you for taking the time to share your experience about your recent stay at our hotel

Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

Stayed here on my recent trip to Veracruz, selected since was on beach and walkable to historical center and a good price. Because of my status received an upgraded room with a beach view and breakfast each morning. Weird sitting area with tv when you first enter room and then a long hallway to bathroom and bed area. No complaints about room, nice shower and bathroom, etc. Breakfast was buffet and very nice, many options including juices and made to order entrees.

Room tip: Try to get a beach/water view.
Date of stay: March 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank jmanthetravelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro B, Gerente at DoubleTree by Hilton Veracruz, responded to this reviewResponded 21 March 2018

Dear jmanthetravelman

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback

Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

We had (paid for) an ocean view. The staff was very welcoming. The valet probably saved our lives as they noticed a bubble in the tire of our rental car and gave us advice on where to go to get a new tire. We received the usual Hilton welcome cookie when we arrived, but I guess cookies in Mexico just aren't the same as in the USA. Kind of dry and crunchy, but hey it's the thought that counts, right? The room was nice though I think the carpet could have used a bit of cleaning. All in all a good stay.

Room tip: Pay for the ocean view.
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MrsOregon2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro B, Gerente at DoubleTree by Hilton Veracruz, responded to this reviewResponded 10 March 2018

Dear MrsOregon 2009


Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very glad about team can help you with the problem of the tire.

We will check the cookies, maybe the humidity, sorry about that.

Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

Unfortunately just one night here and after a long flight didn’t really take advantage of the location for a walk along the promenade. The whole area was just gearing up for the carnival which I just missed.
I had the lunch on the first day and the food was of good quality. In the evening I decided on room service due to a big party going on in the restaurant so not being able to drink I was a bit of a party pooper and decided on room service and nothing to fault here either.
Buffet breakfast the next day all you could wish for with omelettes made to order.
Room spacious and staff very attentive sometimes a little too much whilst having meals in the restaurant.
Wi-fi good speed around hotel and everywhere clean.

Date of stay: February 2018
Trip type: Travelled on business
Thank Mudpilot007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro B, Gerente at DoubleTree by Hilton Veracruz, responded to this reviewResponded 20 February 2018

Dear Mudpilot007

Thank you for your comments we we will share this with our team members, we are very glad to hear that we meet your expectations.

I hope you can visit us in the near future,
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

Not in the heart of Veracruz, but within walking of El Zocalo. Along the Beach, but not at the best part of the beach, Can walk the touristy shops and visit the Aquarium within easy walking distance, but need a car to visit Boca Del Rio.

Property is clean, well maintained. Had a power outage for 4 hours during beginning of our stay, due to an inspection. No warning, until 15 minutes into our blackout, got a letter under the door. This was a Sunday? We decided to walk it off downtown, when we returned, all good.

Slow time of year, so rest was empty, but menu seems good, didn't eat. But word of advice, eat Mexican, don't try to order anything that is not of the area. Most places don't know how to cook meals from other countries. Stick to wha they know.

Next time will probably stay in Boca, but if you want to hang out near Zocalo, this is the place.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ricardito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge T, Director General at DoubleTree by Hilton Veracruz, responded to this reviewResponded 2 February 2018

Thank you Ricardo for taking the time and write your recommendations.
Please next time give us a chance, we sure can cook all kind of meals, try us!

Best Regard!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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