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Reviewed 6 January 2017

Let me start by saying that the staff at this hotel is incredibly helpful and friendly, we had a couple of odd timing requests, and they accommodated us nicely. The staff are the reason our rating is not lower.
We left it late to book our hotel during our visit to San Cristobal, and Hotel Azulejos was the only option available during the new year period. That should give you a hint of the problems that this hotel has.
The location is the main issue, it is not in the centre of town, it is right next to the market, surrounded by noisy shops and traffic. The main problem for us was the noise, the market next door was playing music incessantly, and on the morning of the 31st we were awoken by incredibly loud music at 7.30 am.
The other main problem is management of resources, while the staff is very nice, it is clear that the hotel is seriously under-staffed. Breakfast was painfully slow most days, and thankfully we had planned ahead and this did not affect our tours. One morning there was only one other family being served ahead of us, and it still took 40 minutes to get the food to our table. The cleaning staff is ridiculously small, our rooms were not cleaned until around 6pm, when we were back from our tours and wanting to rest before dinner, so for 3 days we just told them to give us fresh towels. The cleaning ladies were apologetic, but told us that there were only 3 cleaners for 40+ rooms.
This is a last resort hotel, only to be tried if you have nowhere else to go.

Room tip: Rooms facing away from the market are the only option
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Andres G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 January 2016 via mobile

I have to say that the staff were great but the hotel stay was terrible, based on its location.

There is a Mercado right next door and for some reason (the locals say its all year round) they like to shoot off fireworks at all hours of the night.
The hotel itself also has no sound proofing and has a very loud speaker playing dance music (of which all you hear is "THUMP, THUMP, THUMP" and vibrating walls) until midnight. The staff was kind enough to turn it down to a low thud...thud...thud.

Because of the taxis using a car alarm notification system to let people walking by know they are available, it was impossible to actually sleep after a day of walking around the city.

My wife and I actually had gotten sick and the staff was wonderful about helping out so they are great, its just the location.

Date of stay: December 2015
Trip type: Travelled with family
2  Thank AlivePhotography
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 July 2021 via mobile
Google Translation

Room tip: Ubicar bien la entrada del hotel, al parecer esta cambió, pero de ahí en fuera no creo que sea necesario añadir más.
Date of stay: July 2021
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 January 2021
Google Translation

Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 June 2018 via mobile
Google Translation

Date of stay: June 2018
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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