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All reviewsreception spoke good englishwooden beamsminute walkgreat water pressurenice hotelcentre of townlovely roomroom was largesmall gardena king size bedthe hotel staffbeds were comfortablethe hotel offerslaundry servicestayed nightsbreakfast was includedthe ground floor
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Reviewed 20 July 2017

First, the good - the rooms were clean and new, the location is good, the room service was good.

The bad: We booked for 5 people through booking.com. When we arrived we were told that only two single rooms are available. They "cancelled" the online payment and made us pay extra for 3 persons on top (two were kids). The rooms were in fact double rooms with king beds, and 5 of us had to sleep on two beds. On top of that the first "cancelled" charge turned out not to be cancelled and was charged to my credit card. We talked with the owner of the hotel and showed her the charge. She refused to do anything about this, and insisted that the charge has been cancelled and that it will be cancelled - something which is not possible for a charge which is already marked as "completed". Even if by some miracle someone indeed decides to return these money with a new transaction, the exchange we had with the owner, although polite, was very far from what one would expect from someone who wants to preserve the hotel's reputation. On top of that the restaurant service for breakfast is truly terrible - the people who serve have absolutely no idea how to do it, were wondering around absent minded, we had to wait nearly 30 minutes to be served a simple breakfast, on a table which was full of used items and half-eaten things from the customers before us. These were not removed and the table was not cleaned at all.
In short - in this wonderful town this was an unpleasant experience and I would not recommend this hotel to anyone. I very rarely write bad reviews, but this one is totally deserved.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Somebody21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2017

Very nice, clean, almost an impression that the hotel is new. now, the styling is great, like an old mexican village. the rooms are really clean, big with nice batheroom.
very close to the downtown, just two block aways from one of the walking streets.

the people from the hotel very nice.

the hotel offers nice free breakfast; but it is slow in the service, they need more people.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Sergio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

This hotel is a very short walk, just 3-4 minutes, from the main streets and an absolute delight. The rooms are very large and well appointed. Staff excellent with very good English.
The breakfast is wonderful and served in a lovely 1st floor room. On a clear morning the balcony is a delight.
Bonus is the excellent laundry just 75m up the street.

Stayed: May 2017, travelled solo
1  Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2017 via mobile

From outside nothing special but behind the entrance it's like a paradise. Amazing backyard with view of the mountains. The room is very well decorated with local feeling. Breakfast was also fantastic.

Stayed: May 2017, travelled with friends
1  Thank steelriver2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

The hotel is quiet and very nice, with a large courtyard garden. Really enjoyed the relaxed atmosphere and it's near enough to the main plaza for a short walk. We arrived without reservations but they had rooms available. Good breakfast was included and the beds were comfortable. Recommended!

Stayed: April 2017, travelled as a couple
1  Thank txadv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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