We called late in the game for a place to stay during the holiday of Day of the Dead...and they worked to help us out and get a room. We arrived on a red-eye at 4 am in Mexico City and wanted to drop off our bags then freshen up before going on a walking tour. They provided a place to shower and a bed to nap in for three hours..at no charge, then moved our bags to our room when we were out during the day. Every morning you get a fabulous Mexican breakfast. You get a 6-8 pm Happy Hour with seemingly bottomless wine glasses while discussing the best places to tour with intriguing guests and are supported the friendliest staff I have ever met: Alejandro, Pepe, Ernesto and Victor to name a few.
The attention to everyones needs is better than any place I've ever stayed. The other guests had stories how the staff has supported them through loss of a cell phone (yikes!) and other stresses. I think they have seen and done everything!
Alejandro went out of his way to assist me in completing some complicated business transaction that I unexpectedly had to endure during my time in Mexico. After assisting me he later inquired if everything went well and if I needed any additional follow up or assistance.
Beyond the service, which was 6 stars (can I give 6 stars?), the location is an absolute perfect spot. You can walk to fabulous restaurants, bars, and interesting galleries and locations. Uber allows you to get to anywhere else you might need to go, that you don't want to walk to, for only a few dollars.
We will go back, if only to stay at The Red Tree House and enjoy the location, the staff and our fellow guests.
- Official Description (provided by the hotel):
- A comfortable, affordable house with rooms to rent in the heart of the vibrant, safe neighborhood of Condesa, in Mexico City. ... more less
- Also Known As:
- The Red Tree House Hotel Mexico City
- The Red Tree House Mexico City