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“Great experience in Ciudad de Mexico”

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Hilton Mexico City Santa Fe
Ranked #13 of 313 Hotels in Mexico City
Certificate of Excellence
Reviewed 19 October 2017

This hotel is a great choice to stay when visiting Ciudad de Mexico both for business or pleasure. I am loyal to Hilton brand and this hotel always provides me with a great combination of service, infrastructure and amenities when visiting Mexico.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome L, Director General at Hilton Mexico City Santa Fe, responded to this reviewResponded 21 October 2017

Dear Julian M,
First of all thank you for your loyalty to Hilton brands and for taking the time to share this review with the Trip Advisor community.

Our property is a great choice indeed for both business within Santa Fe and leisure with our unique rooftop pool and direct connection to Samara Shops.

Hoping you will be back soon.

Warmest regards from Santa Fe.

Jerome Luciani
General Manager

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29 - 33 of 824 reviews

Reviewed 14 October 2017

Hotel is located on a business and mall area. There are plenty of good Restaurants walking distance and safe, Additionally if you prefer to eat something simple there is a high end grocery store where you can anything healthy. The hotel is far from city center of Reforma but there are plenty of Uber drivers around. This has been my hotel of choice now and I’ve been to many in Mexico City - if you prefer to be close to the tourist area downtown reforma - there is another hilton in the heart of downtown but getting in and out is complicated bc of traffic.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank ricardolW3128QL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome L, Director General at Hilton Mexico City Santa Fe, responded to this reviewResponded 21 October 2017

Dear ricardolW3128QL,
Thank you for choosing us and for taking the time to share your comments on Trip Advisor.

The hotel is ideally located indeed and we also have great food options within the hotel in our restaurant Madera.

Thank you as well for recommending our sister property the Hilton Mexico City Reforma in the heart of the historic district.

I look forward to welcoming you again in a near future.

Warmest regards from Santa Fe.

Jerome Luciani
General Manager

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Reviewed 14 October 2017 via mobile

I lived in the hotel for 3 weeks and every day I had the feeling to be at home.
Room was cleaned and with beautiful view.
Gym is new and well equipped. Food was always fresh and well prepared. Hotel is very closed to a shopping center and to several restaurants. Hotel restaurant is ok as well for dinner. Staff was supporting me for any requests. I recommend this hotel.

Stayed: October 2017, travelled on business
Thank ghiro76_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome L, Director General at Hilton Mexico City Santa Fe, responded to this reviewResponded 21 October 2017

Dear ghiro76_11,
You made my day. Thank you for your kind message and for course thank you for sharing your experience on Trip Advisor.

I am so glad you felt like home during your long stay, because there is nothing like home.

Eventually thank you for recommending us and I hope I will have the pleasure to welcome you again to the Hilton Mexico City Santa Fe in a near future.

Warmest regards.

Jerome Luciani
General Manager

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Reviewed 13 October 2017

This hotel is providing a great experience. Installations are just at the very best. The staff is just the best staff i ever had met. From housekeeping to Executive lounge team, from Reception desk to the concierge. I had to experience pb with my AMEX Corporate card that was ingested by BBVA ATM and the concierge accompanied me during all the different steps engaged to recover my card (noone was speaking english at the bank and i'm not spanish equiped)

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank U2231OPchristophem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome L, Director General at Hilton Mexico City Santa Fe, responded to this reviewResponded 21 October 2017

Dear U2231OPchristophem,
Merci beaucoup de qualifier notre hotel comme "Extraordinaire".

And thank you for sharing your experience on Trip Advisor.

I am glad to read you enjoyed the hotel but most important I am very happy our team was able to help you, thank you for recognizing their great efforts.

I hope to welcome you again soon at the Hilton Mexico City Santa Fe.

Best regards

Jerome Luciani
General Manager

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Reviewed 12 October 2017

Great location, fantastic service, facilities are top notch and it is in a very safe and beautiful corporate area. The hotel has a nice pool and spa at the top of the building with an amazing view. It also has a conference room in the 9th floor which is very convenient for taking calls or doing work on your laptop

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank danielerA7521WN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerome L, Director General at Hilton Mexico City Santa Fe, responded to this reviewResponded 21 October 2017

Dear danielerA7521WN,
Thank you choosing us and for taking the time to share your experience on Trip Advisor.

I am glad you enjoyed the hotel and especially our unique rooftop pool and fitness center as well as our Executive Lounge on the 9th floor.

Please come back soon.

Best regards from Santa Fe.

Jerome Luciani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Mexico City Santa Fe

Address: Antonio Dovali Jaime No. 70, Mexico City 1219, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Mexico City
Price Range: €94 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Mexico City Santa Fe 4.5*
Number of rooms: 260
Official Description (provided by the hotel):
Set in the heart of Santa Fe, one of the most important financial and corporate districts in Mexico, the contemporary Hilton Mexico City Santa Fe hotel boasts an ideal location within the dynamic SAMARA complex, which features corporate offices and an extensive shopping mall. This stylish Santa Fe hotel is within walking distance of a number of restaurants, cinemas, shops and entertainment options and is a 40-minute drive from Benito Juarez International Airport and an hour from Toluca Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Stayforlong S.L., Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Mexico City Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mexico City Santa Fe

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