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“Excellent Hotel, magnificent services”

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Live Aqua Urban Resort Mexico
Ranked #6 of 313 Hotels in Mexico City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 11 October 2017 via mobile

I have traveled many times to CDMX and stayed in different hotels. Yesterday, on a business trip, was asked to overnight at Live Aqua in Santa Fe.
What a pleasant surprise. Everything around was tailor made to provide an excellent service. The food at all venues is great. The rooms are beautiful and made to the business traveler, but also for those who are doing classy chic tourism in Mexico City.

Stayed: October 2017, travelled on business
Thank Isilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this reviewResponded 2 November 2017

Dear Guest,

Thank you for sharing your experience through this platform. We look forward to welcoming you back soon.

Warmest regards,

Diego Madero
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 640 reviews

Reviewed 18 September 2017

This is a really nice property. I cannot give it any rating other than Excellent. However: 1) In room Nespresso is not free (I suggest this is noted in the coffeemaker and not in the Mini Bar menu); 2) We reported the fact that the wireless in room phones were not working properly and they were never fixed; 3) We reported that the lights were too dim and that was never fixed. Service is personal and very good. Facilities are awesome. It connects to the upscale Arcos Mall, a big plus, including great restaurant choices. Courtesy apples, water, Mezcal and morning coffee in the hall is nice but courtesy Nespresso would be nicer (or at least a notice that it is not free). The place is clean, luxurious and the bed and amenities are top notch. The staff is nice (a bit stuffy). They are generous with bottled water at the lobby. If we had no glitches this would have been a perfect stay. It was good though!

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ViajeroESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this reviewResponded 27 September 2017

Dear Guest,

Thank you for your great feedback, we are alredy taking everything into consideration.
You're always welcome to stay with us.

Best regards,

Diego Madero
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

We stay at Live Aqua often. We make sure to eat as many meals as we can at the hotel's restaurant, especially when Chef Ulises Campos is on duty. He's a very talented chef. The food he prepares is not only delicious, it is artfully prepared. We've always enjoyed our meals when he is in the kitchen. I highly recommend his food.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this reviewResponded 7 September 2017

Dear Guest,

I will make sure to pass along your comments about Chef Ulises. We hope to have the pleasure of receiving you once more.

Warmes regards,

Diego Madero
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

This is a great hotel and in my opinion the best in all of Sante Fe and quite possibly Mexico City. Attention to detail and a great staff. It's proximity to great shopping with numerous nice dining options is also a major plus

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 11nelsonv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this reviewResponded 7 September 2017

Dear Guest,

I'm proud to know you consider us the best hotel in Santa Fe. We are looking forward to having you again with us.

Warmest regards,

Diego Madero
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

I experienced very poor service in many different respects: - the breakfast was never ready to start at 6:30 and the staff was not concerned about this at all - e,g, regular bread arrived in general at around 7:00 to 7:15, or bowls for the fruits was often only available after I explicitely asked for them, spoons were not available at the fruits and so on and so on.... - I had hard times to receive a coffee during breakfast - the staff wouldn't look or would hardly care - in the gym all but one treadmill have had technical problems (either the treadmill itself or the attached TV). This hasn't changed since my last stay in March and noone seems to be concerned about this - the water supply in the gym is not constantly ensured and renewed - in the room my personal belongings (e.g. a washed out training shirt) was pushed away in order to make space for the towel the cleaning lady wanted to place there. The result was, that the shirt was not dry on the next day - Turn-Down service was done occasionally, only - Coffee in the lobby used to be free (which is as to my experience common in such hotels as this) and it is now charged for at even higher prices than at the close by Starbuck's - In general the hotel lacks hospitaility you don't feel comfortable being a guest there. You would probably expect such a service level at a 3* hotel which may then cost like 50€/night, but I would definitely not expect this in a 5* hotel at a price of 240€/night. I have been to quite some 5* hotels worldwide and I never experienced a similar bad service level.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kurtp317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Live Aqua Urban Resort Mexico

Address: Calle Paseo de los Tamarindos No. 98 | Col. Bosques de las Lomas, Mexico City 05120, Mexico (Formerly Live Aqua Mexico City Hotel & Spa)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Mexico City
#2 Spa Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#3 Business Hotel in Mexico City
#4 Luxury Hotel in Mexico City
Price Range: €156 - €293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Live Aqua Urban Resort Mexico 5*
Number of rooms: 135
Official Description (provided by the hotel):
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life. ... more   less 
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Also Known As:
Live Aqua Urban Resort Mexico Mexico City

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