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Holiday Inn Ciudad de Mexico Trade Center
Ranked #72 of 303 Hotels in Mexico City
Certificate of Excellence
Eastern Iowa
Level Contributor
110 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Avoid”
1 of 5 bubbles Reviewed 14 October 2006

The room phone didn't work and the three people at the front desk were not intersted in helping. No bottled water in the room. The internet connection in the room was non-functional. Again, the staff refused to help. I even tried to speak with a manager, as they request via a letter in the room, but there wasn't a manager on duty. Finally, you better speak Spanish, the bilingual skills of the staff are extremely limited. I've never experienced such a bad hotel in Mexico.

  • Liked — nothing
  • Disliked — everything
  • Tips/Secrets — avoid this hotel
  • Stayed October 2006, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank FrqTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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283 reviews from our community

Traveller rating
    114
    85
    49
    16
    19
See reviews for
23
25
13
208
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 bubbles Reviewed 9 July 2005

The hotel changed the nightly rate without informing us until the very last night of our stay. I had no recourse because they already had my credit card. The hotel staff was discourteous and unprofessional. I had a lovely time in Mexico City otherwise. I do not recommend this hotel to anyone, there are plenty of other options available.

  • Stayed July 2005
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 7 July 2005

Be aware, they can charge you a different fare at the very last moment. On the last night (1:30 am!!!), they inactivated my card-key to make me go downstairs and then without any preamble they told me that our original fare cannot be honored anymore. I couldn't believe it!. I talked with the manager to solve the problem. However, I couldn't get any positive results or any reasonable explanation. Apparently they have put me in an exclusive section of the hotel that I didn't ask for. The customer service was awful, a lot of apologetic explanations but no serious actions. They do not care about their customers, at least that is how they made me feel. After all the discussion, they finally allow me to go back to my room at 3:00am in the morning where all of my traveling documents (including my passport) and my baggage were. Instead of honoring the hotel fare they had given me, I ended up paying the increased fare for the unsolicited exclusive section of the hotel. There are a lot of good hotels around the corner. Avoid this hotel for your own mental peace!!!

  • Stayed July 2005, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Blueadriano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Ciudad de Mexico Trade Center

Property: Holiday Inn Ciudad de Mexico Trade Center
Address: Circuito Interior (Avenida Revolucion) No. 583 | Col. San Pedro de los Pinos. Deleg. Benito Juarez, Mexico City 03800, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Business Hotel in Mexico City
Price Range (Based on Average Rates): €
Hotel Class:3.5 star — Holiday Inn Ciudad de Mexico Trade Center 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
With an ideal location and premium guest services, our Mexico City hotel is a prime choice for business and leisure travelers. The Holiday Inn® Hotel in Mexico City offers everything you need for a pleasant stay from on-site dining to free Internet access. When looking for Mexico City hotels location is important and we offer guests easy access to many of the city's top attractions like the Chapultec Zoo, Santa Fe Mall, Basilica of Guadalupe, the Bullfight Arena, and Stadium Azteca. In addition, families enjoy perusing our on-site gift shop and dining at Promanade, our Mexico City hotel's on-site restaurant where kids eat free. Those traveling on business enjoy lodging at our Mexico City hotel as we offer premium business services including 12 meeting rooms, on-site catering, and a well-equipped Business Center. Plus, our hotel is near the World Trade Center in Mexico City, close to the airport, and many other major businesses such as L'Oreal, Emerson, Cemex, BASF, Abbott Laboratories, and Novartis. During your stay guests are invited to enjoy all of our Mexico City hotel's many amenities including the state-of-the-art Fitness Center, a Sauna, and a Games Room. In addition, you can dine at our wonderful International restaurant which offers 24-hour room service. For the best hotel in Mexico City, choose the Holiday Inn® Hotel Ciudad de Mexico - Trade Center. ... more   less 
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Also Known As:
Holiday Inn Ciudad De Mexico Trade Hotel Mexico City
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Ciudad De Mexico Trade Center Mexico City

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