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All reviews zona rosa rooftop pool business lounge nice hotel within walking distance executive floor central location chapultepec park breakfast buffet lobby bar safe area concierge service restaurants and bars wi fi location is great rooms are large reforma
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Reviewed 3 January 2015 via mobile

It could have been a pleasant stay. Nice neighborhood, great room and pool side (little worn down but working), ambitious staff and good breakfast.
But being funny with the charges (two times) killed my vibe somewhat.

Ps. The lobby is currently under heavy construction.

Stayed: January 2015, travelled with friends
1  Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel A, Gerente at Galeria Plaza Reforma, responded to this reviewResponded 19 January 2015

Dear Mr. Thomas:

Thank you for your visit and comments, as you mentioned we are having a complete new renovation at the lobby that will be finished shortly, we clearly understand your points as well as the General Manager knows about it.

Hope you can give a second chance to host you again.

Cordially,

Manuel A.
FD Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2014

Hi, the Hotel is located in a very good, near to restaurants, bars, shopping stores and other facilities, the staff, especially the bell boy Carlos are very kind person, they help us with all our requirements.
My only complaint is the fact, that in the room, there is not refrigerator, so if you had your water or whatever you want to keep cold, you must ask from some ice bucket

  • Stayed: December 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank marbelcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel A, Gerente at Galeria Plaza Reforma, responded to this reviewResponded 19 January 2015
Google Translation

Estimado Huésped Marbel:

Le agradecemos mucho el hecho de que se haya dado tiempo de retroalimentarnos con sus comentarios sobre lo que vivió con nosotros, estamos remodelando inclusive los electrodomésticos como los frigobares, de tal manera que en breve no tendrá ningún tipo de inconveniente al respecto.

Gracias por su felicitación hacia Carlos, la haremos llegar con toda seguridad.

Esperamos nos de la oportunidad de tenerlo con nosotros nuevamente en breve.

Cordialmente,
Manuel A.
Gerente de FD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2014

Don't know how many stars this hotel claims, but I give it at least four. Good clean room and good location to see things in Mexico City. Found the breakfast buffet to be very complete. Ate dinner there three nights and, unfortunately, found waiters to be uneven in treating customer.

Staff at front desk and in business center speak English better than most. The young woman in the business center got our boarding passes and was very pleasant to deal with. We stayed in the hotel four nights and were overall pleased.

  • Stayed: December 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel A, Gerente at Galeria Plaza Reforma, responded to this reviewResponded 19 January 2015

Dear Mr. Cris:

I really apprecite your time in order to respond our service and facilities, we are so pleased about your comments and on the other hand we will take action inmediately to provide you or any other visitor, a unique traveler experience.

Hope to see you coming back with us in the future.

Best Regards,

Manuel A:
FD Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2014 via mobile

I couldn't resist booking this hotel, found it at an amazingly low rate. The location is wonderful with beautiful walkable blocks and it's close to Aveneda Reforma. The hotel has a really pretty rooftop pool. Unfortunately I didn't have the opportunity to check it out, nor the restaurant or bar. Great internet connection. Clean and practical room.

Stayed: December 2014, travelled on business
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2014

this hotel has a nice location, but the property is old the rooms are spacious, clean but needs a major renovation the lobby also needs a renovation, the staff is friendly, I had breakfast in the restaurant and is quite expensive and average food, the surrounding area it has several dining option and is close to trendy area polanco

Stayed: December 2013, travelled on business
Thank Jackordaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel A, Gerente at Galeria Plaza Reforma, responded to this reviewResponded 27 November 2014
Google Translation

Estimado Huesped Jack Ordaz:

Le agradezco a nombre de todo el staff del Hotel su comentario sobre nuestra propiedad, nos es muy grato comunicarle que para estar a tono con la remodelación de habitaciones y pisos, se estará remodelando el lobby principal con la idea de estandarizar un servicio digno de su elección y exigencia.

Nos dará mucho gusto tenerlo de vuelta en breve con nosotros.

Atte.

Manuel A.

FD Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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