We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,270)
Filter reviews
2,270 results
Traveller rating
1,426
602
155
52
35
Traveller type
Time of year
LanguageAll languages
More languages
1,426
602
155
52
35
Show reviews that mention
All reviews the executive lounge los dones alameda park bellas artes great hotel diamond member palace of fine arts walking distance outdoor pool historic district high floor central location excellent location business trip lobby bar standard room junior suite
Filter
Updating list...
176 - 181 of 2,270 reviews
Reviewed 15 October 2017

This was my 4th stay at this property over a period of about 8 years. It is an excellent hotel, well located in the relative vicinity of the Palacio National (15 minutes walk), close to restaurants and some small shops. There is also a nice arts and crafts market in the neighborhood. The rooms are clean, spacious and well maintained. I would only wish that the old carpets would be replaced by wooden floors, but that is a personal preference. Breakfast is excellent, concierge friendly, and housekeeping well worth a good tip. The only issue that I noted this time was that the alarm system is not audible and the announcements over the speaker system were incomprehensible. The hotel ran some tests during daytime, and if this had been a real alarm I would not have woken up or be able to follow any instruction. I did notify hotel staff and they did not seem concerned, yet this is an important issue and my 3* rating is solely based on this issue.

Room Tip: Corner rooms seem more spacious.
  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank DutchTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, Manager at Hilton Mexico City Reforma, responded to this reviewResponded 30 October 2017

Dear DutchTree,

Thank you so much for the time sharing your experience through TripAdvisor.

Is great to read that you continue coming to our hotel, when you need to be at Mexico City. We appreciate your comments about the system alarm that we have, fortunately our staff has been working on it, to offer our guests the safety and comfortable experience at the Hilton Mexico City Reforma.

We do hope to continue welcoming you for the 5th time in our hotel.

Sincerely,

Jorge Gutierrez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Great hotel, awesome staff, located in a beautiful part of the city. Loved the professionalism of the staff. The food was superb, the gym is very nice for a hotel gym, it has just about everything you need for a good workout and a spa!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, Manager at Hilton Mexico City Reforma, responded to this reviewResponded 30 October 2017

Dear Richard J,

We take great joy in the services and experiences we provide, and we are beyond glad to know we satisfied your expectation, we really appreciate your comments about our staff.
They work so hard everyday to bring you unforgettable experiences.

As you mentioned we our relax area at the hotel, where you will find our Alameda Spa, Gym and pools, so if you are here working that´s the time for your.

We do hope to welcome you back again soon.

Sincerely,

Jorge Gutierrez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Everything about the Mexico City Reforma Hotel is excellent. Great staff who are very attentive. Very comfortable rooms with great views. Excellent location in the city. This is the go to hotel in Mexico City!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank E140VIjohnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, Manager at Hilton Mexico City Reforma, responded to this reviewResponded 30 October 2017

Dear E140VIjohnl,

We are glad you enjoyed your room, and you had a good experience with the service that our staff has offered to you.

As you mentioned the location that we have is excellent so you will see the Alameda Park, the Fine Arts Palace etc.

We do hope to welcome you back soon.

Sincerely,

Jorge Gutierrez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

My partner and I initially experienced poor service checking-in as they sent us to the Hilton Honors check-in to where there was only 1 clerk compared to the 4 downstairs. We waited in line over 35 minutes to check-in, however, a waiter by the name of Luis took care of us with drinks and offering to take care of our bags. Every day, Luis and Aaron made our vacation an enjoyable stay as they both made us feel right at home. Aaron was so gracious to listen to our daily stories and Luis helped us navigate services after the earthquake that damaged the hotel. Thank you so much for making our stay a positive and memorable one.

Room Tip: mejores vistas y cerca de todo
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Joel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

Many thanks to the Hilton Reforma, Mexico City. The Hotel is located at a beautiful area of the city. The Hotel staff was professional and curtious. I will be recommending this Hotel to my company and to friends.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank stephenmU4980BE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews