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All reviews zona rosa jacuzzi tub junior suite nice toiletries standard room the hotel staff small room street vendors safe area two double beds min walk your luggage front desk staff single room historic area central location breakfast buffet
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Reviewed 4 weeks ago

We perform our wedding in this hotel and shortly it was amazing.
Al starts with a perfect organization of the Banquet Executive Fatima Lopez that was in charge of solving even the smallest detail. A perfectly seasoned meal by Chefs Aaron and Antonio was served, complemented by an impeccable service of the waiters Carlos, Alejandro, Ricardo, Ofelia, Guadalupe coordinated by Captain Ruben. Al the even was carefully supervised by the Food and drinks manager Mr. Filiberto Cruz. I must admit that all the staff was willing to give an extra mile to take our event to the top. They help ous with different kind of menus (vegan, kid, special exceptions). They take care of the flowers, music, decorations and even a candies table. Always helping us with a smile to us and our guest. If you are thinking of performing an event you must consider this place, in my opinion, is one of the best options in Mexico city.

  • Stayed: October 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Carlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsistenteD2, Director General at Emporio Reforma, responded to this reviewResponded 4 weeks ago

Dear Mr. Carlos D.,

Receive a warm greeting from Emporio Ciudad de México Hotel.. We would like to thank the time dedicated to share your comments.

We are so proud of our collaborators like Ms. Fátima López, Mr. Aarón Navarrete, Mr. Ruben Acevedo, Mr. Carlos Rodríguez,
Mr. Alejandro García, Mr. Ricardo Rivera, Ms. Guadalupe Reyes and Ms. Ofelia Romero all of them from Food and Beverages área
for their impecable service. Also we are glad to hear the the event was perfect organized and the menus were specially planned for your different needs.

We look forward to your prompt return in the nearest future. It would be a pleasure to host you again.

Sincerely yours,


Lic. Iliana Cortés Palacios
Directora General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We got married in this hotel and the party was amazing, the best service by Fátima López Banquet Executive, Chef Aaron, Chef Antonio, Captain Rubén, waiters, Carlos, Alejandro, Ricardo, Ofelia, Guadalupe and our Food Manager directs us and Mr. Filiberto Cruz drinks and excellent food (tortilla soup, breast stuffed with pumpkin flower and apple pie with vanilla ice cream). They took care of the whole event and were attentive to all the details we asked for: the candy table, special food, itinerary. We were very happy during the whole event.

  • Stayed: October 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank sandra g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsistenteD2, Director General at Emporio Reforma, responded to this reviewResponded 4 weeks ago

Dear Ms Sandra G.,

Receive a warm greeting from Emporio Ciudad de México Hotel.. We would like to thank the time dedicated to share your comments.

We are so proud of our collaborators like Ms. Fátima López, Mr. Aarón Navarrete, Mr. Ruben Acevedo, Mr. Carlos Rodríguez,
Mr. Alejandro García, Mr. Ricardo Rivera, Ms. Guadalupe Reyes and Ms. Ofelia Romero all of them from Food and Beverages área
for their excellent service. Also we are glad to hear you enjoyed the menu specially planned for your memorable event.

We look forward to your prompt return in the nearest future. It would be a pleasure to host you again.

Sincerely yours,


Lic. Iliana Cortés Palacios
Directora General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Situated in the Center of Mexico-City, close to old-town (30 min. by foot); good access to metro (10 min.) and metro-bus (1 min.). Rooms furnished in "old-style" and well equipped. Fast internet connection. Very helpful service. Restaurant at 1st floor with tradtional mexican food; I can recommend the breakfast buffet.

  • Stayed: October 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank BOB29870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsistenteD2, Director General at Emporio Reforma, responded to this reviewResponded 4 weeks ago

Dear Guest,

Receive a warm greeting from México City. It is a pleasure for us to have news from our guests. We appreciate your time
dedicated to share your experience with us.

We are glad to know you really enjoyed your stay at Emporio Ciudad de México Hotel We would like to invite you next time to try our
Cafeteria "La Galería del Café" where you can have a cup of delicious gourmet coffee with a spectacular Paseo de la Reforma view.

Thank you very much for your preference and we look forward to see you again very soon.

Sincerely yours,

Lic. Iliana Cortés Palacios
Directora General



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Reviewed 26 September 2018

We got this hotel thru Southwest airlines, vacations package Great choice excellent location just steps of Paseo de la Reforma (about 10) Outstanding service all the time
I will recommend the breakfast Chilaquiles with salsa verde with an american coffee and a piece of pan dulce to my is the breakfast of champion's!
Very good WIFI, all the employees are professionals good job !

Room Tip: expect light noises at night but as soon you fall asleep no more !!
  • Stayed: September 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank carlos t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsistenteD2, Director General at Emporio Reforma, responded to this reviewResponded 27 September 2018

Dear Mr. Carlos T.,

It is a really privilege to receive news from our guests. We thank you very much for the time dedicated
to share your experience with us.

We are glad that you enjoyed your visit at the Emporio Ciudad de México Hotel.
For your next trip, we invite you to try the "Galería del Cafe" our coffe shop where you can have a cup of gourmet coffe
while you enjoy the espectacular view to Paseo de la Reforma Avenue.

We look forward to seeing you soon again.

Cordially,

Lic. Ilfiana Cortés Palacios
Directora General

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Reviewed 16 September 2018

I got a great deal in this hotel when I was looking for a weekend in Mexico City. It has a great location in Reforma, nearby several malls and historic landmarks. I didn't use the public transportation, but it was available.

I arrived by midnight, and the staff was super-friendly both at check-in and check-out. I left my luggage for a few more hours after check-out and picked it up later without a problem. They offered to call a taxi for me and overall I had a great experience with both lobby and restaurant staff.

The breakfast buffet was delicious for a reasonable price.

The room was spacious, the bed was comfortable, and the amenities were as advertised.

  • Stayed: September 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsistenteD2, Director General at Emporio Reforma, responded to this reviewResponded 18 September 2018

Dear Mr. MIchelle A.,

It is a pleasure for us to receive news from our guests. We thank you for the time dedicated to share your experience.
We are glad to know you will come back to Hotel Emporio Ciudad de México, your home, due to the friendly staff, comfortable bed and delicious food.

On behalf of all associates, we are greatful for your preference and we look forward to hearing form your again.

Sincelery yours,

Lic. Iliana Cortés Palacios
Directora General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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