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Reviewed 13 October 2017 via mobile

The hotel is great, the location is just perfect with restaurants, supermarkets and everything you might need. The service is the best part, everybody at the hotel is amazing specially Enrique, thank you very much! 2dn time here and will come back for sure.

Stayed: October 2017, travelled on business
1  Thank Lina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this reviewResponded 16 October 2017

Good Morning,

Receive a warm greeting, It is a pleasure for us to receive news from our guests, thank you very much for the time dedicated to answer our survey and share your experience with us.

As your hosts, We appreciate that you had an unforgettable stay and that the result was with great satisfaction. On behalf of all the collaborators and especially of Mr. Enrique, We greatly appreciate your preference, at our next monthly meeting we will mention them for their great participation.

For us it is a pleasure to serve You, We hope that in the near future We will do it again.

Cordially,

Iliana Cortés Palacios
General Direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

We went to dinner at the restaurant in the hotel and were waited by incredible staff. All the staff came in contact with us in someway through service or greeting. We were incredible delighted to dine here. I ate incredible flautas, oreo cheesecake, and 2 mojitos. The food was so wonderfully prepared. When we asked about the cheesecake being a little burnt, they wouldn't any hesitation replaced my desert in a timely manner. This is my second time dining here, and I would come back a third. Thank you to Carmen, Enrique, Capi Mario, Miguel, Isamel, Marta, and Inocencio for the lovely experience.

Room Tip: Make sure to eat the resturant
  • Stayed: October 2017, travelled with family
    • Location
    • Service
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this reviewResponded 14 October 2017

Good Morning, Ms. Sandra,

Receive a warm greeting, It is a pleasure for us to receive news from our guests, thank you very much for the time dedicated to answer our survey and share your experience with us.

As your hosts, We appreciate that you had an unforgettable stay and that the result was with great satisfaction. On behalf of all the collaborators and especially of Mr. Mario,Miguel, Ismael, Inocencio, Martha and Carmen, We greatly appreciate your preference, at our next monthly meeting we will mention them for their great participation.

For us it is a pleasure to serve You, We hope that in the near future We will do it again.

Cordially,

Iliana Cortés Palacios
General Direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

My daughter and I ate at the hotel restaurant tonight and the service was excellent! Rafael, Cesar and Alejandro took great care of us. Spanish isn’t our native language and after a long day out we were very tired. They made dinner easy and very enjoyable for us. The service is worth going!

Stayed: October 2017, travelled with family
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this reviewResponded 10 October 2017

Good afternoon, Ms. Kate,

Receive a warm greeting, It is a pleasure for us to receive news from our guests, thank you very much for the time dedicated to answer our survey and share your experience with us.

As your hosts, We appreciate that you had an unforgettable stay and that the result was with great satisfaction. On behalf of all the collaborators and especially of Mr. Rafael Brito,Cesar and Alejandro, We greatly appreciate your preference, at our next monthly meeting we will mention them for their great participation.

For us it is a pleasure to serve You, We hope that in the near future We will do it again.

Cordially,

Iliana Cortés Palacios
General Direction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017 via mobile

Booked thru Hotwire. A lot of hotel for a business traveler used to pay 100+ $ per night. Everything was fine except for the fact that the room was not ready when I arrived at 6pm. Staff was friendly and helpful. Needed a phone charger since mine was stolen that day. Miguel lent me his personal charger and trusted me to return it in the morning to one of his colleagues. Overall: Would definitely try to stay at the Emporio Reforma again.

Stayed: September 2017, travelled on business
Thank psptcons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this reviewResponded 5 October 2017

Dear guest,

Please accept our most sincere apologies for the inconveniences in your room. Our Executive Housekeeper have taken note of this and will make sure it is not happening again.
Thank you very much for your feedback and your kind words.
We reiterate our apologies for not meeting your expectation but please rest assured we are already working in making things better.
Best regards,

Iliana Cortes Palacios
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

I stayed at the Emporio during the recent earthquake and the staff was professional and calm. They displayed such amazing teamwork that truly inspired me. I felt safe at all times. I was truly impressed with the Impecable service and attention. Manuel Ortega, the banquet manager, went out of his way to provide excellent service and it seems that his staff was at our beck and call. Because of them, we were able to hold an awe inspiring course.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Celeste P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this reviewResponded 5 October 2017

Dear guest,

Thank you for your kind words. That is precisely our goal, to create great experiences that guests love. We are very glad you enjoyed your stay at our property, Manuel is very happy to read this comment and he and all the staff look forward to another opportunity of serving you when visiting Mexico City again.
Again, THANK YOU VERY MUCH FOR YOUR WORDS!!!!! It is a caress to the soul.

Cordially,


Iliana Cortes Palacios
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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