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All reviews teppan grill great hotel tennis courts polanco area chapultepec park lobby restaurant business trip business hotel indoor pool club room safe area fitness center breakfast buffet large hotel executive floor hotel is located walking distance
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Reviewed 3 May 2017 via mobile

I was ready to give 4 stars when I looked at the shower knobs - simple and clearly labelled. This is the step that always fills me with dread in a new hotel. Thus reassured, I explored the other services which were uniformly excellent. The room was perfect in all aspects, bed comfortable and amenities as expected. I was also happy with the 24-hour fitness CENTER which came in handy at 2 am jet lag driven wakefulness. The breakfast was great, lobby spacious and the staff extremely courteous. I was pleased to stay there for 6 days.

Stayed: April 2017, travelled on business
Thank vjha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this reviewResponded 15 May 2017

Dear Guest:

I am glad to read that your recent stay with us was pleasant. We always try to make feel all our guests better than their own home, especially if you come for business, we clearly understand your needs, for that reason our facilities are the best and available for you.

We are convinced that if we take care of people, they certainly can be their best, as a result, this is our main purpose and comments like your make us realize we are doing a great job following this principle.

Thank you for your preference and do not hesitate to come back again with us for your next visit to Mexico City, we will more than pleased to welcome you back!

Warm regards,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

Excellent hotel and amenities with an even better staff. We were blown away from beginning to end. Will definitely return and recommend to family and friends. The gym is most often forgotten by hotels, but the facility at the Hyatt was fantastic! The location is ideal if you are going for the culinary experience as well.

  • Stayed: April 2017, travelled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank karolg61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this reviewResponded 12 May 2017

Dear Guest:

Thank you very much for share your opinion with TripAdvisor community about your recent stay with us. It is and will always be a pleasure to welcome you again. Likewise, I am glad to read that you could enjoy the facilities we have for you as our gym, which has been renovated as we understand that exercise is an important part of our guest’s style of life.

It is also great to know that you enjoyed our location, Polanco is indeed one of the safest and most beautiful areas in the city and some of the most important places are really close to the hotel as National Museum of Anthropology, Rufino Tamayo’s Museum and the Modern Art Museum.

Hyatt Regency Mexico City Team hopes to see you soon again!

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

This was a wonderful stay. The Hotel is beautiful. The workout faculties excellent. Due to being a Globalist I was upgraded to a suite. The suite was beautiful as you had a view of the city. The Best part was the club level. The breakfast were good, but the evening service was great. The had wonderful wines not just the same old Canvas you find in the states. Service excellent. The spread was awesome. The even had a Mexican Dish my mom used to make for me Calabacita. It was great. We will return again! Hopefully soon. Oh and the sunset to watch over the mountains excellent!

Room Tip: Ask for a city or mountain view
  • Stayed: April 2017, travelled as a couple
    • Value
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Thank MsLondon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this reviewResponded 12 May 2017

Dear Guest:

Thank you for take the time to let us know about your experience of your recent stay with us. I am glad to know that you could enjoy the facilities we have for you. It is our pleasure to assist you with everything you need, so your stay could be more comfortable.

I agree with you, all the dishes in our Regency Club are remarkable and there is nothing better than start the day with a delicious breakfast, the greatest view of Mexico City, and of course, don´t forget the excellent service.

Likewise, we want to thank you for being part of our program: World of Hyatt, through which we reward your preference by staying with us, as you have mentioned before.

We all hope to see you soon again in order to continue exceeding your expectations and creating new and great experiences together!

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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Reviewed 2 May 2017

Our stay at the Hyatt Regency was pretty much magical. The hotel itself has cool design and lots of light, and our room overlooking the park and city on the 31st floor was comfortable, well designed, and afforded amazing views. The bathroom was elegant and comfortable--great shower. Most of all, the service was remarkable, extremely friendly and responsive from beginning to end. Whether walking through the lobby or making a call to the front desk, we were always greeted warmly and graciously and received prompt attention, The location in Polanco is delightful, easygoing, safe, and near plenty of charming restaurants as well as the chic shopping corrdior.

  • Stayed: May 2017, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank MewDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this reviewResponded 12 May 2017

Dear Guest:

I am glad to know that your recent stay with us was pleasant, and thank you for share your comments with TripAdvisor community. It is also nice to know that you could enjoy the facilities we have for you.

Reading comments like your make us realize that we are doing great our job and that we are achieving our main purpose: “To take care of people so they can be their best”.
It is and always will be a pleasure to welcome you as our guest.

Thank you again for this great five stars-score!

Hyatt Regency Mexico City Team hopes to see you soon again!

Sincerely,

Thierry Guillot
General Manager
Hyatt Regency Mexico City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this reviewResponded 8 May 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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