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“Nice hotel, but a little shady”

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Villa Maria Cristina Relais & Chateaux
Ranked #5 of 55 Hotels in Guanajuato
Certificate of Excellence
Reviewed 2 October 2009

We are gay couple from Brooklyn. We travelled around various colonial cities on our trip.

We drive from Mexico City with this hotel in mind - no reservation.

They recommend we not take the cheapest room (Patio Suite) as the bed would be too small (and from other reviews it seems like that was the right decision). We booked the next level (Junior Suite). The prices were $290 for a Patio and $350 for Junior. Although double the price of the St. Regis in Mexico City, we were too tired to figure something else out. The owner/manager (grey-haird gentlement) quoted the rates and gave the tour.

We originally asked if we could book the Patio and be upgraded to the Junior - according to the manager they were at 30% occupancy. He said no.

This was a Tuesday night.

We stayed one night. Upon check out, i reviewed the marketing materials and noticed that mid-week rates for less. We were being charged the weekend rate.

First, I will admit, I should have looked, but I just took the manager at his word.

Well, we had already paid (at checkin) for the room. I talked to the front desk and they embarrassingly admitted the 'mistake' and refunded me the difference in cash. The rate for the Junior was $290 during the week.

Everything worked out in the end, but I left feeling something was shady about hotel. Why would they charge us a weekend rate? I just can't believe it was a mistake since I tried to get them to upgrade us and we had numerous discussions about the rate.

We stayed in room #8. We had about 6 windows with wooden shutters. They rattled in the wind all night.

The room was nice, comfortable, free wifi. Cont'l breakfast and parking was included.

It is a little overpriced based on the service level of other hotels in Mexico. And, it is far from the center of Guanjuato - you can walk 15 mins or take a taxi.

If they lowered the room rate by 50% we would consider staying here again.

  • Stayed: September 2009, travelled as a couple
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1  Thank nycalamode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 - 69 of 170 reviews

Reviewed 26 July 2009

We chose this hotel because it was one of the only hotels in Guanajuato that had a gym. Although check in time was at 3pm, we arrived early thinking they could store our luggage while we went out exploring. We were surprised to find out that they had upgraded our room because our original room was not ready. The room was of high end quality furniture and the hot tub was very relaxing! The hotel only has 13 rooms which makes it very quiet. The pool and gym were open 24hrs a day which made it very convenient for us. The pool is made out of small tiles which gives it a Romanesque look. The gym had a few cardio machines but also had pilates mats available. The restaurant had a large selection of foods and wines available. It was completely empty the entire time which made it seem like the staff were personally serving us. We truly felt like we were spoiled the entire time!

The hotel towels were soft, had a nice smell to them (compared to normal hotel towels), and were available in the gym and pool. Complementary water bottles were also made available in the rooms, pool, and gym. Umbrellas are also made available throughout the hotel in case an occasional rain shower slips in. The wireless internet was complimentary and fast!

This was what I consider luxury for a great rate. We found all the other reviews helpful but fortunately, did not experience any of the negatives. We are recommending this hotel to all our friends and we hope to return in the near future!

  • Stayed: July 2009, travelled as a couple
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1  Thank j10oreo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2009

-Rooms and common spaces are stylishly decorated, comfortable and immaculately clean. Well laid out, with outlets in the right places, lots of light switches and dimmers, air conditioner that worked well and quietly, iPod docking station, and room safe. Bed was big, soft and comfortable, with nice linens and pillows. It was very much like the Four Seasons, but more charming, intimate and cheaper.
-Bathrooms were modern and thoughtfully stocked with plush towels, slippers and bathrobes. I needed a razor, and behold, there was a shaving kit in the bathroom, as well as a toothbrush and toothpaste, L'Occitane toiletries, and an excellent, full-sized blow-dryer with diffuser, not some underpowered mini blower mounted to the wall.
-Setting was beautiful and serene with a terrific view - far enough from the center to be away from the noise and crowds, but close enough to walk (20 minutes) or take a taxi (5 minutes and 30 pesos).
-Service was very good - front desk staff went out of their way to accommodate our requests (found us a bottle of excellent tequila on a day when no alcohol was sold in the town and brought it to our room with a nice lime, ice and glasses set-up; offered to open the kitchen to cook us something to eat when we came back hungry from a wedding we attended; ordered Domino's pizza for delivery to our room).

-Restaurant service was slower and less attentive than I would have expected from such a nice hotel. We only ate at the restaurant for breakfasts because based on the reviews we read online, it sounded like it would be an expensive disappointment. The restaurant was totally deserted on all 3 nights of our stay - in fact one evening it was closed much earlier than the stated time of 10 pm, probably due to the fact that there were no customers
-Toiletries were not restocked daily - we used the bath salts on the first day and they were never replaced for the rest of our stay.

  • Stayed: July 2009, travelled as a couple
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1  Thank BrownBlanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2009

I echo all the other positive reviews on this hotel--beautiful building and grounds, spacious and luxurious rooms, great bathroom, and good location (15 min walk to city center). But there was one issue we had, perhaps specific to the room we stayed in, that made the stay less than ideal.

My wife and I booked a double room through hotels.com, and when we arrived were assigned the Eugenia room. The room was spacious and well appointed and the bathroom luxurious (with steam shower!). But the bed was tiny--smaller than a normal American full-sized bed (see picture). My wife and I are not large by any means--I am 5'8" and she is 5'4" and we are both slim--but we found the bed both narrow and short, so much so that we did not sleep well.

We called to ask if we could upgrade to another room (we could not) and were told this was the standard bed for the room.

It seemed to us a very strange item to skimp on--the room was plenty large to accommodate a larger bed, and a larger bed would cost a lot less than the steam shower (which was great but I suspect not always used).

So the only thing I can say is if you are larger than we or like a spacious bed, avoid the Eugenie room or ask to confirm the bed size before booking.

Stayed: June 2009, travelled as a couple
Thank xbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2009

We recently came back from a vacation in Mexico. We spent our last two nights at the stunning and comfortable Villa Maria Cristina. The hotel has 13 suites and is about a 25 minute walk to the center. We walked back and forth without any problem. There are taxis everywhere for those that prefer not to walk! The hotel has an indoor and outdoor jacuzzi and a beautiful indoor swimming pool. We used all of them. Nice treats after a day touring.

Our suite "Gabriela" was extremely comfortable, with French furniture, beautiful wood work and pretty ceilings. The bathroom had a double jacuzzi, large shower and L'Occitane toiletries, plus all the ammenities expected from this category of hotel. (mini bar, slippers, robes, tv, phone, bottled water, safety deposit box, etc.).

The included continental breakfast was nice, with breads, yogurt, cereals, fruit juice and fresh fruit, coffee, tea and preserves.

On our last evening we wanted to relax and enjoy the hotel so we decided to dine at the hotel restaurant. The dining room is beautiful and they had live music. The food, on the other hand, was VERY DISAPPOINTING! The restaurnat was empty with just another couple dining at the outside terrace, yet the waiting staff disappeared for long periods of time. WE BELIEVE THEY WERE DEFROSTING OUR ENTREES. Overall, we would not recommend the restaurant. Stay at the beautiful hotel but eat at the many options at the city center.

  • Stayed: April 2009, travelled as a couple
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Thank trvlbufElmhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Maria Cristina Relais & Chateaux

Address: Calzada Paseo de La Presa 76, Guanajuato 36000, Mexico (Formerly Villa Maria Cristina)
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guanajuato
#3 Luxury Hotel in Guanajuato
#3 Business Hotel in Guanajuato
#5 Romantic Hotel in Guanajuato
Price Range: €148 - €361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Maria Cristina Relais & Chateaux 5*
Number of rooms: 33
Official Description (provided by the hotel):
Sophisticated taste pervades the entire Villa, with impeccable details evoking the cozy and stylish atmosphere of an aristocratic home. Its 13 spacious suites with wooden floors and marble-lined bathrooms are equipped with Roche Bobois, France furniture. The restaurant serving Contemporary Mexican Cuisine accompanied by an extensive variety of fine wines, give you the opportunity to pamper yourself with warm, expert and friendly service, allowing you to spend moments of tranquility while enjoying this charismatic city. ... more   less 
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Also Known As:
Villa Maria Cristina Hotel Guanajuato
Hotel Maria Cristina
Maria Cristina Hotel

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