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“Good Hotel, Great Views but Suprising that is at the Top of the List”

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Hotel Balcon del Cielo
Ranked #16 of 55 Hotels in Guanajuato
Reviewed 10 November 2011

I just stayed at the Balcon De Cielo the past 2 nights. It is a good hotel with nice rooms, clean and comfortable with some charm, friendly staff and a good value for the price paid (I got my room through bookings.com at a good discount). There are also incredible views of the city.

However, there are lot of little things that are not at the level of what one would would expect for a hotel rated the best in Guanajuato on Trip Advisor. Some examples:
- No carpet
- No Phone
- Flaky/slow wifi (some major websites always timed out)
- chambermaid took dirty towels and forgot to replace them
- Front desk wouldn't check me out or call a cab the night before when I had to leave very early in the morning and then took over 15 minutes to accomplish this in the morning so I almost missed my bus.

Are any of these dealbreakers? Probably not and if the most important think for you is great views then this is the hotel for you but for those of you who see the high ranking and are expecting real 5 star hotel accommodations and service, be aware that it is not what you get.

  • Stayed: November 2011, travelled solo
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3  Thank Wander25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (145)
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44 - 48 of 145 reviews

Reviewed 27 October 2011

Had a very good experience in this hotel. Great view of the city, if your not going to stay on the balcony just get the room with a view, we were always out walking around. New , clean, great bed, you need to let the hot water run a bit till it starts coming out. it was great taking a lift up and down to the city center. After staying in 3 hotels in the city this is really your best bet!!!!

  • Stayed: September 2011, travelled as a couple
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3  Thank omtulum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2011

We travel in Mexico a lot, We like hotels that have character, where the staff is friendly and helpful, that are clean, that have plenty of hot water, and that have reading lights for the beds. We prefer to be in the historic centers. We do not require the latest in American- style facilities or conveniences. Great character and cool places to stay are key to us. The Hotel Balcon del Cielo is a great place to stay in Guanajuato – If you can find it.
It is located on the hillside just below the “El Pipila” monument literally at the top of the funicular -- the funicular is actually part of the hotel. One cannot get there by car- one parks in a nearby parking lot, or takes a cab to the monument and walks down, or gets to the bottom of the funicular (which is right in the center of the city one block from El Jardin, and funiculars up (a two minute ride, and it runs constantly from 8 am to9 pm) (all rides are free to hotel guests). The building is quite new with a clean contemporary design. Every room has a spectacular view over the city. Rooms area spacious with a large closet, desk, and reading lights. Baths is nicely appointed, plenty of hot water. The staff was very friendly and helpful. Our room had sliding doors on to a sizable terrace overlooking the city. The bottom of the funicular puts one in a terrific location one short block from the heart of the city – El Jardin de la Union – and central to everything one might want to do, see or eat in Guanajuato.

  • Stayed: February 2011, travelled as a couple
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5  Thank BBLikesToExplore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2010

This hotel is located in the funicular station, 60 meters above the heart of the village and next door to Casa Zuniga. Guests receive a free pass for unlimited use of the funicular. The funicular is a rail tram that takes you to and from the hotel to the dead center of the village in 90 seconds.

Rooms 1 & 2 have a nice patio overlooking the village and ran 980 pesos total. Other rooms have balconies and/or windows that over-look the village, they ran, 780 pesos total.

The beds are doubles, new firm mattresses . Bathrooms are large and modern. Hot water 24 hrs. A call to the front desk gets hot water to your room faster. Less wasted water this way. The head-board/nite-stand had no lamps. the reading light is above the bed. New flat screen with cable, Free WiFi. There is a parking lot at the street above the hotel. Parking is 60 pesos/24hrs.

This hotel is at the "Pipila Monument" and very easy to reach by car, cab, bus, walking or the funicular.

I live in Guanajuato and wanted to try out the hotel so I would now if i could recommend it and I do.
Rick Zuniga

  • Stayed: July 2010, travelled on business
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2  Thank RickZuniga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017
Google Translation

Room Tip: todas están bien!
  • Stayed: October 2016, travelled as a couple
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1  Thank AleCabreraMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Balcon del Cielo

Address: Carr. Panoramica Pipila, Guanajuato 36000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #16 of 55 Hotels in Guanajuato
Hotel Class:3 star — Hotel Balcon del Cielo 3*
Number of rooms: 10
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