I just stayed at the Balcon De Cielo the past 2 nights. It is a good hotel with nice rooms, clean and comfortable with some charm, friendly staff and a good value for the price paid (I got my room through bookings.com at a good discount). There are also incredible views of the city.
However, there are lot of little things that are not at the level of what one would would expect for a hotel rated the best in Guanajuato on Trip Advisor. Some examples:
- No carpet
- No Phone
- Flaky/slow wifi (some major websites always timed out)
- chambermaid took dirty towels and forgot to replace them
- Front desk wouldn't check me out or call a cab the night before when I had to leave very early in the morning and then took over 15 minutes to accomplish this in the morning so I almost missed my bus.
Are any of these dealbreakers? Probably not and if the most important think for you is great views then this is the hotel for you but for those of you who see the high ranking and are expecting real 5 star hotel accommodations and service, be aware that it is not what you get.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, 5viajes2012 S.L. and Travel Republic (UK) so you can book your Hotel Balcon del Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.