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Reviews (2,185)
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Reviewed 28 April 2017

Very nice staff. Check in and out was very easy. The rooms were very clean. The food was good nothing extraordinary. The omelette station for breakfast is the best. Lots of people because it was holy week. Could hardly sleep because of night club music. This place is not my favorite.

Room Tip: Furthest from music at night!
  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Chloe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 30 April 2017

Dear Chloe,
Receive a warm greeting; I want to express to you on behalf of the team, our appreciation for sharing your experience by Tripadvisor and also our gratitude for allowing us to being your host.
Your opinion helps us to develop our services and improve it.
We look forward to welcoming you back to the paradise, in the future in order to offer you a better experience.
Jaime Falcón
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

Our room was a suite that had a ocean front and view of Puerto Vallarta. The staff from the resort manager to housekeeping was 5 star. The pool area was clean and many umbrellas provided. The recreational staff provided water volleyball ,water polo,soccer, sea kayaking. The optional all inclusive meal and drink program was good. This is a wonderful couples and family resort that is located close to the Malecon area of downtown PV. We will return in the future

Room Tip: Email the resort prior to arriving with your needs
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 30 April 2017

Dear Larry,
Thank you so much, for choosing us as your host during your last holidays, for us was a pleasure that you and your wife stayed in Plaza Pelicanos and share by Tripadvisor your warm and kind comment.
We look forward to welcoming you back to the paradise, to your home Pelicanos Club.
Jaime Falcón
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

This is a small hotel with a wonderful pool area, quick access to the ocean, and excellent employees.
The hotel guests are almost all regulars down from Canada and they come for two and three months at a time - that alone tells me it's a wonderful place.

  • Stayed: February 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank barbcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 25 April 2017

Dear Barbcc,
On behalf of all the team, I want to thank for your preference and for letting us be your host during your last holidays.
Thank for sharing your experience with the readers from Tripadvisor, you leave us a wonderful comment that encourage our team to follow improved our services. It was not easy to lift our valued guest´s perceptions to that lofty height, but with a combination of dedication and commitment on providing the best available, along with our guest´s important feedback, we have certainly turned many person´s feelings toward our brand and style of all-inclusive vacationing.
Hopefully we see you soon.
Jaime Falcón
Resort Manager

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Reviewed 7 April 2017

Noisy every night awoken by revellers returning to their rooms. Rooms were clean, pool clean, excellent Mexican food. We were of the 5% of non Mexicans staying at resort, so it was a true Mexican holiday.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Krista C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 8 April 2017

Dear Guest,
Thank you so much for choosing Plaza Pelicanos Club, as your vacation destination and for leaving your review by Tripadvisor.
We regret that your stay was not perfect, we apologies for that, your feedback help us to improve in this area, because our goal is the guest satisfaction.
Hopefully you can give us other opportunity to host you in your next vacation, we are sure that we can able exceed your expectations.
Best regard.
Jaime Falcón
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017

tWe were at this hotel in jan 2017.

We choosed this hotel for its price and location not for resort.

Positive points:
1- hotel rooms cleaned every day
2-bathrooms on the site very clean
3- super location near pharmacy, liquor store, fast food restaurants and transit to downtown and Walmart.
4-restaurant (à la carte) was good
5- pool very nice
6- personnel very nice and polite.
7-lot of fun at the karaoke bar. We found this place on our last day, don't do the same
negative points
1- not a lot of variety at the buffet.
2-not enough chair at the pool
3-the beach is swimmable for every one. The wave is very big and the currant is strong. It can be dangerous. But it is pretty much the same thing everywhere in Puerto Valletta.
4-The picture of the sport bar are misleading. No activity at all.
5-No place to seat at the lobby because there were renovation We were notified beforehand.
Downtown review.
We chosed this destination based on the city and the night life, and if was not a mistake.
1- you feel safe
2-the strip alongside the ocean is beautiful a lot of bars, restaurants, shop and lots of places for great pics.
3-food is great cheap and big portions.
4- great shopping - but you have to negotiate.
5-drinks are cheap and good but always check your bill.
6-take the bus safe and cheap but its like a roller coaster.
7-go to this shoe store great selection cheap price 3HERMANOS
Zoo review.
The first 2 cages are for animals being treated.so don t discouraged all the rest of the animals seem well You can feed the animals, keep food for the bear, hippo and the giraffe.they are very friendly and fun to feed.
It's a must

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank sunBBchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime F, Resort Manager at Plaza Pelicanos Club Beach Resort, responded to this reviewResponded 7 April 2017

Dear Guest,

Many thanks for taking the time to share your experience and feedback following your recent stay with us. All the positives and negatives points help us to continue improving or services. We are working to provide for all the costumers a comfortable, quality and very friendly hotel.

We look forward to have the pleasure of having you back home in the near future.

Best regards,
Jaime Falcón

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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