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Reviews (4,074)
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Reviewed 27 November 2017

Nice rooms and housekeeping. Beautiful koi pond with ducks on islands. Fun looking kids club with marine mammal costumes by staff. Water aerobics, pool contests. Music played at the pool and swim up bar and wandering barmen will serve at your lounger. Benjamin and Angel were great. Decent food. Reservations needed for rotating Italian, Mexican and seafood restaurants. Pirate ship cannons will be a shock for some but not late. A destination resort for Mexican families and visiting American and Canadian tourists. Staff was great.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

Pros:
Great pool, large and spacious. At times, we had large sections of the pool all to ourselves. Warm water, even in Nov - no chill getting in.
Free beach chairs, some water activities (eg. kayak, just tips).
Tip - "Ocean Front" room is very close to the ocean - if staying in this resort, I wouldn't do anything else.

Cons:
Food variety limited. Buffets were not upto par, comparing to other all-incl we've been to (but those were at much higher price points).
Value-priced property in PVR, as far as all-inclusive resorts go. If looking for an "extravagant" resort, this probably isn't it. Do your research..

Since I'm usually looking for "grander" resorts, I would stay elsewhere next time. There really wasn't anything wrong with it, just nothing grand/exceptional either. So, not our cup of tea for 5 days in paradise.

Room Tip: Ocean "Front" rooms are the way to go
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ansh100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

Hotel is reasonably priced. Service is great! An absolute beautiful view! We stay every November. Food was not great this time. But we always come back because of the staff. Waiters, Benjamin and Angel are the BEST! I hope they never leave! Club manager, Jose Luis is great. Very accommodating and helpful! Also very great service from Margarito, Octavio, Raul, Ignacio, Gilberto, Alexandro, Gabriel and Alfredo.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Debby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017

The babysitting Service was excellent. Our daughter is only ten months and I was a little nervous about leaving her but they were excellent and took great care of her.

The waiters were excellent too. Food was okay.

The a la carte restaurants were excellent.

I highly recommend this place if you have a family of small children.

Stayed: November 2017, travelled with family
1  Thank wickwack2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017

I had better expectations. No Ice Machines on the floors, it is only available from restaurants. Dirty lounge chairs at the pool, loud music, very dirty bowls displaying food items at the buffet. They looked like they had all been drug by trucks, they were chipped, cracked, food presentation was aweful, poor choices, not very friendly wait staff. just a very disappointing place to spend my last day of vacation after a week at the beautiful Hard Rock Vallarta.

Room Tip: noisy air conditions that would not cool. Nice view.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
3  Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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