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€436
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Dereck Ashley
Houston, Texas

Great resort!

5.0 of 5 bubblesReviewed 31 Mar 2014via mobile
Met my wife's parents here for a week vacation. I must say that pictures don't do this place justice. It's much more beautiful in person! The food is outstanding and the staff is great! Highly recommend tipping the staff extra for even better service!
Date of stay: March 2014
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay Resort & Spa, responded to this review
Responded 3 Apr 2014
Dear Dereck,

We feel flattered after reading your short but wonderful review, thank you for the amazing pictures! We look forward to welcome you and your wife for the second time, anytime soon.

Sincerely,
David Tussi, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,006)
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Reviewed 31 March 2014

Pulling up to the big gates makes me excited to be here its in a sense home.It is great to see familiar faces and surroundings.Check in was painless,then again it could of been the 3 beers I bought at the airport for the shuttle ride.Victor drove us to our room reminding us where everything is.Great room mastersuite with great views and nice breeze coming through 6 windows.Victor told us how to work the ac.but we came from Chicago so we wanted to feel the warm breeze.The resort is beautiful as always landscaping,flamingos,swans,geese,and peacock.The resort has upgraded to flat screen TV's in the room,and the free shuttlebus is also upgraded its a Mercedes bus with cushioned seats,cup holders,and free wifi.The staff is great from the front desk to the omlette lady "Adriana".We stayed for 2 weeks and never had a bad meal.I even boogie boarded for the first time here.We are owners here since 07 we heard about all the building they should have done by now, but it doesn't bother us we occupy ourselves with the great city of Mazatlan.The spa is very awesome!

Room tip: We always ask for as close to the Bistro restaurant and as high up you have available. It seems to be the most quiet.
Date of stay: March 2014
  • Trip type: Travelled as a couple
    • Value
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Thank Johnzo39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay Resort & Spa, responded to this reviewResponded 3 April 2014

Dear Reviewer,

We can tell by the pictures that you had an amazing time during your stay with us, thank you so much for sharing them and for taking the time to review us. We truly appreciate your kind remarks and your loyalty to Pueblo Bonito Emerald Bay. We look forward to your next visit!

Warm Regards,
David Tussi, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

This was our first time to Mazatlan. We were slightly concerned when we read reviews stating that this resort was lacking in the service department. We quickly learned that this was not the case! We have travelled to various resorts in Mexico, and this is the BEST service we have ever received. Staff were attentive, courteous, and went out of their way to make every experience a great one. A special thanks to Emilio, Adrien, and Dario - and Ricardo and Jose at the adults only pool! We found that being courteous and respectful to the staff went a very long way.

The pools are absolutely beautiful and very well maintained. There is a pool area to suit every taste - the main pool has vibrant music and various activities, while the other pools provide a more quiet and relaxed atmosphere.

While there aren't a great number of restaurants available, the food was always excellent. They have a fantastic selection of authentic Mexican food, and it is all fantastic. Don't miss the champagne brunch on Sundays!

If you are the type to exercise on a holiday, you will be pleasantly surprised! The gym is the nicest and most well equipped that I have seen at any resort.

The beach is excellent for walking and wading, but swimming is not recommended due to the large volume of jelly fish. You will see seaweed on the beach - it's the ocean! Despite the jellyfish - the beach is still a great place to hang out, try to grab a couple of lounge chairs! Buckets of Corona are a great treat - wait staff is still very attentive on the beach.

We went in to the sister resort for a change of pace - both Cilantro's and Angelo's were delicious. The steak and lobster at Angelo's is well worth the extra $10 per person charge. If you make it into town, head to Plaza Machato! We didn't make it there, but we were told by numerous travellers that there are some fantastic restaurants to try, and some great sights to be seen.

Be aware, you will be invited to attend a breakfast by timeshare staff - they will offer you a $200 resort credit and require a $10 deposit to book your seat. This is a great opportunity if you are wanting to find out about timeshare options at the resort, but if you are not interested I strongly recommend telling them up front. This is a common practice at many resorts - as soon as we made it known that we were not interested, we were not bothered again.

If we were to travel to Mazatlan again, we would not hesitate to stay at this resort. We had a fantastic experience, and would recommend it to anyone!

Room tip: Second floor or higher offers a great view of the ocean! However, many first floow rooms have lovely patios with lounge chairs.
Date of stay: February 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hbkitty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2014

This was my 13th year vacationing at Pueblo Bonito Emerald Bay! Over the years I have made great friends with not only the many returning families, but the wonderful staff!

I like to spend my time hanging out at the largest of their many pools and I am always impressed with the great service of their waiters. There are many bars and restaurants to choose from and all of them offer a variety of food and drinks. There are a ton of activities for people of all ages to participate in. From water volleyball to ceramic painting, you'll never run out of things to do. Another great aspect is the beach, which is just a few feet away and great for long walks!

Hope this review is helpful!!

Date of stay: March 2014
Trip type: Travelled as a couple
1  Thank Douglas H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2014

I confess I did not stay here but took the free shuttle (twice) from the other PB hotel in Mazatlan in order to have a peep. The atmosphere is one of what I imagine to be colonial Caribbean-style luxury. Did not see the rooms but they appeared to have stunning views over the ocean from their balconies. The tropical gardens are simply stunning and the sunset equally so. Only drawback perhaps would be the fairly long drive into downtown Mazatlan (for the "Mexican" atmosphere). But if they ever organise direct winter flights from Europe to Mazatlan I would definitely put myself down for a couple of weeks in this place.

Date of stay: March 2014
Trip type: Travelled with friends
Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2014

We loved the resort! Our family did the "all inclusive" option and it was well worth it for the 9 of us. All the meals and drinks already paid for so we didn't have to worry about the prices when we were eating at one of the restaurants or relaxing by the pool. Great peace of mind! We also did the tour of the City of Mazatlán. Edwardo, the activities coordinator at the resort, lead the tour and was able to give a great perspective of the city since he grew up just a few blocks from the church and market area. Great tour seeing all the history and sites of Mazatlán! He was great to our entire family during the 2 weeks. Plus, he was able to get my young niece out of her shell and tell a joke to everyone on the bus! Our nephew had to tell a joke to everyone next, of course! And Raul provided great service at the pool area.

Date of stay: February 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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