My wife recently stayed at the Playa Mazatlan. This is a location our family has stayed at for decades. While at a dinner event at the hotel she walked off and left her purse behind. It wasn't until she got back to the room that she discovered it was gone. She first looked throughout her room to find it and then went back hoping someone was honest enough to have turned it in. A security staff member had found it and placed it in safekeeping at the front desk. Everything was intact.
Contrast that with a stay she had at the California Grand on the Disneyland property. She misplaced a scarf while walking downstairs and as soon as she hit the lobby she rushed back only to find that a guest had located it and turned it in. The hotel denied having received her scarf and offered no apology for their mishandling.
Losing a purse with all of your identification and belongings, as everyone knows, can be catastrophic. Kudos to the hotel and it's staff for continuing to offer great service and making people feel safe while staying there!More
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