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“It's a Hat Trick with us” 4 of 5 bubbles
Review of Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Ranked #4 of 81 Hotels in Mazatlan
GreenLeadersGold level
Sylvan Lake, Canada
Level Contributor
3 reviews
“It's a Hat Trick with us”
4 of 5 bubbles Reviewed 27 February 2012

We have stayed with Playa Mazatlan Hotel 3 years in a row. We have always had a great time. CLEAN...the hotel is always clean, neat and they are always upgrading. Staff is attentive. We like the beach walk. Food is very good. Yes, it was quieter this year...that is too bad as we find Mazatlan safe, affordable and a great place to rejuvinate. Oh... and we caught a Blue Marlin AND a Sail Fish! As for this Canadian, the Playa Mazatlan Hotel continues to be on our top list. Next year we intend on bringing the entire family!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, 2 March 2012
Dear valued guest (Robert S),

Please allow me to begin by thanking you for your time and consideratio in making this comment; it is of utmost importance for us at the Hotel to learn from the postings of our guest, and when we get the opoprtunity to receive such great comments it is always flatering. As a local I am glad to hear that you where able to experience our world class fishing, catching a Marlin/Sail Fish or billed fish of any kind is a one of a kind experience and i am sure you can now be called a "true angler". We look forward to having the opportunity of creating a unique experience for you and your entire family next year and as well appreciate your continued loyalty to our brand. Please feel free to contact me directly if i can be of any assistance or service in processing your reservation and facilitating your travel plans.I look forward to personally meeting you.

Best Wishes and Safe Travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,680 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rancho Mirage, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

This is by far the best hotel I've ever stayed at. I am finally getting around to a review after 11 trips to this hotel. My wife and I were married at this hotel in December 2009 the hotel made everything so simple for our wedding we stayed in a junior suite which was 1 of the renovated rooms at the time it was perfect a small fridge a microwave kingsize bed and a oceanview on the 3rd floor. From the minute you arrive you are greeted by the best bellman around there what really make your vacation start just right, they can help you get to all the best restaraunts right from the lobby in a poulmania.....a golf cart style taxi!!so much fun. Then there's the beach in my opinion the best in mazatlan with a waiter named Humberto this guy works his tail off you will appreciate him right away I have never seen someone so on point with there job. This hotel will always mean the world to my wife and I. There's. Something special about it the staff are the reason we keep returning from top to bottom this is our paradise!! We just booked the villa Hermosa room for this Christmas can not wait to return to our second home after 3 years!!

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mobius74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

After staying at the Playa Mazatlan 30 yrs ago we decided to return for our 45th anniversary.We were not disappointed. The hotel is not the run of the mill big box. It is full of mexican flavor, large enough to feel spacious but small enough so you don,t have to walk miles to get to the beach or pool or dining area. The beach is the best in all Mazatlan. Sand so thick and clean (they rake it) and a large number of palapas available. The pool was heated and like a bathtub and was certainly enjoyed. The staff was very friendly and helpful and remembered everything you told them. Our waiter always remembered my husband liked french fries rather than mashed potatoes. Everything was so clean. I swear they wash the lobby floor 10 times a day. We found the pillows to be a little hard but after asking for softer ones we had them right away. There were a lot of things closed due to the economy but we managed quite well. Instead of the large Fiesta they put on .a mini version and it was wonderful. Some shops around hotel closed but still lots to do . Live music and dancing at night, open air restaurant, great sunsets, Will certainly return and recommend this hotel very highly.

Room Tip: We had an ocean view above the restaurant and some nights the music went quite late but we enjoyed i...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carole Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, 24 February 2012
Dear valued guest (CaroleY),

Thank you so much for your continued loyalty to our Hotel and for taking the time to write such a positive comment, it's these kinds of comments that keep me coming back to TripAdvisor every day. I actually think I might have seen you guys dancing up a storm in your balcony, as I recall seeing a couple dancing on the third floor a few weeks back. I will definitely take in to consideration the type of pillows being used and I will try and see about making a change by your next stay. Please feel free to contact me direct in future if I can be of any assistance.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

We were very impressed by the Playa Mazatlan. It is an authentic hotel with a distinct character, rather than a generic big box on the beach. The scale and layout were intimate despite the number of rooms. Yet the hotel itself felt spacious. The staff were attentive and friendly but not interferingly so. The location was ideal- a wide clean beach yet reasonably close to the old town. Quality Mexican music was played most evenings. A good sized warm pool plus smaller pools. We found it provided a lovely mix of Mexican ambience and north american amenities . It is unfortunate that Mazatlan as a whole has been badly hit because of safety concerns and the recession. We felt very safe at all times. I am not at all surprised at the number of returning visitors. And would definitely come back.

Room Tip: Our oceanfront room was great -only noise was the surf!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank freyastark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, 16 February 2012
Dear valued guest (Freyastark),

I want to thank you for taking the time to write a comment about the resort on Tripadvisor. As a member of the Family of owners and Operations manager for the Hotel I take pride in hearing such positive comments about the facility and its staff, I am sure my father and grandmother who have designed the place, will love to hear that their attention to detail and respect for space and privacy have been well received by clients that have traveled so far to visit us. I would like to as well offer my personal assistance if needed in future, in the hopes of facilitating the process of making a reservation as well as to have the opportunity to meet you in person.

Again thank you for your posting, your business and what we hope becomes a continued tradition.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silverdale, Washington
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

We are looking forward to are next trip to the Playa in the spring as we go every year.I have just read some of the previous reviews especially the one stating it is a Bare bones hotel..We don't agree! We stay there because the Hotel to us is on the best beach around the area, Staff is helpful, food is good and not overly expensive. (we happen to enjoy the vendors) especially Raymond and Henry. The rooms are certainly not that fancy but that is not why we go. At this hotel we really experience the true Mexico experience. I do have to say though, the beds could be a little more comfortable. Rooms are clean, love the open air restaurant and the mexican atmosphere. CAN'T wait for our trip in the spring!

  • Stayed April 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank claudia096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, 16 February 2012
Dear valued guest (claudia096),

Thank you for posting such a positive comment about the Hotel and taking the time to read everything that is out there, your loyalty is much appreciated and as a member of the Family of owners and Operations Manager for the resort I am always touched when our repetitive clients stand up for their opinions. I would love to show you some of our remodeled rooms so that you can get a chance to see some of the more "fancy" rooms we have on the property, as you know we have over a quarter mile of beach front and property to traverse, and it has been built and remodeled over the last 60 years by 4 different generations of family members, this has put us in a unique situation to have close to 29 different amenity and floor plan combinations and over 10 various categories to pick from. In regards to the beds - point taken- we have taken upon ourselves to update and change close to 70% of the beds in the hotel this year as well as change the concretes bases for box springs, so hopefully this makes the quality of your sleep next year improve.

Please feel free to contact me direct if I can be of service or assistance during your next trip, or if any questions arise. We look forward to seeing you again in the Spring.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Playa Mazatlan

Property: Hotel Playa Mazatlan
Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): €
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel

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