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Reviews (226)
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All reviewsprivate pooltangolunda bayluxurious resortthe entire propertya minute cab rideshowing its ageterra cottacevichebeach clubsuitemexicopesosmaintenancetlcoceanprivacyclaudia
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Reviewed 6 March 2018

I stayed here for a week. I was traveling alone, looking for peace and quiet. Found that and more. My room was large, clean and comfortable. I watched the sunrise each morning from the balcony and then went to breakfast. Not many people in the restaurant, and no one at the Sky Lounge the night I visited. If you are looking for company, this probably isn't the place for you; however, there were never any issues getting a palapa at the beach or at the pool. Food was good, not great. Service was fine, if not prompt. Taxis are cheap and easy and food in town is inexpensive and very good. Will return.

Room Tip: I had Room #1. Great view, quiet and close to restaurant.
  • Stayed: February 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank cppence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at Quinta Real Huatulco, responded to this reviewResponded 16 March 2018

Dear Guest,
Thank you so much for taking time out of your busy day to share your wonderful comments
Thank you for your support and on behalf of the entire team, we trust you will return again in the not too distant future.
Warm Regards,
Carlos Márquez
Director General
Quinta Real Huatulco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018

Took a taxi up to this beauty for happy hour and to watch the super moon rise over Tangolunda Bay. The view was spectacular and one of a kind! The hotel was beautiful and seemed fitting of its higher price. The drinks however were not. We aren't a picky crowd (6 of us) but three of us did not enjoy our drinks and the bottle of wine we ordered next also fell flat. When a mojito and lime margarita aren't made well in Mexico something's not right. We also didn't lay eyes on another person while there. This beauty just isn't thriving.

  • Stayed: February 2018, travelled as a couple
    • Service
4  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at Quinta Real Huatulco, responded to this reviewResponded 16 March 2018

Dear Guest.
Thank you very much for giving us your Feedback.
Feedback like your it´s very important. We will give a prompt follow up.
Make us to improve our standards and guest satisfaction.
Thank you again and hope to host you in a near future.
Best Regards
Carlos Márquez
Director General
Quinta Real Huatulco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

We stayed three nights and are very happy that we upgraded to room with a private pool and view. They are large rooms, with comfortable beds, that are kept very clean. Beach, swimming, palapas, pool, staff all excellent. The grounds are huge and beautiful, but can use more staff to work on them. if you are a birder, room 5 was an excellent room to see them. Pool food and drinks were very good. We dining in one evening and the food was very disappointing. The continental breakfast consists of fruit and wonderful baked goods. Cabs are very easy to get and inexpensive. We dining at Terra Cotta and Terrisina, which is about a 8 minute cab ride (about 450 pesos, one way). Front desk will call a cab for you or a private car, which costs about 600 pesos. The hotel is architectually beautiful, and has antique art throughout. It is an older hotel and it is showing its age. More time must be spent on maintenance (for instance the tile in our pool were coming off and the pool wasn't filtering). They have a beautiful common room with a bar, but is furnished sparingly and is not very inviting. With just a little more TLC this hotel would be perfect.

Room Tip: We had room 5, with was great.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank CanadaOntheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, General Manager at Quinta Real Huatulco, responded to this reviewResponded 7 February 2018

Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests; and I will definitely share your valued feedback with all concerned departments.
Once again, thank you for your patronage and looking forward to see you again in the near future.
Best Regards
Carlos Márquez
Director General
Quinta Real Huatulco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Quinta Real Huatulco is the most luxurious resort on the Oaxacan coast. If there is a better one someone please message me. It is a quiet and romantic place with sprawling grounds. We love the rooms, so spacious and luxurious. The place is beautiful with sweeping views. The service is very good, and the food at the beach/pool is excellent. We ate ceviche to our hearts content. If you book directly with the hotel you should be able to get a continental breakfast included. Cant wait to go back!

Room Tip: lower numbers have better views
  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mkairey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, General Manager at Quinta Real Huatulco, responded to this reviewResponded 4 February 2018

Dear Guest,
Thank you to for your visit and taking a moment to share your comments!
It sounds like you had a perfect stay and all our team cannot wait to have you both back for more memorable visits in the future.
Feedback like your it´s very important. We will give a prompt follow up.
Make us to improve our standards and guest satisfaction.

Warmest Regards,
Carlos Márquez
Director General

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018 via mobile

My husband and I just spent 5 days here. The weather and the ocean were faultless. Sadly can’t say the same about this expensive hotel. Feels as though they have recently lost a very key member of staff as though the waiting & cleaning staff were all very nice (not counting the very unhelpful girl who checked us in) it felt as though they were struggling. Very few guests eat in the restaurant of an evening, the bar has no atmosphere and therefore the whole place lacks any ambience. Shame as the position is superb. Overall feels very tired and in need of some investment.

Stayed: January 2018, travelled as a couple
2  Thank helen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at Quinta Real Huatulco, responded to this reviewResponded 31 January 2018

Dear guest,
I would like to start off by thanking you for taking the time to share your review with us.
Feedback like your it´s very important. We will give a prompt follow up.
Make us to improve our standards and guest satisfaction.
Thank you again and hope to host you in a near future.
Best Regards
Carlos Márquez
Director General
Quinta Real Huatulco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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